My wife and I booked 2 weeks at the European guesthouse. The location wasn't in a very good neighborhood. The Wi-fi was not connected in any way. We were booked two weeks before coming and the only thing I said was make sure the wi-fi was up and running.
Also there was no hot water turned on. When it did get turned on we had to call the next day to have a breaker replaced.
I talked to Carlos and explained why we would be leaving early. At first he wanted to give me a ticket for a free stay within 9 months. I declined. Then he wanted to charge me an increased rate that would have had me paying him more for leaving. I declined.
We came to the agreement that it was only fair that he refund what I paid for the remaining days.
2 weeks pass and nothing. I call him. He says he has handed it over to his "booking department" and doesn't provide me with their info when I asked.
I have confirmation emails from him agreeing to our terms.
I wrote him again today, but it is looking like it will have to go the legal route.
- Official Description (provided by the hotel):
- Discover South Beach’s premiere Bed and Breakfast.Since 1987, the European Guesthouse is the world destination for tourists, long before South Beach's rise to fame.Indulge yourself in any of the well appointed rooms as well as in the 2 sundecks and the hot Jacuzzi. Guests start the day enjoying an all you can eat breakfast buffet in the lush tropical garden and complimentary tea, coffee, fruits and pastries all day long ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire so you can book your European Guesthouse reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- European Guesthouse Hotel Miami Beach