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“Excellent Hotel!” 5 of 5 stars
Review of Hilton Cabana Miami Beach

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Hilton Cabana Miami Beach
Ranked #103 of 206 Hotels in Miami Beach
Hialeah
1 review
“Excellent Hotel!”
5 of 5 stars Reviewed July 24, 2014

Hilton Cabana is a very chic and modern hotel. The front desk staff were kind and helpful. The room itself was clean and very comfortable. The view was fantastic, especially at night. Great ambiance and overall experience. I would definitely stay there again.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dulcem04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmili808, Front Office Manager at Hilton Cabana Miami Beach, responded to this review, July 27, 2014
Hello Dulcem04,

Thank you for the feedback.

We are very glad you enjoyed the service of our Front Office team.

They really are a great team.

At Your Service,

Mychal Milian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,436 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
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English first
Pembroke pines
1 review
5 of 5 stars Reviewed July 24, 2014

I stayed at the Hilton Cabana for 4 days during the Forth of July weekend. It's a beautiful and our room exceeded our expectations. We had an oceanfront room with a balcony. Great view and definitely worth every cent! The staff was friendly thought out our entire stay from check in to pool staff and check out. If you stay you should definitely try out their on site restaurant. The food is delicious. I couldn't have had a better stay. Can't wait to go back!

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jenny1127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmili808, Front Office Manager at Hilton Cabana Miami Beach, responded to this review, July 27, 2014
Hello Jenny 1127!

Thank you for your review.

We are very happy you enjoyed your stay and hope to have you back soon!

At Your Service,

Mychal Milian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed July 23, 2014

Far too expensive for what it is. Also on Check In there were various items missing from the mini bar. Luckily I checked and reported straight away. I guess they do this so they can say you have used the items and charge you the rip off prices for the items. Also the fridge only accommodates the size of drinks they provide. At the expensive price per night rate - a fridge where you can store your items should be provided. Would not return at the ridiculous prices charged.

  • Stayed July 2014, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Service
Helpful?
3 Thank ajh70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmili808, General Manager at Hilton Cabana Miami Beach, responded to this review, July 24, 2014
Hello,

Thank you for your feedback.

We appreciate your response, however I wanted to go over a few things.

Regarding Minibar, we apologize for it not being fully stocked, but please be assured that these mini bars are based on sensor and the only thing that would've been charged was anything removed from its sensor after check-in.

We do have mini refrigerators available on site and you would not have had to fit your personal items in our mini bar. I apologized if this was not explained.

Thank you for your feedback and we hope to see you soon!

Sincerely,

Gilberto Garcia-Tunon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 22, 2014

It was a beautiful location although a bit far from the places we wanted to go to but we were mainly planning to go to the beach. All the staff was friendly but the restaurant and housekeeping staff was really bad. Also out first room had some problems with the outlets not working and the thermostat being broken. First for the housekeeping: on out first day of our stay, housekeeping hadn't cleaned our room and it was almost afternoon, so when we were leaving to go sightseeing we directly asked the housekeepers to clean our room. The house keepers said yes they would get right on it but when we came back hours later our room hadn't been cleaned. We called the front desk and they said that they would clean our room at whatever time we wanted the next day. We chose 11:00 am as the time they would clean our room. At 1:00 pm the next day they still hadn't cleaned our room so the front desk talked to them directly and we had no more problems. The next complaint I have is about the restaurant and room service. The first night of our stay I ate at the restaurant and my stomach became upset which was annoying. The next morning room service messed up our order and the tea and hot chocolate tasted terrible. The earl gray tea I had tasted metallic and my hot chocolate was just hot water and milk mixed with bitter cocoa powder. It was as bitter as can be! Almost every time we ate at the restaurant after that day, our food took way to long to come and we were charged wrong for our order. Everything else was perfect and the hotel smelled like BBQ and perfume. If that hotel was a perfume I would wear it.

  • Stayed July 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmili808, General Manager at Hilton Cabana Miami Beach, responded to this review, July 24, 2014
Hello,

Thank you for your review.

Your issues were brought up to my attention by Mychal Milian, our Front Office Manager. Apparently, he spoke to someone in your party prior to departure.

We just want to say thank you f or your feedback and we are sure that you're next stay with us will definitely be better than the first.

Thank you and hope to see you soon!

Sincerely,

Gilberto Garcia-Tunon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 21, 2014

Stayed one night, July 16th, at the Hilton Cabana hotel. We had planned on staying two nights but upon arrival and exploring we decided it as too far north ($15 cab ride one way) to most of the places to eat on Lincoln and Ocean Drive areas. Beautiful small hotel in the condo district. There is a 7 Eleven across the street and a few fast food restaurants near. A few restaurants/bars 4 or 5 blocks away but nothing very close. Hotel has been open about 3 or 4 weeks. Everything was new and it is very nice. If you are seeking to just hang on the beach and relax, this is a good place. We were very pleased that the staff helped us move to the South Beach Hilton without any change fees etc. Service was good at the hotel as well. Two pools with one at the beach that is small and one on the 3rd floor with cabana’s etc. In short, if you looking to get out and shop, hit restaurants and night spots you should stay at the Hilton Bentley (awesome hotel). If you want to get away from most everything this is a good hotel for that. As a little disappointed as we were told the vacancy was low and we were not upgraded to an ocean room as the Bentley did for us but overall it’s a good hotel choice if the location works for you. Only other negative about South Beach is that they put an 18% service charge on every place you go. In Fort Lauderdale and other areas they do not. We usually trip more than that but never add if it is automatically included as it seems many servers get 18% if they try to please the customer or not. While South Beach if fun we moved up to Fort Lauderdale Beach Hilton and love the area much better.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank DB-TB2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmili808, General Manager at Hilton Cabana Miami Beach, responded to this review, July 24, 2014
Hello,

Thank you for your stay with Hilton Cabana.

