I have stayed in Dorchester several times and most of the times your room and service is a surprise: sometimes good, sometimes bad. If you really want more tranquility or cleanliness you're better off with the Suites, which has more consistent service, although there are some rooms with the A/C not working properly. As to the normal hotel rooms of Dorchester, well, it is a bag of surprises. However almost all the rooms are rather small and you can hear anything outside your room, even the elevator. The bathtubs' cleanliness is also inconsistent: some are not as thoroughly cleaned (hairs, soaps), while others are immaculate. Probably the worst room you could stay in is 222 with broken A/C cover, oxidized tub, mold on tiles and other unpleasant sights. Run away if you get it. The WiFi is average as well (some rooms don't get coverage at all).
The staff, again, surprises. Some people I recommend are Norma, Monica, Silvana, Laura, Marcia, Hernan and Juan for consistent and excellent service (front desk, bell/doorman assistant general manager and housekeeping). Definitely you can count on them.
As to the other traits of Dorchester, here's the rundown:
The spa doesn't exist anymore and it was never wow material with its extravagant prices. The pool was sometimes dirty because of the next door construction, although I believe it is finished now. The gym is small (don't believe the pictures) with okay machines. I like it because no one ever goes in it: see how invisible it is?
Breakfast and food is okay; the same low hotel quality taste and high prices, although the omelets are great and made with fresh eggs. Other egg dishes: please request fresh eggs. One day I saw that some eggs were actually powder eggs. Horrible taste. Last I went for breakfast terrible service. The lady had a sour attitude. If I am waking up and paying $15+ for a breakfast dish (wanted fresh eggs, not powder) I at least want a more friendly service. The lady only became more serviceable when she saw I was going to lose my patience with her.
Bar - meh. High prices. You are better off eating or drinking at other Miami Beach bars, clubs or restaurants with the same prices.
Location - excellent. You have everything at walking's distance.
Security - If you are in the suites, don't leave your clothes hanging from balcony. They fall, mix themselves in other rooms and you might never see it again. Otherwise, generally it is safe. Why only generally? It's not the staff the problem, but there is no security for outside or inside. Someone may come in (and they have). So follow the advice to leave your doors locked. If the staff is cleaning and you want to come in, don't think it is rude if they come out, close the door and let you open the door. It's the hotel's weakness. At least the staff is using precaution. Still, the hotel is generally safe.
Summary: Dorchester is in all an average hotel due to to its inconsistent cleaning, service, staff and pretty much everything (rooms, WiFi, etc.), with its best asset the location and few great people. Room value, because of the former, may be great or bad, but generally an okay bargain.
- Official Description (provided by the hotel):
- Located in a tranquil courtyard setting across from the beach; three blocks from the Historic District. ... more less
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- Also Known As:
- Dorchester Hotel Miami