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“Sunshine in the sunshine state after a few clouds” 4 of 5 bubbles
Review of Loews Miami Beach Hotel

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Loews Miami Beach Hotel
Ranked #63 of 206 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersSilver level
Chigwell, United Kingdom
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Sunshine in the sunshine state after a few clouds”
4 of 5 bubbles Reviewed July 11, 2014

We arrived at the hotel to be greeted by a lovely lady at reception.
We had booked the King Premium Suite and as the bell man opened the double doors to our suite, we were greeted with the terrace furniture all turned upside in our living room....dining table, chairs upside down, side tables on the living room sofa, the bell man was as shocked as we were. The living room had no space to move.
This was very quickly and professionally resolved by the banqueting and duty managers who couldn't apologise enough.

The duty manager, Bryan immediately offered us a credit on our account as a way to apologise. We thanked him and since then we have been having a great time.

Today we hired a private cabana in the SOAK section of the hotel. Service and quality is top notch.
As I type, the cabana hostess Amber is always around ready and only too willing to help.

Beautiful hotel with beautiful people and a great example of what service is all about...glitches happen but it's how they are resolved that is remembered and thank you Bryan.

Highly recommend the hotel.

Breakfast here at Preston's is top notch, $30 for buffet breakfast or choose from the a la carte dishes such as lobster omelette or spicy chicken with waffles (only in USA)

Room Tip: Side sea facing recommended
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank ritu k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 14, 2014
Dear ritu k,

Thank you for taking the time to review us. We are happy to hear that reception afforded you a kind welcome. We are sorry to hear about the initial confusion but are glad we could quickly resolve it. Sounds like after that you had a fabulous stay with us! We are also thrilled that Amber, of our Soak Staff, was helpful in ensuring you had a great time at the pool. Thank you again for the kind review and we look forward to welcoming you back in the future. Happy Monday!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,769 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (846)
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English first
New Jersey
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed July 9, 2014

The front desk staff had great attention to detail. As a YouFirst member, the front desk clerk made sure I was aware of all the amenities available to me, and even made sure that the VIP manager came out to greet me and introduce himself. This was a nice touch, I thought. I relaxed at the pool bar. It was really active space, but the Nautilus bar is nicely situated from it all, if you prefer to hang out by a pool bar and not be around a large crowd. Bartenders are very accommodating and friendly. I really appreciated that they reminded everyone that the service gratuity charge was already included in the bill. My room was really nice. I read some reviews on here, which I am skeptical about regarding the rooms. Mine was well appointed and on the 14th floor -- in the rotunda of the hotel, which I thought was very cool. I had no problem with room service, which was done in a timely manner every day - including turn down service. I stay at a lot of Loews properties, and I really enjoyed this one. It is centrally located in the Miami Beach area, and you can walk to Lincoln Road and other restaurants on Ocean Drive within minutes. It’s a beautiful hotel. If you are looking to have a fun time in Miami and stay at a classy hotel with great service, then give Loews a try. I stayed during the 4th of July holiday, so prices were 259+ a night, which after my research, I found was actually not a bad deal compared to similar hotels, of similar quality, in the area, but probably would not have provided the same kind of service. It is a busy and happening hotel, but if you are coming to Miami, you probably are not coming to hibernate, although, if you prefer, the rooms seems quite sound proof to me, so that may work out of you. Also, I did notice that there were a lot of families staying during my stay. It is a fun hip hotel, but seems family friendly, as well. If and when I return to Miami, this experience has definitely made me want to return to the Loews Miami -- especially as a YouFirst member, this Loews' property demonstrates their appreciation to loyal guests.

  • Stayed July 2014, traveled solo
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Elvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 11, 2014
Dear LocoOnTheGo,

We are happy to have welcomed you back and to have you reviewing your recent stay with us. We are happy Philip, our VIP manager, came to give you a warm welcome. By the looks of it you had a great stay with us this 4th of July Holiday weekend. We are also thrilled that you were able to enjoy our Nautilus Bar. Thank you again for taking the time to review us and we look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 9, 2014

This is one beautiful well maintained Hotel!
Everything about this place is nothing but perfect,The rooms are spotless with nice furnishings and updated bathrooms! The pool is breathtaking ! Service is top notch.
Look no further and book this one you will be happy!

