First I will start with the good. Which isn't much. Daniel the doorman (luggage boy) was great! He made us feel very welcome. Everyone who worked at the cafe were great!
So that's it.
Here comes the bad... THE FRONT DESK: horrible, horrible horrible. The girl at the front desk, yeah her. Worst customer service I have ever experienced. If you have a question, she's clueless. How do you work there? She wouldn't greet, look, or even smile at us. Very rude and very nasty.
Calling room service and expecting help is a fail too.
Overall, it is a beautiful hotel. But more of a do it yourself hotel. I honestly wouldn't go back.
- Official Description (provided by the hotel):
- It has 97 rooms and suites, plus 2 luxurious 2-bedroom apartments. Its charming central courtyard with pool and the Mermaid Bar & Bistrot, are perfect to relax and enjoy what South Beach has to offer. Few hotels in Miami are so well integrated with the main business and leisure areas of Miami. Just a couple of minutes from the hotel you will find Ocean Drive (ocean promenade) and also the amazing South Beach, with calm and crystal clear waters. Nearby you can also visit the Miami Beach Convention Center, the Miami Beach Golf Club and Lincoln Road, a true open-air shopping center, with a huge variety of restaurants and shops. Miami is a cosmopolitan city, glamorous, full of life and entertainment, besides being the financial center of Latin America. Today South Beach is the cultural heart of Miami, where you will find the most famous beaches, the hottest nightlife and the best shops and restaurants, plus the Art Deco Historial District. ... more less
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