We picked this hotel for location as we had seen it during a previous visit to Sobe.We booked our reservation through the Blanc Kara's website. It allowed is to book for two adults, one baby. After a bunch of nonsense regarding the availability of the room we had booked (they said we could only stay at the room with balcony we booked for one night, and move to a smaller one after) we are checked in, gave us a key and while awaiting for our luggage we are told us "we have a big problem you cannot not stay here" . They proceeded to explain children were not allowed on property. There is no posting anywhere on their website or the hotel saying so. We asked to speak to the manager who was "not available". After getting her on the phone, she stated we WOULD NOT BE STAYING THERE - rude and not flexible even when we tried to explain that their site allowed us to book, we had email confirmation of that. I have never in my life been treated so poorly. Sure, they offered to find us another hotel ( good luck with that on the weekend of the boat show) but in the time being, we were thrown to the streets with a 12 month old, two suitcases, stroller and car seat.
We were on a family vacation with our family joining us from abroad we did not want to be at another hotel. The way we were treated was absolutely unacceptable - they are in the hospitality business. We could completely understand if children were not allowed but the hotel's website allowed us to book and they should have honored the mistake and not make us feel as second class citizens. After a lot of convincing they finally let us stay there. However, no apology, and a ridiculous, disrespectful attitude from management and certain staff.
Aside of the horrible experience, the hotel is nice. However, horribly noisy on weekends due to the fact there is a nightclub across the street, and the walls are so thin you could hear the guests in the neighboring rooms. Air conditioning units were so loud. Even worse, we could hear the house keeping staff in the hallways - complain about how cheap the room next door was as they were left no tip. Small details as the floors being so dirty the soles of my feet were black after walking around the room, bathrobes had huge holes on them, left of bed showing holes on purpose and they were just hang up.
After we were thrown out of the hotel, we booked a room through hotels.com, just in case. The first night was non refundable and a much inferior hotel and far away from my family. After were let back in the hotel we had to wait two days to speak to management. We explained the situation and were expecting for Blanc Kara to not charge us for that first night due to the horrible inconvenience and the fact that it was their mistake. We had to ask, no initiative from management to ease the situation. What a disgrace. We were looking forward to a great family vacation which ended up on us losing a day in SoBe and a very uncomfortable situation.
Never again. Even without the baby.
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