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“"Brilliant Location but not the best for hospitality"” 3 of 5 stars
Review of Dorchester Hotel

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Dorchester Hotel
Ranked #125 of 205 Hotels in Miami Beach
London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“"Brilliant Location but not the best for hospitality"”
3 of 5 stars Reviewed September 20, 2013

On arrival, check-in was smooth and the staff at the front desk were somewhat friendly. Our room was very nice, that being very clean, comfortable and the decor was fresh. Therefore, I was very happy with our room (double suite). The only problem was the awful smell of sewage that lingered in our corridor (due to a leak on our floor and was only resolved by the next day).
Free Wi-Fi was handy and worked quite fast.
In the evenings, loud music is played outside which can be very loud and can last late into the night. Though this did not bother me, it could be an issue for some guests.
The location of the hotel was brilliant, as it is walking distance to the beach and next to Lincoln Road and Ocean drive (the place to find all the shops, bars and restaurants).
During my stay, I did come to find that not all of the staff were friendly, which is a shame as I would of liked to have given Dorchester Hotel 4/5 rather than the 3 stars.
Overall, I would not be returning? Most likely not, simply because I think ones holiday can be made extra special by outstanding hospitality offered by hotel staff but regrettably that was not the case on this instance.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Sonal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,178 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Bronx, New York
1 review
5 of 5 stars Reviewed August 22, 2013

I'm really glad I picked this hotel. Check in was pretty quick. Me and my friends originally purchased a standard room but got upgraded to a suite! the suite was nice and clean. pool area is nice. FREE happy hr from 7-8??!? poppin! The staff is very friendly and I loved the vibe. I would recommend this hotel to everyone!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Noelli S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Dorchester Hotel, responded to this review, August 29, 2013
Dear Valued Guest:

We are very pleased that you are happy about choosing
our hotel.

Although you booked a standard room, it was a pleasure
upgrading you to a suite: this we sometimes do when we
are not too full. We are also happy that you enjoyed our
virtually free happy hour. Our friendly staff, as you noted,
are dedicated to ensue that you have a great stay.

We want to thank you for recommending our hotel to other
travelers and hope to see you during you next visit to Miami
Beach.

Yours,
E, Hewitt, CHA
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bern, Switzerland
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 16, 2013 via mobile

Stayed there for 5 nights. The hotel's location is very good as it is only a few minutes from the beach. The pool area is ok too. The room was nice and clean, staff friendly and helpful at all times. I think next time I would bookt his hotel again.

Stayed September 2012, traveled as a couple
Helpful?
Thank Latchgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Dorchester Hotel, responded to this review, August 29, 2013
Dear Guest:

Thanks for taking the time to comment on your stay.

We are happy that you appreciate our great location
and good price. Thanks for also commenting about
our nice and clean rooms with our friendly staff.

Thanks again!

Yours,
E. Hewitt
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed August 13, 2013

From the minute we arrived at the Dorchester Hotel on South Beach (Miami) to the flawless check out five days later, everything was perfect. This hotel has an ideal location ... on Collins Avenue just two blocks from Lincoln Road with all its great shopping and dining. And Ocean Drive is just four blocks south and one block east from the Dorchester.

As soon as we pulled into the parking lot, we were greeted by Junior, the bellman. He unloaded the luggage in our car while we check-in at the front desk. We were welcomed and addressed by name. Check -in was flawless and a bellman we met a year ago recognized us and welcomed us back. The front desk team also let us know there were boxes waiting for us and the bellman would bring them to our suite. We had lots of luggage due to us travelling with two 21 year old females who were on a mission to find the hottest clubs on South Beach. Junior hauled everything to our fabulous two-bedroom suite with a smile on his face, despite the 93 degree temperatures. He then went to fetch the additional boxes of medical supplies we had shipped to the hotel.

Our suite was great, and recently renovated. We had a king bed in the master bedroom and two double beds in the second bedroom. The living room was spacious with hardwood floors. The kitchen had a full size refrigerator, dishwasher, microwave, toaster, two-burner stove, coffee maker, etc. We brought our own blender for pina coladas after the beach. All four of us had either a lap top, or tablet, but we still found plenty of free bandwidth to all get online at the same time. The only thing I missed was FOX News.

Although the hotel is not right on the beach, we simply had to walk one block down the street to the Hotel Marseilles, the sister property of the Dorchester, where we could access the beach. We picked up our beach towels from the pool attendant and proceeded to the Hotel Marseilles cabana out on the beach to get our complimentary lounge chairs (2) and umbrella.
At lunch time, we took a break from the sun and had lunch on the front patio at the Hotel Marseilles. Great food, great service, reasonable prices .. what more can you ask for.

