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“Great hotel, Great price and Perfect location!”

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Pestana Miami South Beach
Ranked #24 of 212 Hotels in Miami Beach
Certificate of Excellence
Reviewed September 10, 2013

I stayed here with my sister in July for my sisters 23rd birthday and we had an absolutely amazing 5 days. We wanted a hotel close to the beach and ocean drive, a pool, nice rooms and affordable and this hotel ticked all of those boxes.

The hotel is in a great location in a quiet street just off of the Main Street which follows down to the beach and ocean drive where all the bars, restaurants and amazing nightlife is. The beach is a 5-10 minute walk away and we got in a cab to ocean drive from the man street which was a 5 minute taxi ride for $5 so for us perfect location! Shopping is also really close by (approx 5-10 minute walk). Overall, close to restaurants and bars but not right in the business of all the clubs/bars.

The hotel itself was nicely decorated and rooms were very clean, modern and comfortable, perfect for our 4 night stay. Our towels were changed daily and all toiletries topped up.

The pool was not massive but perfect just to lay around and sunbath and to cool off in. Pool was clean and sun beds were some of the most comfortable sun beds I've experienced. The restaurant (well I would call it more of a pool side bar) was very nice too. They had a tap with iced water with lemon and lime in which we could help ourselves to all day which was lovely as it was so hot! We ate lunch here most days and the food was nice. We had pizzas and toasted sandwiches and salads mainly and they were very nice. We wouldn't have eaten dinner here though as there are lots of great restaurants in south beach.

The staff were very friendly. the two women at the front desk were really nice and advised us with places to go to eat and also on what bars to go to. The concierge (can't remember his name now!) was so nice and he also advised us on where to go. Towels were given by the pool which was handy too.

Miami was amazing and we will definitely be returning and will definitely stay at this hotel again!! Thank you for a great stay!!

Room Tip: We stayed in a pool view standard double room on the third floor I think it was. Was nice room. Noth...
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  • Stayed: July 2013, traveled with friends
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1  Thank Hwilkins6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana Miami South Beach, responded to this reviewResponded September 28, 2013

Dear Guest,
Thank you for taking the time to post such a fantastic and detailed description regarding your recent stay at Pestana South Beach Art Deco Hotel!
We were thrilled to understand you had a great time with us and had the chance to enjoy all our facilities.
We look forward to welcome you again!
Regards,
João Paulo Araújo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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733 - 739 of 2,240 reviews

Reviewed September 9, 2013

We stayed at the Pestana South Beach hotel over the Labor Day Weekend. I was looking for a hotel near south beach and came acroos the Pestana. They gave us a great rate and once we arrived we knew we had hit a home run. The staff was great and very accomodating. The hote location puts you within walking distance to the beach and all the restruantes on Ocean drive. They have a great pool area and I can't say enough good things about the pool bar staff. They are friendly and welcoming. They went out of their way to make us feel at home and have a great time. This is a great hotel!

  • Stayed: August 2013, traveled with friends
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2  Thank timothy n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana Miami South Beach, responded to this reviewResponded September 28, 2013

Dear Guest,
Thank you for posting your recent stay on Tripadvisor.
We were very glad to hear you ”had hit a home run” at Pestana South Beach Hotel!
Thank you for your great comments regarding our team namely the pool bar staff, we will surely share your comments with them.
We hope to welcome you again very soon.
Regards,
João Paulo Araújo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2013

Nice experience, good breakfast, good, pool, awesome bed, excelent location,

for the first time in Miami, I was not disapointed. They have some sort of agreement with the chairs service on the beach, that gave us huge discounts.

And they speak portuguese!!

Room Tip: If you have a family, ask for a suite. Its huge!!!, 2 rooms,and a living room!!!!
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  • Stayed: September 2013, traveled as a couple
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2  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana Miami South Beach, responded to this reviewResponded September 28, 2013

Dear Guest,
Thank you for taking the time to share with other travelers your recent experience at Pestana South Beach Hotel.
We were delighted to understand you had the chance to spend some Memorable Moments with us!
Pestana South Beach Art Deco Hotel is owned and managed by Pestana Hotels & Resorts, a leading Portuguese Hotel chain and that is the reason why most of our team speaks Portuguese: “Esperamos ter a oportunidade de o voltar a receber na sua próxima viagem a Miami!”
Regards,
João Paulo Araújo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

I left my iPhone in the trunk of my car, while I was getting out some bags. Suddenly the bellboy came to help and in two seconds my pone was gone!
Fortunately I could call immediately from another phone I had in the car, and when it started ringing, the bellboy came back with the phone in his hand!
It wasn´t a mistake, he stole it. So sad, that we can’t trust people!.

