I've stayed at this hostel before back in 2011 and it was a smooth and enjoyable experience. I wish I could say the same this year. I bought 11 friends with me after telling them it was good and friendly place to be about. The staff were extremely rude. I arrived late at the hostel one evening after travelling and didn't know which bed I was meant to be in, so I just got in any in the room until I could find out in the morning. At 3.30am a lady walked in with the receptionist from down stairs yelling very loudly at me saying I was in the wrong bed, but instead of being like oh I'm sorry miss you are in the wrong bed, he thought it was appropriate to call me by my second name several times, I do believe I'm not in the army and would have responded if he called me by my first name. He then proceeded to say if you don't get out of bed you're coming to pay the $10 fee again shouting at me like a child when infant I'm 23. I thought this was shocking customer service skills, I was totally appalled by this incident. I will never stay here again and wont recommend this hostel to anyone. If you maybecommunicate with each other before you end your shifts you may understand situations before you come barging in at 3am in the morning. I will stay else where in the near future. Absolutely awful
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- Also Known As:
- Jazz On South Beach Hotel Miami Beach