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Royal Palm South Beach Miami, A Tribute Portfolio Resort
Ranked #88 of 205 Hotels in Miami Beach
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Awesome Views”
5 of 5 stars Reviewed August 28, 2014

I was in room 1248, a room with an awesome view. The people were attentive. The service was great. The room was clean and updated. The location of the hotel was perfect. The food was very good. I would do this again!

Room Tip: Room 1248 had an awesome view of the beach / ocean off the balcony. The pools were really nice.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Anita R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, August 31, 2014
Thanks for the comments. I’m happy we made a great impression during your stay with us. We look forward to your next stay at The James Royal Palm.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,922 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (514)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
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English first
London, England, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 28, 2014

The hotel is well located, close to Lincoln Road and the main strip. You have beach chairs complimentary, but you have to pay $19 for a umbrella per day. The rooms are clean, but we found long hairs on the wall of the bathroom, best to the shower head, not sure how they got there. Housekeeping clean the rooms around 2/3 every day, which makes no sense if check out is 11, they even decided to clean our room at 6pm one day, which is ridiculous. They also leave bags of towels and bed linnen in front of your door overnight. We also had a vacuum cleaner outside our room for 4 of the 5 nights. They didn't refill the shampoo in the shower, nor the body wash, even though the bottles were placed upside down in the shower for 3 days and I had to eventually call and ask for it to be replaced.
The airconditioning in the entire hotel was broken one day from the night before until 2pm the following day, while is was 106 degrees outside! NOT FUN!!
If you do decide to have lunch at the hotel, like we did the day we arrived, because we had the redeye from Las Vegas, do not have the salad's, where they charge you 19 dollars for 4 shrimps on top of 4 kale leaves and 3 pieces of cheese! Rather walk one block down to la sandwicherie and get something basic for half the price.
We had a couple with their kids next door, who decided to make their room a night/day club, because whenever you were in the room you heard loud music and parents screaming at their children.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank zackvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, August 29, 2014
Thanks for the feedback and review. I’m sorry to read about your experience with us. Rest assured, we will certainly research the details shared and make significant efforts to correct and improve our service. Please feel free to reach to me at rhai@jameshotels.com if I can be of additional assistance. I hope to hear from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
109 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed August 26, 2014

Really enjoyed staying here. It felt completely luxurious - my bed was so comfy it was like sleeping on a fluffy cloud! The location is superb - close to Ocean Drive but not smack in the middle of it where it might get a little too intense. Close to the beach and the pool is great. The only thing that would be better is if the umbrella hire at the beach was included in the $21 resort fee you have to pay daily. The decor and vibe of the hotel is fresh and really welcoming. I loved the food, especially the yogurt parfait. Highly recommend a stay here.

  • Stayed August 2014, traveled solo
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank mihskaelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, August 29, 2014
Thanks for the recommendation. I am grateful about the relaxation comments and your culinary experience with us. Our chefs will appreciate the feedback. We hope to see you again at The James Royal Palm.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Islamorada, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 26, 2014

We spent the day at The James for Miami Spa month. We have done this multiple times in different hotels in Miami Beach and the staff at The James was one of the best we've ever experienced. From the Valet, the host and waitress at Florida cookery, the beach & pool staff and specially the Spa staff, everyone delivered consistent great service & superb friendly positive attitude, which is rare in Miami Beach.
The friendly, detailed oriented staff makes up for the bad massages we had at the Spa.
We get massages many times a year and unfortunately Renew Spa massages were a dissapointment. We were in the couples room and chose deep, reflexology and aromatherapy.
I highly recomend their therapists get more training, and I am dissapointed they advertise their foot rubdown as reflexology. We've had real reflexology multiple times, unfortunately our two therapists do not know what reflexology is. Overall both massages we had were lacking any real muscle work. They were just oil rubdowns.
Having said that there are many details that make up for the bad massages: fabulous service, comfy massage beds, nice details with a salt scrub, wine and great outside relaxation area with oceanview afterwards.
We used the pool, the beach, the restaurant and we loved it so much we are booking a weekend to come back and stay at the hotel.
Unfortunately we will not be getting massages again just because it is not worth to just have oil rubbed in your body, rather go to more experineced therapists at close by spas.
We give it a 4 star because the experience overall exceeded our expectations with the superb staff. Like my boyfriend said: "at the end of the day who cares if we got a bad massage, we had a great day and we are coming back"

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank PaoCoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, August 29, 2014
Thanks for the review. I love the details shared and I’m happy to read that you enjoyed most of your experience. I will talk to the spa team about your concerns. Thanks again for the posting and see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hurst, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 25, 2014

I stayed in the hotel for two nights recently, and felt like a King while at the resort. The food was amazing and the staff was even better. I received a wonderful experience & pain relief at the Spa.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jeremie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, August 29, 2014
Thanks for sharing on Trip Advisor. I’m glad you enjoyed your stay with us. Please hurry back soon. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
1 review
5 of 5 stars Reviewed August 25, 2014

The hotel is in an ideal location near the art deco strip, espanola way and the lincoln mall. The beach and pool were very nice. The staff were friendly, courteous and helpful. Good value for the money.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank David William E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, August 29, 2014
Thanks for the contribution and wonderful comments. We hope to have you back in Miami Beach next year or sooner.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
5 of 5 stars Reviewed August 25, 2014

First time I have ever stayed here and the staff is out of this world. They do everything with a genuine smile on their face, help with anything you may want or need, and the rooms are impeccable. If you can get an ocean view, it is spectacular. Treat yourself to food and drinks at the pool, they're to die for. Can not thank the staff enough for making this trip such a wonderful experience and a memory to last a lifetime!

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Lucia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, August 29, 2014
Wow! Thanks for the generous comments. I’m very happy to hear we were able to deliver a memorable experience during your stay with us. We have made tremendous efforts to create the right experience for our guests and it looks like we were successful here. We look forward to having you with us on your next vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Palm South Beach Miami, A Tribute Portfolio Resort

Property: Royal Palm South Beach Miami, A Tribute Portfolio Resort
Address: 1545 Collins Avenue, Miami Beach, FL 33139-3110 (Formerly The James Royal Palm)
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 205 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Royal Palm South Beach Miami, A Tribute Portfolio Resort 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
The Royal Palm South Beach Miami boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in a relaxing ambience. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more   less 
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