Loyal Hilton honors patron here. Extremely disappointed. Drove up to a very disorganized valet setup, followed by the most disappointing front desk experience ever. First of all, check in time is already later than most- 4pm. So there is absolutely zero excuse for rooms not to be ready until 5. Each time we'd check back with front desk they would radio the housekeeping staff through static and get "not ready yet" really? And the explanation was that they had so many early checking and late checkouts that it was crazy. What???? Is that the customers issue? With the prices and points charged for this property this is unacceptable. Lobby is über small and theres no clear bellman or idea who to go get your stored luggage from. Thank god for a woman named Debbie, a manager type who showed up and saw throngs of irate people without rooms at 5 pm and remedied the situation, and got us Ina room. But no one should have to start their stay angry. Without Debbie, the front desk staff had no control of the situation. They gave us two free drinks at the bar for our trouble.
The room is nice, upgraded modern, we had a balcony with ocean/city view. The curtains in the bathroom make you feel like you are exposing yourself to the world. Worst night of sleep ever. Barking dogs in hallway, you can hear pins drop through the walls. I was a bit floored when the woman next door put her dog in the hallway at 2 am and told him to shut up.
Breakfast in am was good. Beach is nice. Pool is small, but fine.
Overall this place needs to work on major details. I will not be returning.
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- Also Known As:
- Hilton Bentley Miami South Beach Hotel Miami Beach
- Hilton Miami Beach
- Hilton Hotel Miami Beach