We arrived at the hotel to be greeted by a lovely lady at reception.
We had booked the King Premium Suite and as the bell man opened the double doors to our suite, we were greeted with the terrace furniture all turned upside in our living room....dining table, chairs upside down, side tables on the living room sofa, the bell man was as shocked as we were. The living room had no space to move.
This was very quickly and professionally resolved by the banqueting and duty managers who couldn't apologise enough.
The duty manager, Bryan immediately offered us a credit on our account as a way to apologise. We thanked him and since then we have been having a great time.
Today we hired a private cabana in the SOAK section of the hotel. Service and quality is top notch.
As I type, the cabana hostess Amber is always around ready and only too willing to help.
Beautiful hotel with beautiful people and a great example of what service is all about...glitches happen but it's how they are resolved that is remembered and thank you Bryan.
Highly recommend the hotel.
Breakfast here at Preston's is top notch, $30 for buffet breakfast or choose from the a la carte dishes such as lobster omelette or spicy chicken with waffles (only in USA)
- Official Description (provided by the hotel):
- The moment you arrive, you are inspired and delighted by everything you see ... From tranquil walls of water and ocean views around every corner to vibrant, modern and supremely comfortable accommodations. With the best location on the beach, the most attentive, genuine staff, and striking design inside and out, you'll truly appreciate every moment at Loews Miami Beach Hotel. Time and time again. Loews Miami Beach Hotel is the premier Miami Beach luxury hotel experience, located in the heart of South Beach, directly on the Atlantic Ocean. Our hotel showcases a palm tree-lined promenade, sparkling oceanfront pool flanked by our luxurious, St. Tropez-inspired cabana deck SOAK. The cabana deck is comprised of eight state-of-the-art poolside cabanas featuring private rooftop terraces and plush, luxury daybeds for day or weekly rentals. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Sabre Hospitality Solutions, Expedia, Booking.com, Orbitz, Hotels.com, Cheap Tickets and Jetsetter so you can book your Loews Miami Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Loews Hotel South Beach
- Loews South Beach
- Miami Beach Loews