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“Great Service, Great Property, Great Time!” 4 of 5 stars
Review of Hilton Bentley Miami/South Beach

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Hilton Bentley Miami/South Beach
Ranked #69 of 206 Hotels in Miami Beach
Certificate of Excellence
Denville, New Jersey
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great Service, Great Property, Great Time!”
4 of 5 stars Reviewed November 17, 2012

My family and I traveled to South Beach to celebrate a milestone birthday. Our room at the Hilton Bentley was perfect. There was plenty of space, a large bedroom, huge bathroom, kitchen, dining table,and livingroom (with large sofabed). The wrap-around balcony was an unexpected treat, bringing extra space and a great view of the ocean. We could even lounge in the sun without leaving our room!

We rented our unit from an owner through VRBO, but this did not change the level or service we received at the front desk when checking in. I should add that we traveled from NJ just days after the recent hurricane and came from a situation of no power or water for several days. The person who greeted us at reception could not have been more accommodating. Due to the power-issue at home, I had no way to pay the balance of my room. She let me use the hotel computer and also contacted the owner to confirm an early check in so we could shower. She went above-and-beyond for us and I appreciated that so much after a very tough week at home.

The pool area is not overly large, but is very comfortable and a nice option for a South Beach hotel. The lounge chairs were very comfortable and the pool-staff could not do more for you. Their service and willingness to provide anything we needed was a huge plus. Again, although we rented through an owner on VRBO.com, we had full access to all amenities at the hotel.

The beach is also beautiful. The hotel has lounge chairs and umbrellas available on the beach for a minimal cost. The beach area is run by an outside company whose workers were not very impressive. The beach chairs are tight without a lot of room in between. I would recommend walking to the nearby Walgreen's (5th and Collins) to buy beach chairs and set them up however you would like.

The Hilton Bentley is a bit of a walk to the more populated Art Deco section, but it is a very pleasant and safe walk. We took advantage of the walking to burn off calories from the many fantastic restaurants that South Beach offers!! I would definitely return to this property on a future trip - thank you very much for the great service!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dee2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,452 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (244)
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English first
London, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 17, 2012

Amazing location, on South Beach but tucked in a corner away from constant noise, but 5 mins from it. The Staff was extremely friendly and concierge provided endless tips for amazing restaurants, or places to see. He got us tickets for NBA games, etc.
Only downside is the size of the pool (very small), but its 5 mins walk from the Beach, so no biggy!.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BeauSejouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Harbor, FL
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed November 14, 2012 via mobile

We really enjoyed our brief stay here. The entire staff was top notch, helpful, hospitable, and made my wife and I really feel welcome.
The rooms were big and clean. The bed was cozy and comfortable.
I am a Hilton Honors Platinum Member and was completely impressed.

  • Stayed November 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed November 13, 2012

My wife and I stayed the night of November 11, 2012 at the Hilton Bentley and we were a bit disappointed. Simply stated, the hotel is just not up to par. The room and common areas were clean, the room was good sized, the staff was very pleasant but the hotel looked tired and in need of a major facelift. We were disappointed.

Stayed November 2012, traveled as a couple
Helpful?
Thank JFortMyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reggio Emilia, Italy
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed November 11, 2012

The hotel is in a great location but it's not as nice as you could expect from the rate. Rooms are old style decorated and unless you go into a very expensive suite you won't be able to open the windows and see the ocean. The cuban restaurant is not as good as it should be, breakfast is poor. Pool isn't great and in general you don't get a really goid service like you re expecting for being in a Hilton with those rates. It's not like being in a real Hilton .

  • Stayed April 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank annarita1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBentley, General Manager at Hilton Bentley Miami/South Beach, responded to this review, November 13, 2012
Thank you.

Reviewers: The review depicts an experience in April 2012, prior to a soft renovation of the hotel’s room product completed over the summer. Please refer to all other more recent reviews for a better representation of the hotel.

John Laclé, General Manager -Hilton Bentley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, OH
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 6, 2012

I had high expectations for this Hilton resort and was not disappointed! Stayed for 5 nights for our wedding anniversary using gold honors points...everything was perfect. We arrived at noon and were greeted with early check-in & upgraded room. Because it was our anniversary we received champagne and fruit delivery by the concierge. We were on the 10th floor facing the city with a huge balcony. Room was clean, bed/linens comfortable, beach towels good, service was great. We did not encounter one frown from any staff member which is rare these days! Relaxed by the pool a couple days and mosied to the beach a couple days (yes the beach chairs are $10 each but pool chairs are free). The resort is on the beach. The ocean water was beautiful blue...the best water I've encountered in the u.s. that compares to carribbean. This Hilton is away from the hustle and bustle which we liked..only a short cab ride away. There are however plenty of nice restaurants within walking distance. If I had to gripe about something it is the fact that gold members do not receive complimentary hot breakfast...only continental. I thought this a bit tacky considering the hot breakfast is only 5feet away from the cold items.
All in all it was a good trip.

Stayed November 2012, traveled as a couple
Helpful?
Thank Myndibear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 5, 2012

What a perfect spot for a South Beach getaway. Everyone we encountered was extremely professional and welcoming and the entire hotel was emaculant!!! Drinks by the pool were great and the special elevated pool beds were the ultimate. We took our dog with us and all the staff were so friendly to her. Everything is close by within walking distance and be sure to try the Nikki Beach Club right next store.

Room Tip: Make sure to ask for a balcony on the ocean side
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Bentley Miami/South Beach

Property: Hilton Bentley Miami/South Beach
Address: 101 Ocean Drive, Miami Beach, FL 33139-7212
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Miami Beach
#37 Business Hotel in Miami Beach
#41 Romantic Hotel in Miami Beach
#47 Luxury Hotel in Miami Beach
#54 Family Hotel in Miami Beach
#56 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Bentley Miami/South Beach 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Hilton Bentley Miami South Beach Hotel Miami Beach
Hilton Miami Beach
Hilton Hotel Miami Beach

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