So Eddie T. Asst manager.. You do such a good job of responding to people when they write negative reviews.You need to really pay attention to the problem of housekeeping in this hotel. Make some changes or nobody will want to stay here. Housekeeping should not be showing up at 5pm day after day.. i should not have to beg for tissues and toilet paper after they have left.. or pillow cases. What is the deal in your hotel that there are no pillow cases on the pillows and i have to call down 4 times until finally at 11pm i get some?And guest services yell at me when I lose my patience with them. They should have brought up the pillow cases themselves at that point. The coffee maker was great but replace the coffee i have used each day so I can make more. The fact that I only got creamer on our last 2 days is not even worth my words. No soap in my shower or bathroom? Nobody cleans the bathroom mirrors......come on! Hotel is great. Please get with the program. I would never return.
- Official Description (provided by the hotel):
- The Royal Palm South Beach Miami boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in a relaxing ambience. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more less
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