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“Comfortable Well Located Hotel” 4 of 5 stars
Review of Royal Palm South Beach Miami, A Tribute Portfolio Resort

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Royal Palm South Beach Miami, A Tribute Portfolio Resort
Ranked #94 of 206 Hotels in Miami Beach
New York City, New York
Level Contributor
140 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Comfortable Well Located Hotel”
4 of 5 stars Reviewed May 16, 2014

Generally speaking my wife and I found the hotel very welcoming and in a good location. The old charm of this hotel was preserved with a tasteful renovation. We had a few issues related to our specific situation but this does not negate that the hotel met our needs.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank DEBurns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, May 17, 2014
Thank you for the posting. The hotel has made extensive efforts to detail its décor and I’m happy to hear you liked it.

Kindly email me at rhai@jameshotels.com the details about your issues. I would like the opportunity to address them if possible. I hope to hear from you and I appreciate the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,775 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (492)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
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Greater London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 15, 2014

Great location and staff,good value,was there a conference,everything ran very smoothly.Ate at Florida Cookery for breakfast ,lunch and dinner and they were very good experiences.Lovely pool area and accessibility to the beach brilliant

  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Martin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, May 17, 2014
I’m happy to hear that you enjoyed the culinary experience and pool during your stay. Please hurry back so we can see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed May 14, 2014

This is a typical restored art deco hotel in Miami Beach. The location is great, right in front of the beach and with entrance on Collins Av, near Lincoln Road. The rooms are large and modern. The main problens with this hotel are: (i) the service, which is careless, inattentive and poor and (ii) the cleanliness in the common areas. Trays of room service food would sit in the corridors for a whole day without being picked up.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank GlobalTravelMan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, May 15, 2014
Thanks for the review. I’m sorry we did not meet your expectations. We try our very best to be a unique hotel that care for our guests. Service and cleanliness is our standard and important to me. Rest assured I will circle back with the teams to address the issues shared here.

I hope you will give us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach
1 review
4 of 5 stars Reviewed May 14, 2014

Everything was very good.

the only things than we can say are:

There were few waiters at the pool and we had to wait 15 minutes minimum to make an order.

There were some children without their parents, running and shouting around the pool and was so annoying to be there.

There was a dog at the pool and nobody from staff did and said nothing to dog's owner.

We went to the beach and the umbrella were to expensive (19 dollar), it could free according to the price and the category of the hotel.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank D2014may C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, May 15, 2014
Thank you for the comments. I’m sorry to hear that your poolside experience was not the best. I will talk to the team to better the operation.

I appreciate the concern about our retreat fee of $19 which allows usage of amenities throughout our property. The price allows us to extend additional services with added value. Thanks again for your time and feedback. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 14, 2014

Everything from the staff, the service, the contemporary decorated the rooms, the location and the beach club I LOVED! This was a hotel totally my style. Beds were so comfortable I never wanted to get up. The staff super service minded and friendly. The service around the pool and at the beach club was amazing as well as the food and the drinks. You even got a basket with fruit and water. There was wifi at the beach! Writing this review really makes me think back and remember how good it was, I wanna go back RIGHT NOW!

  • Stayed March 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Daniel1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, May 15, 2014
Wow! Thanks for the review. Happy to hear you had a great time at our hotel and enjoyed the amenities. We enjoy having frequent guests of The James Royal Palm so hurry back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 13, 2014

Location of this hotel on SoBe without being at the heart of the craziness (close enough to see all SouthBeach has to offer without being immersed in it) was key in my choosing it, as well as the size of rooms, clean facility, and opportunity to reserve a balcony. Some of those expectations worked out. Our room (602) was large, and we liked the layout. The room featured a "walkout balcony" - which apparently means just narrow enough to step onto. Not sure you could fit a chair on it. I expected more, although once there it was not a big issue, since the nights are warm and sitting inside with the AC was nice. The ocean suites might have larger balconies, at a substantial premium. If you are looking at The James because you want a balcony, do not. The Loews and Z hotel a few doors down both looked like they had good large balconies.
There was an outdoor wedding, and the music was a serious issue- with the bass thumping well past midnight (1am?). Management said an outdoor wedding on the property was rare, and made a small adjustment to the bill - although I would have preferred the sleep. A few highlight were: dinner at Catch, one of the on premise restaurants. There is also a paver path that runs up and down the beachfront for several miles, that is directly behind the hotel (as well as any other hotel on the beach) with the beach on the other side. Great for a run, bike ride (as others have said, the hotel does have bikes for guest use). Two chairs and blankets are free with a standard room. The place has a great open feel, not overly developed, with nice art. The spa is nice, my wife enjoyed a massage. The main pool was not large, and was full. All in all the location is great if you want fun but not a rave, and we found the place clean and well run - but the late, loud music was really an issue for us the one night. I had not seen that as an issue on other reviews, so was very surprised and disappointed. Ultimately, I liked the place but not sure I was impressed enough to return, versus the numerous other options.

Room Tip: Room 602 west tower was large and had a great layout, although too low, and although it had a narrow...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Matt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, May 15, 2014
Thanks for the reviews. I’m sorry to hear about the balcony. We have many categories in our hotel that may assist with different preferences. The oceanfront rooms are best for large balconies and possess spectacular views of the ocean.

I appreciate the comments about the events as we try our best to create the right experience for all who visit us. It appears that we did not meet this expectation with you and for that I apologize about the issue. I hope we have the chance to have you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 13, 2014

I loved this boutique hotel! and its location. I was here from April 6- April 9 for the Art Directors Conference (ADC) which was held at the hotel. Breakfast at the Floriday Cookery was outstanding. The beds and pillows were comfy.

Perks/Amenities:

*I had a wonderful time riding the very hip retro complimentary orange bikes around Miami Beach.
*Location-The James is literally right on the beach and boardwalk.
*Complimentary wi-fi
*Pool and beach service-complimentary James Beach Boxes which included fresh fruit and water.
*Catch Restaurant is located next to The James and has great dinner options in case you didn't want to travel far.

Cons:

The beach service needs additional workers in the afternoon when the beach is crowded the most.
-Our room was not initially cleaned to our standards with sand in the rug from the previous guests and hair in the bathtub. We notified the manager who had it cleaned immediately and gave us a bottle of red wine for our inconvenience.
-The staff at the Florida Cookery seemed a little flustered with the large crowds during the conference and needed assistance. The problem could just have been the hotel was booked with a conference and regular hotel guests.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Sevilla0787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, May 15, 2014
Thanks for the details and feedback. I will discuss the information shared with the teams. We continually try to improve our guest experience. Overall, its sounds like you had a great stay with us. We would love to have you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Palm South Beach Miami, A Tribute Portfolio Resort

Property: Royal Palm South Beach Miami, A Tribute Portfolio Resort
Address: 1545 Collins Avenue, Miami Beach, FL 33139 (Formerly The James Royal Palm)
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #94 of 206 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Royal Palm South Beach Miami, A Tribute Portfolio Resort 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
The Royal Palm South Beach Miami boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in a relaxing ambience. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more   less 
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