Lausy service, dirty rooms and windows, everything is charged on your account whatever you can read on their website, the breakfast is poorly supplied, the coffee simply sucks, and the Dorchester charges you 6,99 for a dwindling breakfast plus gratuity, plus taxes plus "service" (no matter whatever poor it could be, their service will cost you 4 more bucks plus taxes)
The bathtub was clogged with something at our arrival so we demanded to be assigned another room. The night assistant, a very friendly woman immediately tried to comply our request, but we had to stay in the same room because the only vacant room had a tore curtain. Two days later the curtain remained the same, despite having rented that room, number 111 . The following day a plumber unclogged the bathtub. The hotel has 130 rooms, but only 30 parking places, therefore maybe you'll have to struggle to get a parking place PAYING 28 dollars plus tax a day. The parking places don't have shelters. The slowest elevador in Miami had a technical revision that had expired six months ago. The pool pictures don't reveal the lack of maintanance and cleanness it shows.
The beds noisy complain when you move and the rest of the furniture has long seen better days.
A positive statement to assert is the behavior of some of their employees, especially André, one of the assistants and also the hotel manager, who did his best to solve all the problems, and also gave us a free pass to the Marseiiles Hotel beach with two umbrellas and 4 chairs to make up for the clogged bathtube.
- Official Description (provided by the hotel):
- Located in a tranquil courtyard setting across from the beach; three blocks from the Historic District. ... more less
- Reservation Options:
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- Also Known As:
- Dorchester Hotel Miami