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“it's all about the management” 5 of 5 bubbles
Review of Hilton Bentley Miami/South Beach

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Hilton Bentley Miami/South Beach
Ranked #64 of 206 Hotels in Miami Beach
Certificate of Excellence
toronto
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“it's all about the management”
5 of 5 bubbles Reviewed June 22, 2013

checked in 6/20 for one night for my birthday. As a Hilton diamond was upgraded but room was still a mess when we opened the door.

The manger Debbie came up to the room and moved us to a an ocean view suite with a spectacular view and bought us a drink at the pool bar.

upon return from the beach and the pool there was a birthday cake and a bottle of wine waiting.

the actual hotel is great the location is great the staff is great and the food at the hotel was great.
you are right on the beach and across from either Prime112 and a block from joes Stone crab
in the hotel is de Rodriguez so you have 3 of the best restaurants in Florida at your doorstep

the Hilton pool is great and they have lounges on the beach.

if you want there are shared bikes next door and you can walk to the south beach experience where for 6 blocks you can get hassled by about 20 mediocre restaurants all trying to rip you off

Room Tip: any roowielding in an 01 or 02. 801 901 802 etc
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mikegboca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,645 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (258)
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English first
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 20, 2013

Loved staying here. The team is great, view is beautiful, and it was a great location. The service was excellent! Everything you possibly need is right here. I'm a Hilton Diamond member so I stay all over Florida regularly. By far, this is my favorite place to stay. Will definitely come back!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michaela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed June 19, 2013

After having read a number of reviews online and checking pics, I decided this might be a great place to stop off for some beach time traveling from Louisiana to to the Keys. Mind you - I am a Hilton Diamond member and have spent well over $2000 in travel expense money over the last 6 weeks. That being said, I expect first class service and premium upgrades when I travel with my husband and two kids for leisure. NOT SO MUCH! As an avid traveler, it is easy to spot when a hotel is "sold out" or "booked to capacity" for certain rooms. This place IS NOT BOOKED TO ANY CAPACITY. PERIOD . Bottom line - this is a trip of a lifetime for my family and I am away from home enough. A 1 bedroom suite with Ocean view is not too much to ask for. Instead I get handed a room on the back block with a balcony view of a roof. Thanks HILTON for paying back the loyalty I have shown. I appreciate it. Please wait - Dont bother to respond - YOU NEVER DO!

Only halfway through our stay here. I will say that Andres at the pool bar and Karla at the Rodriguez bar have been phenomenal! Otherwise - dont come here expecting any special treatment as someone who spends alot of money on the Hilton franchise.

Sign me,
DONE WITH HILTON!!


PS. Only hope the points I have spent down the road at Casa Marina are more worth the while. Perhaps someone will finally step up!

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Coachjab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, United States
1 review
5 of 5 bubbles Reviewed June 19, 2013

My stay at the Hilton was amazing! The hotel and all the amenities were very impressive. The location and all the services near by made it very convenient. The service I received by your Concierge Luis Gonzalez was by far the best. He was very professional, delivered excellent customer service and very friendly at all times. He answered any questions we had and was very helpful. Your housekeeper Dalia was a very sweet lady who always made sure we had everything we needed. Out of all the hotels in South Beach I was very happy to have chosen the Hilton Bentley. I will definitely recommend this hotel to all my friends, family and colleagues. Thanks again for making my stay a pleasant one. I'm hoping I can return soon.

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Marisol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornaby on Tees, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed June 17, 2013 via mobile

We booked this hotel last minute for 1 night after deciding to visit Miami for a night out.
The hotel was easy to find and right next to the beach. As our room was not ready for us on arrival we took a walk down south beach to explore. It is about a 5 minute walk from the bars, restaurants and shops.

Once in our room I was pleasantly surprised how spacious and nice it was. There was even a sun lounger on the balcony.

We were able to use the facilities after we checked out and were happy to take advantage of the beach and pool facilities.

I'd recommend this hotel for anyone that is looking for a couple of nights or as an reasonably priced base while visiting Miami.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mrsm81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBentley, General Manager at Hilton Bentley Miami/South Beach, responded to this review, June 20, 2013
Dear Guest,

Thank you kindly for sharing your review. I am very pleased to learn you enjoyed the hotel’s accommodations and location. We certainly look forward to welcoming you back to Miami soon.

Best regards, John Laclé, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, United States
1 review
4 of 5 bubbles Reviewed June 17, 2013

Hotel Service Excellent Beach Excellent Hotel Close to dining, which can be a bit of a hastle when they attack you line Carnival people. Overall Hotel is as advertised. Be prepared to take a cab down to the shopping. Oh!! one more thing in South Beach gratuity added to your dinner bill. They will not tell you unless you look closely. Got stung once for double tip

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, United States
1 review
3 of 5 bubbles Reviewed June 14, 2013

The Hilton Ocean is a real mix. The rooms were nice as was the staff overall. However, the conference room had virtually no air conditioning (in 90 degree temps with 90% humidity) and the curtain behind the screen moved as workers brushed against it.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Bentley Miami/South Beach

Property: Hilton Bentley Miami/South Beach
Address: 101 Ocean Drive, Miami Beach, FL 33139-7212
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Spa Hotel in Miami Beach
#37 Business Hotel in Miami Beach
#41 Romantic Hotel in Miami Beach
#45 Luxury Hotel in Miami Beach
#51 On the Beach Hotel in Miami Beach
#54 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Bentley Miami/South Beach 4*
Number of rooms: 95
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotwire, Hotels.com, HotelsforEveryone, Orbitz, Travelocity, Cancelon, getaroom.com, HotelQuickly, TripOnline SA and Jetsetter so you can book your Hilton Bentley Miami/South Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Bentley Miami South Beach Hotel Miami Beach
Hilton Miami Beach
Hilton Hotel Miami Beach

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