What a great pair of hotels ... the Dorchester Suites and Hotel Marseilles. And the staff at both hotels is warm, friendly, well trained and eager to help. We look forward to returning to South Beach again in the near future. I look forward to staying with these folks again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank malund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Dorchester Hotel, responded to this review, August 29, 2013
Dear Loyal Guest:

Thank you very much for taking the time to comment
on your "perfect" stay.

Yes, we have some of the most friendly and dedicated
professional staff, in South Beach, who always go above
and beyond to ensure that all our guest have a great stay.

Thanks again for attesting that we do have a "great hotel".

We are sure we will see you again during you next stay in
Miami Beach.

Yours,
E. Hewitt
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 12, 2013

The Hotel is well located,I had a big problem with noise from other guests, witch wasn't resolved by the management,although they tried,had no successes.I couldn't sleep all night,unfortunately.
It was clean and spacious, and had a parking that you need to pay, but it's beside the Hotel.
I intend to return there and I hope there is no noise.

Room Tip: The roons with view of the garden are larger, and there is kitchen.
See more room tips
  • Stayed September 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ppolck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Dorchester Hotel, responded to this review, August 29, 2013
Dear Valued Guest:

Let me first of all thank you for taking the time
to let us know about your stay.

I would like to personally apologize for any inconvenience
you might had experienced while staying here. I would also
like to thank you for commenting about our clean and spacious
rooms.

Overall, you mentioned that you intend to visit us again, please
contact me personally when you are about to make your
reservation; I would like to do something extra special for you.
Here at the Dorchester, we cherish all our guest.

Thanks again!

Yours,
E. Hewitt
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 12, 2013

The Dorchester Hotel in Miami is situated one block from the beach and in the heart of the arty area of town. The hotel looks to have had a good clean up and we found everything to be as we wanted it. The staff are friendly and helpful and we were given free Wi-Fi as we were only staying for one night.
My only issueis that they charge $30 for parking which I do not agree with. Considering we had driven for overtwo hours, do not know the city, have no idea where to park, it left us with no option but to accept. In saying that would stay there again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ahmedq2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Dorchester Hotel, responded to this review, August 29, 2013
Dear Loyal Guest:

Thanks for giving us your feedback about your
stay.

We are very pleased that our hotel met your
expectations. Regarding your concerns about
parking in South Beach, virtually all hotels charge
for parking, and there is hardly anywhere to park
on the streets. The big difference with us is that
our charge for parking is one of the lowest in the
the entire South Beach.

We are very happy you said you would stay with
us again and are looking forward to WOW you
again.

Thanks again!
E. Hewitt
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 5, 2013

Great service and friendliness from the reception staff, loved the modern decor & feel of the room but everything tatty & tired, paint drips/marks on many surfaces so has the potential to be great but feel that owners aren't that bothered as the problems are long past when they should have been rectified. Main problem was with being asked on departing by Carlos, the porter or whatever title he owns, would we like to leave something for him (as in tips) as he wouldn't be there when we called to collect our bags prior to flying home. Happy to tip even tho we don't live by these rules in the UK but I won't tip when I am asked to in such a manner as all he did was take a key, inches from where he stood, secured our bags to the others by a security rope & gave us a card to collect! He said this to 2 families so obviously says this to all guests & spoils the gesture of tipping because of good service & not because it is expected of us. I tipped plenty during my 2 week east coast tour but think this gentleman is doing your hotel a dis-service by his behaviour & doesn't end up getting him any tips either does it?!

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EKHGM, Manager at Dorchester Hotel, responded to this review, August 29, 2013
Dear Valued Guest:

Thanks for taking the time to comment on your stay.

We are happy that you find our staff to be friendly.
With regards to your concerns about one of our bellman,
we will definitely look into the matter, and want to apologize
to you for any inconvenience.

Thanks again for you feedback.

Yours,
E. Hewitt
Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dorchester Hotel

Property: Dorchester Hotel
Address: 1850 Collins Ave, Miami Beach, FL 33139-7499
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #125 of 205 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Dorchester Hotel 3*
Number of rooms: 96
Official Description (provided by the hotel):
Located in a tranquil courtyard setting across from the beach; three blocks from the Historic District. ... more   less 
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Also Known As:
Dorchester Hotel Miami

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