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“Friendly hotel with great location but NOISEY room”

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Royal Palm South Beach Miami, A Tribute Portfolio Resort
Ranked #98 of 210 Hotels in Miami Beach
Reviewed March 20, 2013 via mobile

The James really is in the heart of things - with shopping, restaurants and bars in one direction and the ocean on the other. Service was friendly and efficient from front desk to restaurants to the beach. My only negative comment would be the interconnecting room which literally felt as though I was traveling with the ladies next door - I heard every word!!

  • Stayed: January 2013
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Thank smowbray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this reviewResponded March 21, 2013

smowbray

Thank you for the kind words about our service and location. I am sorry to hear about the noise issue. We are in the process of testing a different door sweeper on the connecting doors to reduce the transfer of noise based on feedback such as yours. if successful, we will correct all rooms in April.

Thank you.

Patrick Hatton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,524 - 2,530 of 3,496 reviews

Reviewed March 20, 2013

Lovely property with gracious, welcoming staff. Beautifully done, including pool area, restaurant, lounges. Nice open feeling. Interesting furnishings and really comfortable bedding.. The negative is the noise from the hallway and rooms above or adjacent: I think the floor tiling is partially responsible. Pile up those extra pillows against the door(s) as sound proofing, I did!

  • Stayed: March 2013, traveled on business
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Thank JBCTStamfordCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

The hotel is perfectly situated close enough to the action yet far enough from the typical spring break crowd. The ocean and beach are directly behind the hotel. The pool and hotel grounds are secure and guarded. The rooms had an interesting concept-different and refreshing.

  • Stayed: March 2013
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Thank JetChic11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

Nothing worked! The rooms were great, the pool bar and pool and music super but the service was beyond horrible . What didnt work!? Pretty much everything, We checked in at 3 and got our room at 5:45. There was no hot water for 2 days despite complaining. The wireless wouldnt work in our room. The Sat TV kept going out. It took 1 hr 15 min to get breakfast and then it was cold and overcooked. The poolside service was incredibly slow. The 2nd day we went back to our room at 5 pm and it was not made up. It was the weekend and management was on vactaion. No one oculd help or make a decision. After that we just gave up and checked out next day. $450 a night for endless frustrations.

  • Stayed: March 2013, traveled as a couple
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1  Thank cherri b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this reviewResponded March 21, 2013

cherri b

On behalf of the team, please accept my apologies for your experience with us earlier this month. There is simply no excuse for not resolving the issues you endured with greater efficiency and empathy. I assure you that we have multiple managers on duty every shift and nobody is on vacation this month. I am embarrased that any of our team would have used this as an excuse not to make the decision to listen, empathize and resolve the issues.

I appreciate your feedback as it will be used as a tool to improve how we respond to and resolve issues with our guests.

My apologies again,

Patrick Hatton
General Manager

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Reviewed March 17, 2013

We decided to stay on in Miami Beach for 4 days following a Caribbean Cruise. The James Royal Palm Hotel turned out be an excellent choice. The ocean view room we had on the 11th floor was spacious, well appointed and had an excellent view overlooking the pool area and beach. The room had a very powerful shower and air conditioning system. The location of the hotel was fantastic being within a couple of minutes walk of Lincoln Mall and numerous restaurants which we used for most meals. The rear exit directly onto the beach was very convenient. Complimentary sun beds, parasols and towels were provided on the beach and by the pool. This included waiter service for bar food and drinks. The hotel staff were always extremely polite and helpful. I would definitely use this hotel if we stay in Miami again.

  • Stayed: March 2013, traveled as a couple
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1  Thank Kes200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2013

I just came back from a four night stay, with my two boys aged, 21 and 18, in the James Royal Palm. I can only say good things about this hotel. Starting from the wonderful attentive staff. They certainly look after you from start to finish. Especially at the pool and the ocean. The manager Mikel and the wonderful staff were a pleasure everyday to see. There is enough chairs for everyone, they bring you a fresh basket of oranges and water every day. They always have a smile and are warm and friendly. The grounds are immaculate and the food is excellent. The rooms are new and fresh, and cleaned twice a day. It is at a great location as well, in South Beach close to everything and far away from the "riff raff" and noise. I will certainly come back again to this great resort in South Beach!

  • Stayed: March 2013, traveled with family
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Thank Hollywood29forever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

The James Royal Palm is a wonderful, recently renovated, hotel next door to the Loews (St Moritz) and one block from the wild action on Ocean Drive and the shoppes and restaurants on Lincoln Road. Rooms were very comfortable and relatively quiet. We did have intermittent water problems on one day and other minor issues but they were addressed very quickly by the staff. The beach is very wide and the beach chairs, umbrellas and wi-fi are free. Valet parking was $39 per day but there is a public lot across the street for half that. The restaurant is amazing as is the pool. Very Chic and modern architectural feel to it. Can't wait to go back!

Room Tip: Go for the high floors with direct ocean front or partial ocean views
  • Stayed: March 2013, traveled as a couple
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Thank chief0099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Palm South Beach Miami, A Tribute Portfolio Resort

Address: 1545 Collins Avenue, Miami Beach, FL 33139-3110 (Formerly The James Royal Palm)
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #98 of 210 Hotels in Miami Beach
Price Range: $167 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Palm South Beach Miami, A Tribute Portfolio Resort 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
The Royal Palm South Beach Miami boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in a relaxing ambience. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more   less 
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