We are very glad you enjoyed your stay with us and would love to have you back soon as possible!

Regards,

Gilberto Garcia-Tunon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Jersey
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed July 21, 2014

We just got back and had had a really nice stay. Everything about our stay was great except for the actions of one member of the management staff, who single handedly pulled the needle off the record. First I will go over the positives, and there are a lot. Although this is by no means an inexpensive place to stay, nowhere worth staying in Miami Beach is. You are away from South Beach and it was very relaxing during the days. The staff could not be more friendly and helpful. From the bartenders to the cabana girls at the pool to the staff on the beach, they could not have been more helpful and really went out of their way. the front desk staff and bell staff were very attentive, with particular kudos going out to Monique.

The rooms are very nice, we had an oceanfront balcony with a great view of the beach. Rooms were clean and beds were comfortable. Our room had an extra half bath, which was great.

We felt the food at the restaurant was very good, although we only ate breakfast and lunch, mostly at the bar or pool. The one time we sat down at the restaurant for breakfast, the service was BAD, really bad. It was incredibly slow. My wife ordered a croissant with her breakfast and they brought out a bagel. They said it would take a minute to replace, came to the table 3 times the rest of our meal to see if we got it, but we never did. Then they brought the bill with it still on. The waiter seemed at a loss as to how to take it off the bill and we waited 15 minutes to get it corrected. The real issue, I think, is that the young lady who seemed to be the manager was too busy delivering food and busing tables to do her job as manager.

Now I will get to why I will not go back. The last night of our stay, we had an issue wit the night manager regarding billing. We had put the room on one credit card, but ended up spending a lot more at the hotel then we thought we would, so we were going to switch credit cards at check out. Imagine our surprise when we got back to the room our last night and found we were locked out (keys did not work) and a copy of our bill showing we were about $100 over the limit on the card was taped to the outside of the door where anyone could see all the details of our stay. When we went down to the front desk, they got the night manager. I am not going to give names, but this girl was unapologetic, even after we updated the credit card information, and treated us like we were common criminals. She said they tried to contact us, but we did not answer and that this was their policy. There was no message on either of our phones. There was one missed call on our room phone (the one in the room we were locked out of). Quite frankly, for someone in the hospitality industry, she had no people skills whatsoever and I would advise the hotel to keep her from interacting with the clientele as much as possible. really a sham because everyone else there was so nice. I did not like the way we were treated and I did not like the fact our personal information was taped to the outside of our door. So despite what was otherwise a really nice stay, I won't be going back.

Room Tip: Get a waterfront view on an upper floor.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
5 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmili808, General Manager at Hilton Cabana Miami Beach, responded to this review, July 24, 2014
Hello,

Thank you for your feedback during your stay.

Firstly, I want to say thank you for the positive feedback on our hotel staff, gretaly appreciated.

Now regarding the issue regarding your bill. Unfortunately, Miami Beach is very popular for Credit Card fraud and guest having high balances and invalid credit cards.

The reason you were not able to enter your room is simply because our Property Management System catches whenever a guest does not have sufficient funds or may have forgotten to leave a method of payment on the room and it will automatically lock you out of your room.

I do apologize for the inconvenience and hope that you can understand that this is a safety and security concern and it was in no shape meant to offend you.

Thank you and I hope to hear from you soon.

At your service,

Gilberto Garcia-Tunon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 20, 2014

This hotel is brand new, with an extremely helpful and energetic staff. The rooms are spacious and very clean (the hotel is brand new) with spacious showers and actual King size beds. We were ocean front and had a magnificent view of the beach and pool area, with a huge balcony. The public areas and pools are really nice - and beach-side, with plenty of pool towels. We got two free beach chairs with our room, which I've never received before in all my travels. The pool bar makes really good drinks, and has a large screen TV for watching sports (World Cup soccer). The valets quickly open the front doors as you enter and leave, they hustle the cars around very quickly, and they were very helpful with directions. The front desk staff (Arthur, in particular) couldn't have been more helpful; every request was jumped on, and he even sent some items that we left behind to us, after personally searching for them. The manager, Michael, quickly authorized Arthur to fix a reservation mistake that I had made, and we were immediately allowed to go to our room while they cleared it up for me. The cleaning service in our room was great, with our room and bathroom being cleaned very thoroughly. On checkout, due to MY earlier booking mistake, there was an issue to be worked out that was fixed immediately by yet another manager at the hotel. I can't say enough great things about this hotel. The location is right on the beach, and there is a pizza place, liquor store, Subway sandwich shop, and other amenities within a 10 minute walk right on Collins Ave. I will be looking for excuses to return to this property!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank TuffyMilwaukee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmili808, General Manager at Hilton Cabana Miami Beach, responded to this review, July 24, 2014
Hello,

Thank you for staying with us.

We hope you enjoyed your stay with us during World Cup Fever.

I'm very happy Arthur and Mychal were able to assist you at the Front Desk. They are definitely a dynamic duo at the Front Desk.

Hope to see you soon on your next visit to Sunny South Florida.

Regards,

Gilberto Garcia-Tunon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cabana Miami Beach

Property: Hilton Cabana Miami Beach
Address: 6261 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach > Oceanfront
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #103 of 206 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Cabana Miami Beach 4*
Number of rooms: 231
Official Description (provided by the hotel):
This upscale, Art-Deco style ten-story hotel is located on famous Collins Avenue, north of South Beach, and includes 119 feet of beach front property. Convenient to all that South Florida has to offer, Hilton Cabana Miami Beach is set within the quickly emerging sub-market to South Beach known as "Millionaire’s Row" that is filled with restaurants, entertainment and nightlife. ... more   less 
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