As we pulled into the hotel the valet was very friendly and welcoming. Many men came and opened all of the doors for us and were very polite. Our first impressions of the hotel were very good but they almost immediately changed. The woman at the front desk misspelled our name in the system and told us our reservation had been cancelled. When we requested to speak to another employee as she was not being helpful she told us that we would have to go to the back of the long line. When we refused another employee came to our assistance and resolved the issue. We had 2 rooms, one for the kids and one for the parents. Both rooms were very nice with nice beach views and the proper beds that were requested. When we went to the beach and asked for chairs we were told the charge was 13 per chair. Considering we're paying 450 per room per night this charge was unacceptable. We declined and sat near the pool. After an annoying first day at the hotel I went upstairs to do some work on my laptop only to find that there was a 15 fee for low bandwidth wifi. These charges are absolutely unacceptable for a hotel this pricey. My family and I travel a lot and stay at mostly high end hotels. I have never encountered this many ridiculous charges. I do not recommend staying at this hotel and we will not be returning.
- Official Description (provided by the hotel):
- Located in the heart of South Beach’s vibrant Art Deco District, the renowned Loews Miami Beach Hotel recently completed a spectacular $50 million renovation, resulting in a vibrant new lobby experience; 790 transformed luxury guestrooms; an enhanced, oceanfront pool deck with direct beach access; SOAK Cabanas & Daybeds with new adult-only cabanas; enhancements to exhale South Beach spa and more. Four new restaurants and lounges include Preston’s Market, Miami Joe Coffee Co., Bar Collins and Nautilus, in addition to the award-wining Lure Fishbar - all offering an authentic taste of the destination via Flavor Miami. A curated food and beverage journey, Flavor Miami brings together Miami’s culinary greats, integrating their offerings throughout the on-property experience. Whether in-room, poolside or dining al fresco, guests can sip and bite their way through the city’s unique neighborhoods and culture. An inspired canvas for meetings and events, Loews Miami Beach Hotel has 65,000 square feet of beautifully redesigned function space, accommodating groups of 10 to 2,700 guests. Additional amenities include a fitness center; premium shopping at Splash and Splish retail boutiques; and a new state-of-the-art Kids Club offering areas for crafts, video games and outdoor adventures, to ensure a memorable family getaway. ... more less
- Reservation Options:
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- Also Known As:
- Loews Hotel South Beach
- Loews South Beach
- Miami Beach Loews