I booked a room some time ago, then I had to cancel. I went onto the website the weekend before our reservation, and tried to cancel. The cancellation part of the websight seemed to freezing when I hit the "cancel" button. I then sent an e-mail through the website with my reservation number to tell them I was cancelling. I got no response.
I meant to follow up with a phone call, but unfortunately, I was so busy, I forgot to call until after the reservation was supposed to have started. They of course said they never received my cancellation or e-mail and charged me the one night deposit.
Also, be careful when you reserve, online, they do charge one night deposit. The amount I was charged on my credit card was more than the amount stated in the e-mail.
- Official Description (provided by the hotel):
- Situated on tiny Belle Isle in Biscayne Bay, The Standard, Miami is an indoor and outdoor hydrotherapy playground that fosters stress-free socializing in a tropical, contemporary setting. With a minimalist design, the holistic hydrotherapy spa hotel provides a stylish yet intimate ambience just blocks from the glitz of South Beach's nightlife and celebrity crowd. Owned by hotelier Andre Balazs, the hotel, winner of Conde Nast Traveler's Readers' Favorite Spa Hotel award, features a one-acre garden with do-it-yourself hydrotherapy-based scrubs, plunges, open-air mud baths, and stunning amenities that include a 103° F Roman Waterfall Hot Tub, a 50° F Arctic Plunge, and a 12-foot Falling Water Column. The 12,500-square-foot spa boasts one of the largest hammams in North America, in addition to an exceptional treatment menu of bodywork, massage, facials, and complementary health alternatives. More than 40 fitness classes are available weekly (including eight types of yoga), and the hotel's restaurants offer healthful Mediterranean coastal cuisine and al fresco dining. The modest guest capacity (a mere 100 rooms) complements the hotel's communal setting. ... more less
- Reservation Options:
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- Also Known As:
- The Standard Miami Hotel Miami Beach
- Standard Miami Beach
- Standard Miami Hotel Beach
- Standard Hotel Miami Beach