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“Great facility, customer service could be improved”
Review of Hotel Victor

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Hotel Victor
Ranked #87 of 208 Hotels in Miami Beach
Los Angeles, California
1 review
“Great facility, customer service could be improved”
Reviewed March 12, 2014

The front desk crew was disorganized and rude. The concierge was a great help throughout our stay. Great location, alright brunch, and beautiful rooms. The front desk was so bad, I wouldn't stay there again though.

Room Tip: The rooms by the pool were cool, but don't plan to sleep in because the DJ starts playing music...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, March 13, 2014
Thank you for your review and feedback. I would like to extend my personal apology for your encounter with our front desk staff during your visit with us. As you probably read in other reviews, we are making great efforts to trained our staff in order to give our valuable guests the exceptional service that they deserve and that we are so capable of delivering. I hope that you will return to see our improvements.
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946 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
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English first
New York City, New York
Level 6 Contributor
99 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 11, 2014

My girlfriend and I staid 3 nights in that hotel and our first impression was pretty bad. We made our booking via jetsetter.com and the website stated that we were supposed to get a deluxe room with a balcony and partial ocean views - it is not true for all the deluxe rooms. We had to complain and talk to the manager to finally get a new room that would meet our demand.
We liked:
-location
-decoration of the hotel and the rooms
-balcony with ocean views
-swimming pool
-breakfast
What we didn't like:
-Service was really uneven at the front desk / no follow-up was made with on our room issues
-cleanliness: for instance, the bathtub wasn't clean / we even found some hair in it
-wifi was slow / unstable
-many small details: the phone was not even plugged in one of our rooms, only one hook for our towels in the bathroom
Despide all our small issues, it's a good hotel. I just think that when you spend around $350 a night, you can expect a much better service.

Room Tip: Avoid room 518 - so much noise coming from the AC on the roof + it's pretty dark Rooms 312 to 3...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adrien P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, March 12, 2014
Thank you for visiting with us and for your review. Please accept my apology for the inconvenience you encountered during your stay. We are making great efforts to trained our associates in order to ensure that we meet the needs of our guest as well as exceed their expectations. We value your feedback and hope to have you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bronx, New York
Level 4 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 11, 2014

My hubby and I recently stood at hotel (2/28 to 3/4).

The overall stay was great. Personnel was attentive and the atmosphere is great!! Any time I had a question the staff was there to help. From the front desk to the room / cleaning services. We asked for a late checkout and it was granted which was a great thing as we were able to enjoy our last day with the comfort of being able to use the room to get ready for our departure.

Room tip: we stood in 708 - no balcony while the other floors had balcony and some direct access to the pool. It felt a little claustrophobic because the windows did not open.

The layout was nice ; ) while some people thought it to be small, we enjoyed it.

Continental breakfast is included in the resort fee; along with bike rentals which I thought was great.

The pool was maintained well and the service guy was always there to help give towels and water. TIP: go early if you want a decent spot by the pool.

Personally we lounged in the front of the hotel and watched the Miami life go by; going out later to hit the strip up.

I will definitely be going to the hotel again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank eboogie520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, March 12, 2014
We appreciate it you taking the time to write a review. It was a pleasure having you visit with us I am glad that you enjoyed your stay. We look forward to having you again in the near future.
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Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 9, 2014 via mobile

This is one of the best hotels I have ever visited! It is a beautifully decorated hotel with nice colours and furniture. The pictures on the website are nice but the hotel looks even better in real life and has a fantastic atmosphere. In addition, it is very clean and you just feel very comfortable in the room or everywhere else in the hotel. The best part though is the staff; EVERYONE just performs its best to give you a wonderful experience. I would especially like to mention Cree, the front desk manager, who made sure we could prolong our stay when basically all hotels in Miami Beach were fully booked (including Hotel Victor). Thank you for making our Miami Beach stay to the best one during our Florida holidays! We hope to be back soon!