  • Stayed: June 2013, traveled with friends
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3  Thank supertravelover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana Miami South Beach, responded to this reviewResponded September 6, 2013

Dear Guest,
Thank you for posting your comments on Trip Advisor.
We regret to read this unfortunate review. This is a very concerning situation for us and I regret that you did not speak with management at the time this occurred, as it is difficult now to evaluate what happened since this occurred during your stay in June.
Nevertheless, even with the time span that has passed we would like to make an internal investigation and kindly ask that you contact me directly at joao.araujo@pestana.com.
I look forward to your response about this situation.
Regards,
João Paulo Araújo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

The white paint and fresh look is appealing and makes this hotel look attractive. The rooms are fresh and look clean (a closer look and you will see this is not the case). The pool and seating area are also comfortable and look impressive. The overall, location is great- A few minutes from South Beach! However, the restaurant is disgraceful. The quality of the food is awful and the standard of service was the worst I have expereinced in the whole of America. The two young servers had real attitude and rather than serving they stood around chatting about their weekend, boyfriend experiences and other interesting topics could be heard by passing guests. Then....after 1 hour the food came! Not just a long wait but MOULD growing on the burger bun! It was disgusting. The server just looks and says 'oh sorry, let me change that' and walks off. To serve a burger with green/white mould on it is simply unacceptable. I can't imagine what the standards are like in their kitchen, especially if such a visible problem can be passed out to guests! The restaurant manager came and was helpful but such poor standards cannot be overlooked. I would not eat any food from their kitchen, plenty of places outside with better quality and at a better price! Overall, the hotel looks very good- it is fresh and modern but what lurks beneath the shiny facade........may not be so pleasant!

Room Tip: Paulo the CONCIERGE guy is very helpful. His night time entertainment tips are very helpful.
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  • Stayed: August 2013, traveled as a couple
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4  Thank Davec82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2013

Loved our stay at Pestana in SOBE. We were there a group trip for the Justin Timberlake/ Jay-Z Summer Tour. All ages as old as 39 (me) as young as 28 both male and female. Our room was great, plenty of room and great bathroom. Other group had rented a suite which was awesome. 2 balconies that overlooked the pool area. In our room the only thing slightly odd was the ultra modern light switches. If you turned all off at the bed at night, you somehow had to turn all on by the door to get the TV on, but keep the lights off? It was weird. Not a big enough deal to call about.
I would defintiely stay at this property again. The prices were great, beautiful decor, awesome pool and very accomdating staff. I'm not sure what more you could want. Location was a block from all the action in either direction.

My one suggestion is to research parking options more throughtly then we did prior to arrival. They have a garage they recommend, not bad. There were cheaper options but we were kind of in a rush to start our vacation and felt better about the garage.

Highly recommend for couples, friends, solo. etc.

  • Stayed: August 2013, traveled with friends
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Thank Jamister01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana Miami South Beach, responded to this reviewResponded August 28, 2013

Dear Guests,
Thank you for your kind comments regarding your recent stay at Pestana South Beach Art Deco Hotel, we were delighted to hear you all had the chance to spend a great time with us!
Hope to have the chance to welcome you again on your next visit to Miami.
Regards,
João Paulo Araújo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

This hotel is in a good quiet location. The front desk in the morning check in was very helpful. The hotel was nicely decorated in the art deco decor. The room was clean and nice. The pool was very nice and relaxing but in our room the AC stopped working around 11:30 at night the maintenance came up to fix it before we went out. Then around 4:00am the AC broke again and then the room had a noise from the AC compressor. When we check out and told the front desk clerk she did not care she said no manager on duty. Another maintenance person was standing by the front desk and he said we had a bad location of room and rolled his eyes because he said we must of opened the window and that is why the AC stopped working. They did not care that we had no AC and a loud noise in room.

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank tylergr01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao A, General Manager at Pestana Miami South Beach, responded to this reviewResponded August 28, 2013

Dear Guest,
Thank you for taking the time to post your recent experience on Tripadvisor.
We appreciate your very kind comments regarding our location and hotel facilities, namely the swimming pool area, rooms and general décor.
We are very sorry to hear we were not able to resolve the air conditioning problem. The satisfaction of every single guest is our main priority and I can assure you that we do care - please accept my sincere apologies.
Please do not hesitate to contact me directly for your next visit to Miami.
Regards,
João Paulo Araújo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Miami South Beach

Address: 1817 James Avenue, Miami Beach, FL 33139 (Formerly Pestana Miami South Beach Art Deco Boutique Hotel)
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 212 Hotels in Miami Beach
Price Range: $163 - $541 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pestana Miami South Beach 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
Visit the Pestana South Beach, an Art Deco Boutique Hotel in Miami, made up of 4 buildings with white and blue façades in the middle of Miami Beach. It is just 5 minutes from the waters of South Beach and only 9 minutes on foot from Lincoln Road, a truly open-air shopping centre. Here, you can immerse yourself in the most sophisticated side of architecture, culture and urban events, along with typical American beach culture. Close by, you can visit the Miami Beach Convention Center and the Miami Beach Golf Club. The Pestana Miami South Beach offers a courtyard where you will find a heated indoor swimming pool, a Bistro and a Bar. It offers a car park for a fee, a business centre, beach service, concierge and bike rental services so that you can get to know the city. Rooms include free internet and cable TV. ... more   less 
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