1. Terrible service at front desk. Examples:
- asked for a wake-up call and didn't get it. Meant we overslept and were late to dinner.
- had to call five times to get an extra comforter
2. Poor room quality for the price. Examples:
- cold shower in the bathroom.
- some rooms do not have a separation between the shower and the rest of the bathroom, so the water goes everywhere
- "king bed" consisted of two twin beds pushed together
- noise in the hallway at night
- drinking glasses had lipstick stains on them
- Official Description (provided by the hotel):
- It has 97 rooms and suites, plus 2 luxurious 2-bedroom apartments. Its charming central courtyard with pool and the Mermaid Bar & Bistrot, are perfect to relax and enjoy what South Beach has to offer. Few hotels in Miami are so well integrated with the main business and leisure areas of Miami. Just a couple of minutes from the hotel you will find Ocean Drive (ocean promenade) and also the amazing South Beach, with calm and crystal clear waters. Nearby you can also visit the Miami Beach Convention Center, the Miami Beach Golf Club and Lincoln Road, a true open-air shopping center, with a huge variety of restaurants and shops. Miami is a cosmopolitan city, glamorous, full of life and entertainment, besides being the financial center of Latin America. Today South Beach is the cultural heart of Miami, where you will find the most famous beaches, the hottest nightlife and the best shops and restaurants, plus the Art Deco Historial District. ... more less
- Reservation Options:
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