Stayed February 2014
Helpful?
1 Thank EmmaZe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, March 12, 2014
Thank you for your complimentary review and for choosing our hotel. It was a pleasure meeting you I am happy that we were able to make this stay a memorable and enjoyable one. We cannot wait to have you back again soon!!
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Ancaster, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed March 8, 2014

Stayed from March 2nd to 6th on business and a little pleasure and have to say that this hotel had it all, great service, great atmosphere, great food, great rooms and beautiful views. Signe worked the front desk and she was fabulous, went above and beyond to help you. Great personality and a kind heart. Marcelis the bellhop at Hotel Victor was amazing and made sure that everything I needed happened. He also offered car service if you needed to get around and did not want to rely on a cab. Great rates as well. Top notch service Marcelis, thank you.
The rooms were clean and well arranged. Maid service came each night when you are out to prepare your room for the evening which was a great touch. Location was perfect. You could take one of the bikes they offered anytime to tour the beach or anywhere else. Food at the BICE restaurant located in the hotel was very good and the service was hit and miss. Oh yes the pool area was spectacular, with great service but just an FYI the drinks like a Mango Daiquiri was $22 US, which is a little rich in my opinion. Overall a great hotel and I would highly recommend to anyone and look forward to going back. Thanks from a very happy customer.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Honest52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, March 12, 2014
Thank you for your review and recognition of Signe and Marcelis two of our amazing associates. I am glad that you had the opportunity to experience our great hotel and all that we have to offer. It was a pleasure having you visit with us we cannot wait to see again real soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 5, 2014

this was a great hotel -the only thing that I didn't like was that our room was suppose to be available @ 2pm but we had to wait till 4:00 to get a room avail. we received great customer service from one of your employee his name is David he was able to tag our luggage so we wouldn't have to carrier it w/ us until we got a room was always very pleasant & helpful w/ a big smile always on his face.. hotel was clean & organized pool area was great!! Love the spa & workout area. love the fact that breakfast was included as well..

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oneyda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, March 6, 2014
It was great having you visit with us, thank you for taking the time to write a review and recognizing David our amazing! bellman. I do apologize that you had to wait a short while for your room although our check-in time is not until 4:00pm. I am happy that you enjoyed your time overall we hope to have you back again soon!
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Philadelphia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 1, 2014

This was a lovely hotel but more suitable for couples than families. Was traveling with my sister so I reserved a suite rather than just a room. The suite consisted of a large bedroom and an almost equally large bathroom. Being a suite, I was surprised to find that the room had no sofa. The only chair was one provided for the room's desk. Also there was no microwave. The mini-refrigerator was of little use as it was already stocked as a wet-bar. The open design of the bedroom and bath area also created some privacy issues.

The staff was great. Everyone was friendly and helpful. The restaurant was excellent and the pool area a delight. The hotel's location was ideal.

Room Tip: The front corner rooms have a lovely view of the ocean and the morning's sunrise.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danni T, Manager at Hotel Victor, responded to this review, March 2, 2014
Thank you for your observations and review. I am happy that you enjoyed all the great amenities that our hotel has to offer. Please accept my apology for the minor inconvenience you encounter during your visit with us. Like most boutique hotels, we do not have microwaves and refrigerators in our rooms. We have a full service restaurant as you mentioned and room service is also available. We have six room types including our ocean view suites and most of them include a sofa. Making our guests comfortable is our priority! We trust that we will be able to better accommodate you and your family on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Victor

Property: Hotel Victor
Address: 1144 Ocean Dr, Miami Beach, FL 33139-4609
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Spa Hotel in Miami Beach
#55 Luxury Hotel in Miami Beach
#59 Romantic Hotel in Miami Beach
#69 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Victor 4.5*
Number of rooms: 91
Official Description (provided by the hotel):
Located on South Beach’s famed Ocean Drive, Hotel Victor offers the ultimate in style and luxury to Miami’s traveling elite. Steps from beautiful Miami Beach, this iconic hotel originally opened in 1936 and was restored in 2013, by renowned designer Yabu Pushelberg. Hotel Victor’s lavish interior aesthetic artfully complements the architecture of its storied past, while providing guests’ their heart’s desire in state-of-the-art comforts. Hotel Victor’s labyrinth of facilities will tempt all to relax in true South Beach style, whether it be in the large, lofty lobby, on the two floors of sophisticated lounge space, or poolside, on the sunbathing deck. The hotel’s premium amenities include SpaV, a 6,000 square foot subterranean oasis of rejuvenation; open-air Vue Bar and Lounge, also designed by Jacques Garcia; as well as approximately 6,000 square feet of indoor and outdoor upscale meeting space. Hotel Victor is the perfect choice for any South Beach Miami leisure escape, event, or business destination. •Custom made furniture by Yabu Pushelberg•24 hour Concierge Service•On-site Spa•Year round access to 2nd floor Pool and lounge• 24 hours Business Centre• WiFi Access ... more   less 
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Also Known As:
Victor Hotel Miami Beach
Hyatt Miami Beach
Hotel Victor Miami

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