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Reviewed May 17, 2013

Just spent 10 nights at the fabulous Loews Hotel in South Beach. It's in an excellent location - close to Ocean Drive, Espanola Way and Lincoln Road. The facilities in the hotel are first class and the staff are very customer focused. The room had a balcony with a sea view - and what a view it was! Miami beach is spotless and the sea is quite shallow for a good way.

Only one criticism is the drinks and food are quite expensive, although the food is delicious.

Would recommend.

  • Stayed: May 2013, traveled as a couple
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Thank Lainey50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this reviewResponded May 30, 2013

Dear Lainey50,

Your feedback and loyalty to our hotel (staying 10 nights) is much appreciated, as are the kind words about our staff. We are thrilled that you had a wonderful time at our hotel and hope to see you again soon. As for the comments about the prices of the food, we pride ourselves on being competitive with other hotels and restaurants of our caliber in and around Miami Beach, however I will be sure to pass on your feedback to the appropriate departments and see how we can provide more bang for your buck next time.Thank you again, we look forward to seeing you again soon.

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Reviewed May 17, 2013

Loews has a great location right in the middle of Miami Beach with easy access to many of the top clubs and restaurants. Service was spot on from the front desk suggestions to pool service. It is more expensive and my room was looking over a roof but I stayed in the new tower and the room was a good size, new finishes and very comfortable. I enjoyed the path along the back near beach for a long run.

  • Stayed: May 2013, traveled on business
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Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this reviewResponded May 30, 2013

Dear Michael H,

We appreciate your feedback. You mentioned our hotel is a hot spot on South beach because of the close proximity (walking distance) to all things "Miami". Our local flair and energetic staff bring the spirit of Miami into each guest experience and they truly work to ensure your stay is comfortable and enjoyable. While we are sorry to hear that the room was overlooking the roof, we are happy to hear that you found the room size comfortable, clean and modern and hope there will be more visits to come. Mention to the front desk upon arrival that you had a roof view room last time you visited and we will be sure to give you a better view next time! Thank you again for your feedback.

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Reviewed May 15, 2013

A large group of us (9 girls!) just returned from a fun-filled bachelorette party and our home base was the fabulous Loews hotel in South beach. We were treated with first-class service, as the staff was attentive and assisted with our requests in a very timely and friendly manner. The staff at the front desk was very cooperative in helping us with a room that was having difficulty with the air conditioning; they adjusted the final bill to account for this. I want to recognize one of the staff members, Billy, who went above and beyond to take care of our group. He was a jack-of-all-trades who could do it all!! Whether you needed assistance with something in the room, extra towels or robes, a fabulous cabana, or even a pair of scissors for scrapbooking, he was ready to assist in whichever way he could. We thank you, Billy! The hotel itself was lovely and very well taken care of – we will certainly consider the Loews hotel as a first choice on our next trip back to Miami. You can’t beat the location of the service!

Room Tip: "Ocean-front" rooms are limited (most are partial ocean view), so make sure to specify your request upon booking!
  • Stayed: May 2013, traveled with friends
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Thank Gatorgirl1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this reviewResponded May 30, 2013

Dear Gatorgirl1234,

We are so thrilled that you and your grilfriends had a fantastic experience at our hotel. Your feedback and kind words are what keep us forward focused towards seeking perfection. We want all guests to enjoy their time, feel welcome throughout their stay, and simply relax and enjoy all that Loews and South Beach have to offer. We are so pleased to hear that Billy assisted your group and made the experience that much better. We will be sure to inform his supervisor of this and send your kind word to him as well. Again we thank you for sharing your experience with us, and will be sure to pass on the positive feedback to all related departments. We look forward to welcoming you and your friends back again soon. In fact, join us next year for our annual Girlfriends' Getaway Weekend event at the end of April, beginning of May. You will love it!

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Reviewed May 15, 2013

This is a decent hotel, but contrary to what it says on their website is not a luxury hotel. The only thing that would match this description is the staff (attentive and nice).

Here are the problems:
- Rooms: more like an average Hilton (small, no separate shower, shower curtains, ugly entrance area, old-school colors, old/small TV, small bathroom)
- Facilities: restaurant looks like 30 years old, restrooms in lobby were dirtier than airport restrooms, pool area is cramped with chairs and not particularly nice
- Service: no turn-down service, they advertise kids-friendliness but all you get is a color-book at check-in
- Extra charges: $17 for internet, $40 for parking, $10 for fitness center, extra charge for beach. If you have breakfast for two and come by car, expect to pay an additional $150 per day with all the charges and tips (20% automatically added)

Overall, price/value is bad. If you want SoBe location, go to a boutique hotel or spend some money on the Setai. Otherwise, stay downtown at the Mandarin Oriental or Four Seasons and use the money you save for a taxi if you want to go to SoBe. Would deginitely not pay more then $200 for the Loews.

  • Stayed: May 2013, traveled with family
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Thank Dave188113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this reviewResponded May 31, 2013

Dear Dave188113,

On behalf of all the staff here at Loews Miami we want to thank you for staying with us and we are honored that you chose to spend your vacation with us. Thank you for taking the time to share your experience. It is unfortunate that you found the hotel to be less than luxury and not matching up to the descriptions. We pride ourselves on having more than just an exceptional staff, which you mentioned. At Loews we work to truly go above and beyond to create a warm, welcoming, and satisfying experience, so we apologize that you feel your stay was any less than this. Your comments will be shared with our team in an effort to be more efficient.

In regards to the extra charges you mentioned, our hotel does not charge a resort fee like many other hotels in and around Miami Beach. We like to provide our guests with options so they are not charged for additional amenities they are not planning to use. We pride ourselves on providing competitive rates and various options instead of assuming all guests want the same thing out of their stay. Personalization is key at Loews Miami Beach.

We thank you again for your candid review and if we can do anything for you please know that our Guest Relations team is always available by e-mail at miamicustomerservice@loewshotels.com, or via phone at 305-604-1601.

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Reviewed May 14, 2013

We stayed two places in Miami on the beach front and Loews was one of them. I have so much good to say about this place. We got a great price from Loew's webpage so we ended up in a king suite of the 18 floor with a view over the beach and Miami. We received chocolates and fresh fruit ( we absolutely love this sort of welcoming). I do not know if this is for all guest though.

The bed is comfortable and the room very clean. The gym is decent ( you pay 10 dollars) and there is a few running machines and enough to get a proper workout. Pool is really nice and beautiful. Front desk staff very accomodating.

Go here for a good night. And remember to check out their webpage for upgrade offers. We got this upgrade for less than 30 dollars and it should have been at least 180 dollars according to the person at the front desk.

  • Stayed: May 2013, traveled as a couple
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Thank Norden12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this reviewResponded May 30, 2013

Dear Norden12,

We thank you for joining us recently and appreciate you taking the time to share your experience with us. Your feedback is valuable to us and we couldn't be happier that you found everything from our pricing, staff, hotel amenities, grounds and service to be exceptional. Our guests are our number one priority, and we hope that your great experience will bring you back again. We are thrilled to hear that you were able to experience an upgraded room and the luxury it entails, while saving on the price. We pride ourselves on offering more for less. Thank you again for your review.

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