We reserved the oceanfront suite we desired 3 months in advance. The front desk staff got us in the room 2 hours early. Good first impression. We got to the room and found a bottle of wine, complements of the GM. Good second impression. The room was large, clean and exactly what we wanted. The view was outstanding. We hit the beach right away, and were greeted quickly with a glass of bubbly and an escort to a couple of shaded beach chairs. Maria provided outstanding beachside service - never missing an opportunity to greet us by name for the duration of our stay. Yes, it takes a while to get food delivered out on the beach - so set your expectations that way and enjoy the view while you wait. Back at the pool, Raul was chatting up the customers and mixing outstanding drinks. Ask him for a margarita and you won't be disappointed - I've already changed my recipe to match his. Inside at the bar, Carla was very pleasant and helpful with dinner recommendations. We had one small issue with the air conditioning and it was resolved in 30 minutes. All in all, it was a very good stay, and in my opinion, management has made a point of emphasizing customer service to the staff - it shows. We will be back.
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- Also Known As:
- Hilton Bentley Miami South Beach Hotel Miami Beach
- Hilton Miami Beach
- Hilton Hotel Miami Beach