They don't offer what they promise on their website. We were 4 friends, we did not get the room we booked. The costumer service was very bad, they charged things on the bill that we did not use from the room bar. There is no compliment tea/coffee in the room, you have to pay for that too.
They give one card for the beach when you have four people staying in a room, do other two are expected to pay every day. Same with breakfast two per room when you have four people staying in the room.
The breakfast they include is a joke, it's a tiny portion, not even enough for a kid, it's actually insulting. The restaurant, orange blossom, bad service, little portions, expensive. The drinks we ordered, the glasses had a layer of dirt/ dust at the bottom, of the the waiters dropped silverware on the floor, he just picked them up and gave it to people, no washing them , nothing.
We did talk to the general manager, he did try to fix a few things but not to our satisfaction.
In all, not a great experience, will not go back again ever.
- Official Description (provided by the hotel):
- Boulan South Beach is ideally situated in the heart of the Collins Park neighborhood, the cultural and social epicenter of Miami Beach. The Collins Park neighborhood features the best dining, nightlife and the arts that Miami Beach has to offer. Within walking distance of Boulan South Beach are the hottest restaurant and bars, most fashionable shopping, and celebrated cultural establishments in Miami. All this, set amidst the gleaming backdrop of sandy beaches and the shimmering waters of the Atlantic Ocean. ... more less
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