Room Tip: We love the St. Mortiz building but you can't go wrong with any room type !
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank RHGNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 11, 2014
Dear RHGNC,

‘Nothing but perfect’ ‘breathtaking pool’ and ‘top-notch service’ – Your generous words keep ringing in our ears! Thank you for the kind words and for taking the time to review us. We hope to welcome you back with us in the near future.
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Miami Beach
1 review
5 of 5 bubbles Reviewed July 9, 2014

Excellent hotel directly on South Beach. Cozy restaurants in Espanola Way within walking distance. Nice pool area with activities for kids. Great service. Great food and service at Lure restaurant. The hotel feels very safe.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Anne-lise I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 10, 2014
Dear Anne-lise I,

Thank you for taking the time to review us. We’re happy to hear you made it around the South Beach area. We’re even happier to hear that you enjoyed our Lure Seafood Restaurant. We hope to welcome you back with us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 9, 2014

Over the past 10 years have stayed here at least once a year. Have come alone. . with friends. . .with family and as a romantic vacation with sweetheart. . .it is always the perfect place to relax; vacations should be comfortable, easy & fun. Have spent entire time on resort property and other times gone all over South Beach . . either type of experience works at the Loews. . . Facilities are great, service from every staff member from room service. . to front desk to beach service to cleaning services is always warm & accommodating. Classy but never pretentious. . .professional but with total sincerity. . .best way to know if a place truly cares that you are receiving the best they have to offer. . if something should go amiss. . do they address it and make it all better. . .I have seen this happen once or twice at the Loews. . .always handled perfectly and to the clients satisfaction. . .Loews is classy in every way!

Room Tip: Balcony. . .either city view or ocean view. . .makes stay even better
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Valli B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 10, 2014
Dear Valli B,

Thank you for taking the time to review us. Such a loyal guest. We are glad to hear that this recent stay was as perfect as the other ones. We are happy to hear that our staff, from room service to beach service, was helpful, amicable and accommodating.

We hope that you have taken advantage of our complimentary YouFirst membership program which rewards guests for their loyalty to the hotel. If you haven't signed up as of yet, be sure to do so that way you can receive benefits since you return so often. Thank you for your review and we look forward to hosting you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
1 review
5 of 5 bubbles Reviewed July 8, 2014

It doesn't get any better than The Loews! We don't and won't stay anywhere else.
The Location is Perfect!
The Service from staff is Remarkable!!
We start planning our next trip before leaving the property.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank anrsharpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 10, 2014
Dear anrsharpe,

You just made us so happy! Thank you for the kind words and for taking the time to review us. We are thrilled to hear that our staff was remarkable, the location was perfect and that you won’t stay anywhere else but the Loews Miami Beach Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 8, 2014

Beautiful hotel with terrific service. Booked room through an online consolidator and assumed we'd get the crappiest location/room but happily surprised that they put us in a high floor too with balcony and partial ocean view Lovely amenities I the too and free wifi was a plus. Attentive staff everywhere. Activities for kids we plentiful if not always super inventive The location is good but the immediate area can feel a bit seedy which meant we spent more time on property and ate more on property which would have been fine if not for the mandatory 20% service charge added on to each bill - including a buffet breakfast and a walk up concession by the pool which add no servers to speak of. Clearly this is a way the hotel adds hidden fees and it left a very bad taste in my mouth

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, July 10, 2014
Dear David M,

Thank you for taking the time to review us. We are happy to hear that you liked your room and the amenities that came with it. We are also thrilled to hear that your children enjoyed our SoBe Kids Club. We do apologize if you felt that the 20% mandatory service charge was unnecessary but it is a standard on South Beach. Overall it sounds like you had a good time with us! We do hope to see you back with us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Miami Beach Hotel

Property: Loews Miami Beach Hotel
Address: 1601 Collins Ave, Miami Beach, FL 33139-3112
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Miami Beach
#20 Family Hotel in Miami Beach
#25 Romantic Hotel in Miami Beach
#27 Spa Hotel in Miami Beach
#41 Luxury Hotel in Miami Beach
#52 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Loews Miami Beach Hotel 4.5*
Number of rooms: 790
Official Description (provided by the hotel):
The moment you arrive, you are inspired and delighted by everything you see ... From tranquil walls of water and ocean views around every corner to vibrant, modern and supremely comfortable accommodations. With the best location on the beach, the most attentive, genuine staff, and striking design inside and out, you'll truly appreciate every moment at Loews Miami Beach Hotel. Time and time again. Loews Miami Beach Hotel is the premier Miami Beach luxury hotel experience, located in the heart of South Beach, directly on the Atlantic Ocean. Our hotel showcases a palm tree-lined promenade, sparkling oceanfront pool flanked by our luxurious, St. Tropez-inspired cabana deck SOAK. The cabana deck is comprised of eight state-of-the-art poolside cabanas featuring private rooftop terraces and plush, luxury daybeds for day or weekly rentals. ... more   less 
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Also Known As:
Loews Hotel South Beach
Loews South Beach
Miami Beach Loews

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