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Royal Palm South Beach Miami, A Tribute Portfolio Resort
Ranked #98 of 208 Hotels in Miami Beach
Budapest, Hungary
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Fantastic”
Reviewed November 24, 2013

Loved the hotel and staff alike. Very confortable and nicely designed rooms (bed was amaizingly comfy), friendly and helpful staff. Food was simply excellent. Free internet in the room. Nice beach and surroundings. I had a great overall experience and would be happy to return.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cleo1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, November 25, 2013
Thanks for the excellent review. I was so glad to hear that we met your expectations and that you enjoyed your stay with us. We look forward to your next visit to South Beach!
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3,356 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (568)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 23, 2013

I have traveled extensively and have never experienced such impeccable customer service! Every single person is unbelievably friendly, helpful and courteous. I enjoyed my stay so much... I will definitely be returning soon!!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prevost5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, November 25, 2013
What a fantastic review! Thank you so much for the wonderful comments. I am glad we were able to provide you the service we strive for in each guest interaction. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 23, 2013 via mobile

My room was very nice and fresh. Magellan recommended the hotel and the recommendation suited my 'independent luxury travellers' mind well. Great view, good location on Sough Beach. The room was well appointed, shampoo, conditioner, body lotion, fantastic mini bar - I wanted all the content! From nail polish to plantain crisps. Coffee machine, full bottles of gin, tequila, rum. All very decorative. Spacious shower room, well thought through. Free internet. Two pools - very small and crowded. But pleasant and comfortable. There is a 21usd a day for use of the pools, spa, beach, gym. The gym is small but fairly well appointed.

Food was ok - I think there is a lot better in Miami. Portions were fairly small and quality was better than at the Marriott Hollywood Beach but not substantially.

The big letdown I though was the staff - slow service, forgetful, uninterested, only keen to see the next dollar.

Other than that, there is no shower area by the gym, changing rooms or the pool - outside of the outside rinse shower by the pool. Considering that most flights to Europe and Asia are at night, a place to shower before flying off would have been most welcomed.

Stayed November 2013, traveled solo
Helpful?
2 Thank Passepartout1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, November 25, 2013
Thank you for the review. I was happy to see all the positive comments regarding the facility. The comments about the staff were definitely not easy to hear and I apologize if you were given the impression that service was not of the utmost concern for our Team. We do look to provide excellent customer service and apparently we fell short and for that I apologize. I hope you will return next time you are in the area.
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Canberra, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 22, 2013

Quick stop at the James Royal Palm in June for a few nights. Room was very nice and matched the hotel website perfectly. The room had a balcony which was unexpected (though it was very, very small). Beach and pool access and facilities were great, some hit and miss service though (e.g. late laundry) and the room service food was a bit disappointing. Overall a good hotel though

Room Tip: Very small balcony facing out the beach - but still better than no balcony at all!
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  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank StrongmanAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, November 25, 2013
While I was sorry to hear about the issues with Laundry and Room Service, I was pleased that you had an overall enjoyable stay with us. We strive for excellent service in all aspects and we will take your comments to heart. Thank you for the review and we look forward to your next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 22, 2013

Very nice changes have been done to this property/hotel. The floor plan makes sense. The restaurant look very inviting. The gym should get more leg press machines or squat bar. They need to refine services like dry cleaning/laundry and how they handle it.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Yasmin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, November 25, 2013
Thank you for taking the time to tell us about your stay. I apologize if there were issues with your laundry while on property and I will definitely look into the process to understand if you had challenges. Thank you for being our guest and we look forward to seeing you on your next trip to South Beach.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach
1 review
Reviewed November 22, 2013

So much to see and do within walking distance of this wonderful hotel. The staff was friendly and knowledgable, and most importantly, the room was quiet with a comfortable bed and pillows. I usually have trouble sleeping in hotels, but I had no trouble here during my 3 night stay.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Joe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, November 25, 2013
What a pleasure to hear that you had a good night's sleep and enjoyed your stay with us. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 22, 2013

First of all, you have to mention the outstanding service. EVERY SINGLE PERSON at this hotel was kind, helpful and friendly-the whole staff-without being overbearing. We didn't have great weather but still had a wonderful trip. The location of this property is perfect too-since we didn't have the weather to be on the beach we headed to Lincoln Road and Washington Ave to shop-Lincoln have is a stones throw away from the front door of the James Royal Palm-and Ocean Ave is VERY close by as well. Everything was clean and modern-ammenties we fabulous! We will be back!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank srgardella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie T, Asst General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review, November 25, 2013
We look forward to having you back! Thanks for the nice review and I am so glad to hear that we were able to offer what you were looking for regarding service and location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Palm South Beach Miami, A Tribute Portfolio Resort

Property: Royal Palm South Beach Miami, A Tribute Portfolio Resort
Address: 1545 Collins Avenue, Miami Beach, FL 33139-3110 (Formerly The James Royal Palm)
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #98 of 208 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Royal Palm South Beach Miami, A Tribute Portfolio Resort 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
The Royal Palm South Beach Miami boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in a relaxing ambience. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more   less 
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