Although I had read the reviews about the bait and switch, I decided to call the hotel directly to book a two night stay for my 5 year old daughter and I.
I made sure to call to confirm ahead of time that I'd have a 2 bed room (I don't think it's appropriate for my daughter to share a bed with her father). I was assured there were no problems with the reservation. The next day I make my way down.
First problem, the woman at the front desk was totally incompetent as she couldn't understand me and needed someone to help her. After over 15 minutes of waiting and her looking confused, I finally get my key. Naturally, the wrong room as it has only 1 bed. At first she tried to convince me the room would be fine for us, then she tried to tell me that I had not booked a double. Needless to say, I was not happy and voiced that openly. By the way, there were 3 other people with problems as well.
As 5 year olds tend to need, my daughter needed to go to the bathroom. So I asked her just to give me the old key back and I'd wait for the manager there. Another 10 minutes before I got a key, at least I did get the right room.
If they call this a double??? Do tiny and only 1 bed can see the tv. No clock and worst of all, there is a stale urine smell in the room.
Read the reviews and don't stay here, it may be cheap, and you get what you pay for, junk!
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- Also Known As:
- Ocean Spray Beach Miami
- Hotel Ocean Spray Beach