Stayed at the James Royal Palm over a long weekend and was thoroughly disappointed with both the service and the standard of the hotel. Having stayed in the James in New York I was expecting the same level of service and cutting edge design only to be thoroughly disappointed on both accounts. We booked a room in the Lanai building which is very poor......the lifts were dirty and the facilities were cheaply renovated. When we requested to change we were informed that there were no rooms available on the night and we were subsequently moved in the morning to the East tower which admittedly was a lot better. We had breakfast and dinner at the Florida Cookery where we were disappointed once again with the sub standard quality of food. House keeping was uncooperative. We asked 5 times for our room to be supplied with shampoo which they managed to provide on the last day and never once changed the bottled water. To top it off the concierge was unhelpful on most accounts. It took them 3 days to respond to an email request relative to restaurant reservations and subsequently failed to deliver on a birthday surprise. Overall a thoroughly disappointing experience for $450+/night. If James wants to be a Holiday Inn then they should be branded accordingly....Never to go back or recommend to friends.
- Official Description (provided by the hotel):
- The Royal Palm South Beach Miami boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in a relaxing ambience. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more less
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