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“Better than expected”

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Clinton Hotel South Beach
Ranked #153 of 208 Hotels in Miami Beach
1 review
“Better than expected”
Reviewed October 17, 2012 via mobile

Really clean and nice small hotel, my family and i had a great time and we were really impressed by the nice staff of the hotel and also the location of it.

I will definately stay again and tell my friends about.

Hotel pros:
Very clean
Friendly and helpful staff
Free airport shuttlle
Nice restaurant
Great prices

Hotel cons:
Small elevator
Small pool

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank malegria23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltase, Manager at Clinton Hotel South Beach, responded to this review, October 23, 2012
Dear Malegria, I am glad to hear that you enjoyed your stay at the Clinton Hotel. The staff at the Clinton is dedicated to make sure that every single guest receive special attention. We always value our repeated Guests please reach out to me next time you come to South Beach and i will make sure that you have even a better experience. Best Regards
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Helsinki, Finland
Level Contributor
67 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 15, 2012

Location for Miami Beach is great I suppose, but ... There just was something missing. Vallet parking worked great, hotels own staff not so much. They wanted to be great but may little less wanting and little more doing would be good?

Breakfast so nearly a joke, go rather somewhere else and have good breakfast.

For their price, staying is ok, rooms are small and if there is any problem (like light that don´t work) they wont fix them.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mehilainen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltase, Manager at Clinton Hotel South Beach, responded to this review, October 16, 2012
Dear Guest, We do feel sorry that we could't exceed your expectations. We did share your comments with maintenance and front desk staff but i would like to know more details about your stay. I did send you a personal email to discuss your stay and have more information such as room number or name. We do take the reviews very seriously the good and the bad ones because our goal is to achieve guest satisfaction and make sure than every single guest receive attention.
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 8, 2012

This hotel was just amazing. I didn't think such an affordable hotel could be so pretty and clean. Room service was always on time. The rooms and bathroom were spacious. This was my first time in Miami so I was afraid I wouldn't know my way around. But staying here all you have to do is walk outside, and all the good clubs/bars are all walking distance. Also walking distance from Miami beach to jetski, etc and SouthBeach was only a 5 minute walk. Also Ocean Drive is right around the corner. My favorite part was walking out of the hotel and seeing The Kardashians store, Dash right next door. AND I also saw Kim and Khloe Kardashian at the store. So if you love the kardashians this is the best place to stay!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Divjot S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltase, Manager at Clinton Hotel South Beach, responded to this review, October 10, 2012
Dear Guest , Thank you for staying with us. We do appreciate your positive feedback and we are happy to hear that you did enjoy your stay with us. From now on consider us home away from home. Thanks again looking forward to see you during your future trips in South Beach. Best Regards
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Kokomo, Indiana, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 8, 2012

The rating of the hotel is 4 star so I expect to stay in very nice hotel. The pictures was so nice but it is just the pictures, not the actual hotel. I would rate this hotel as 2 star. I suspect that they painted the walls themselves because the line between celing and walls arent straight. Professionalism is also an issue in the hotel. My husband and i are already laying down to rest from a long travel, after 2 hour we checked,somebody knocked on the door and told us that she wants to the candies and chocolates on the table and refrigerator to make sure everything is in there. Weird.....Plus it is noisy also.

Room Tip: Choose a good name brand if you want to stay in a nice hotel because sometimes rating is very deceiv...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bestdealtickets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltase, Manager at Clinton Hotel South Beach, responded to this review, October 9, 2012
Dear Guest, Thank you for your feedback on your recent visit to Clinton hotel in South Beach. We feel sorry that we were not able to exceed your expectations. We did share all your comments with the mini bar attendant based on your review. We take reviews very seriously the good and the bad ones because is the only way to understand customer needs. The Clinton hotel rating is 3.5 stars based on the amenities we do offer such us, round trip shuttle, internet Netflix TVs, personalized concierge, individual Wi-Fi in each room, Spa room’s, shops, restaurant, and meeting space, mini bar. We do work very hard to exceed guest expectations but sometimes is very difficult to make everyone happy. We made several changes this week and we did upgrade all our suites, I would like to invite you to experience the changes. Best Regards
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Travelers are raving about these Miami Beach hotels

Erdington
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 8, 2012

I love Miami and decided to include a cruise for my recent birthday. My first and usual choice of hotel was not available for the dates I needed, so I stayed at this hotel as a stop gap before taking my cruise. There was some confusion initally about charges and it was clear there was bad communication from the agents booking my holiday. But the receptionist needed a lesson in customer services, and I bought this to the attention of her supervisor. However, having said that, Michelle sorted this in a positive manner and alleviatted my thoughts to cancel my bookings, she arranged some complimentary reimbrsement within the hotel services. My room was 314 and met my needs in not being used before by pet owners as I have a pet hair allergy. But then no windows would open as they were nailed shut, it does not matter that the air conditioning worked, for a asthmatic person that can be too dry over polonged periods, and when it was off it still hummed for 30mins. Its only a pity the bed was not more comfortable, they definetly need to upgrade the base and mattresses. The mini bar fridge ice cabinet has no door so its just a block of ice in an old firdge. I also think the outdoor pool and lounge area needs updating and renovating. Those ripped parasols over the tables are so unattractive and I have never been bitten by so many mosiquitios in all my 4 visits to Miami and other carribean islands. Happy hour was a joke as its Vodka or Gin, thats it.......! Fortunately I know my way around Miami so spent as little time as possible in this hotel, but would have loved to soak up the sun by the pool, hang on what pool??? Overall I will be back in Miami again in 6 months but would not ever be coming to The Clinton Hotel, by the way where is the Spa??
All roads lead back to The Hotel out on Collins Avenue of SoBe, I just need to book earlier. anyway the Cruise made up for this and thats another review...

