We were initially impressed with the welcome we received when we got to the hotel. We initially asked for an oceanfront room prior to arriving. After seeing that the oceanfront room wasn't really all that (and was quite tiny), we asked to be put back in a loft king suite ocean view. All went well until we came back from dinner the on our first night when we saw a bag of opened chips AND licorice from the mini bar. The manager Matthew (who was incredibly nice) reassured us that we were safe and that the room is secure, apparently the housekeeping brought the trash from ANOTHER room (FAIL!). During the same stay, our door was left open by housekeeping after cleaning service so we essentially came back to an unlocked room (2nd FAIL of the stay). We complained about these and the manager reassured us that we were safe. He gave us free drinks and lunch "to put things behind us". On our last night, we came back from an evening out and all our change was missing from the room (this was after turndown service). It couldn't have been more than $5 or $10 but the point is, if you're paying such a premium for this hotel, one should NEVER have missing $$. The manager also guaranteed that no charges from the minibar will post to our account since we weren't the ones who ate the chips and licorice (and as above, these reportedly came from another room and brought over by housekeeping)--but they did, and I had to ask for them to remove them. They removed both, but another charge reposted to my account. I think the worst part is when I emailed the Executive Vice President of Operation and Technology of Denihan Hospitality Group and had absolutely no response--I sent the email a week ago. Needless to say, we would never come back and will advise our friends to avoid The James Royal Palm. It's too bad because this place had a lot of potential. Except they failed. Multiple times. Rating this place as terrible does not even begin to cover it.
- Official Description (provided by the hotel):
- The Royal Palm South Beach Miami boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in a relaxing ambience. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more less
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