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TouristyErdington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltase, Manager at Clinton Hotel South Beach, responded to this review, October 10, 2012
Dear Guest, Thank you for your feedback on your recent visit to Clinton hotel in South Beach. We regret that we were not able to exceed your expectations. In response to the comments we do have balcony rooms more than 30 for guests who like open spaces. Our windows are hurricane proof which is a requirement by Florida law for hotels and resorts. We did upgrade the pool area with new lounge chairs and furniture. The free drinks are complimentary from the hotel which consist vodka or gin mixed with fountain drinks unfortunately the bartenders can’t give them separately. We do have this deal for 5 years and receive lot of compliments from our repeated customer, we do apologize that it became an issue in your case. We just upgrade our suites and the balcony rooms I would like to invite you to experience the changes. Please feel free to contact me next time you plan to travel in South Beach I would like to tour you around showing the changes and the new amenities coming
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New Haven, Missouri
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 4, 2012

From the get go it was difficult to like. Staff at the front desk did not welcome me and my wife to the Clinton. The staff in the lobby didnt even say hello. We received to Complimentary cocktail tickets for the bar, so after being there at the hotel for about 1 hour I went to the bar. I asked the bartender what time is your happy hour? He replied 6 pm (may have been 5pm I dont remember just now). So I went back to my room to be with my wife and 45 mins later I returned to the bar for happy hour. The bar was completly empty except for myself. I told the bartender I would like to use my free drink ticket. He then looked at his watch and hesitated for about 5 seconds, the time was 5:58pm and he seemed very pissed that I was 2 or 3 mins early even though I was the only customer! I then ask him for any kind of beer he had, he replied I could not get a free beer it was only for cocktails, so I said ok then I will have a rum and coke he again replied with an attitude I cant have a rum and coke it was only for Gin or Vodka. So then I said what kind of flavored Vodka do you have? I would like to try some. He then said it was only for straight Vodka or Straight Gin! What a jerk he was, not helpful or polite in any way shape or form. After about 10 mins when I was drinking my straight vodka 2 pretty girls came into the bar. He then was so polite, funny and tried to hit on them both. They had the tickets also and he let them have mixed drinks other than Gin and Vodka! What a Jerk! In our room it was very dark as the walls were painted purple. So I went to open the blinds, what did I see? 20 in from of our window was a concrete wall!! Nice view huh? And in the morning we woke up to all kinds of noise for about 5 mins really loud outside our window. I looked out and under our window was a dumpster and the garbage truck was picking it up and banging it down on the ground to get the garbage out! When It was time for us to leave, I told the desk employee we were leaving and gave her our room keys, we brought all our luggage out 5 bags and 2 trips past the front desk and waited on the street curb for the valet to bring our car. We waited 25-35 mins on the curb and NO CAR! I went back inside and asked the girl where was our car? She replied did you tell the Valet to get it? I replied What Valet? There is no Valet outside to be seen! She said she would take care of it.....20 mins later my car arrives and the valet was trying to explain something to me in Spanish which I didnt understand. I read, speak and write english. We will never be going back there. No Way!

Room Tip: open your window blinds and make sure you dont have a concrete wall in front of it with a garbage du...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trofast1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltase, Manager at Clinton Hotel South Beach, responded to this review, October 5, 2012
Dear Guest ,Thank you for your feedback on your recent visit to Clinton hotel in South Beach. We feel sorry that we were not able to exceed your expectations . We did replace the staff based in 2 TripAdvisor reviews and we would like to invite you again to experience the changes.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2012

Stayed at the clinton this weekend and i was so impressed that i decided to write this review.

All i can say is that theres no better value in south beach than this hotel, i got off my cruise friday morning, got to this hotel just price shopping and from the start i was treated like royalty from the concierge delfi showing me the room to my check in time where michelle gave me a great deal to stay until sunday morning and they even provided free transportation for me and other guest back to the airport.

I cant stress enough how wonderful my experience at the clinton was and i will recommend this great small hotel to everybody looking to spend a great time in south beach.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stacylove16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltase, Manager at Clinton Hotel South Beach, responded to this review, October 2, 2012
Dear Stacy , Thank you for your wonderful review , the staff at the Clinton is very happy to hear that you enjoyed your vacation at the Clinton hotel. We do work everyday to improve the quality of the hotel and the service. Recently we did upgrade all the suites in the second floor and the pool area.
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Additional Information about Clinton Hotel South Beach

Property: Clinton Hotel South Beach
Address: 825 Washington Ave, Miami Beach, FL 33139-5802 (Formerly The New Clinton Hotel & Spa Miami)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#104 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Clinton Hotel South Beach 3.5*
Number of rooms: 88
Official Description (provided by the hotel):
Plan your escape to one of the world's most extraordinary destinations. Set right in the middle of Miami's legendary South Beach, mere moments from an abundance of top-flight shopping, attractions, and entertainment, Clinton Hotel South Beach welcomes you with a seamless blend of hip refinement and warm, gracious service - all for terrific value. Whether you're kicking back in your tasteful room or suite, lounging in one of the cabanas by our private pool, or hosting a relaxed gathering in our modern on-site event venue, you'll find yourself captivated by our hotel's laid-back appeal and comfortable charm. And our prime Washington Avenuelocation encourages discovery - from the galleries and boutiques that line the nearby streets to the one-of-a-kind nightlife that simply cannot be missed. Let Clinton Hotel South Beach make your Miami visit truly special. Join us today. ... more   less 
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Also Known As:
The New Clinton Hotel And Spa Miami
Clinton Hotel Miami Beach

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