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“Great Hotel!”
Review of Boulan South Beach

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Boulan South Beach
Ranked #130 of 210 Hotels in Miami Beach
Reviewed October 15, 2013

I stayed here from Oct 10-14 with 3 friends. The room was spacious, the décor was very trendy, and the kitchen/dining area was large and very modern. I especially liked having a full bathroom AND a powder room. The rooftop pool was clean and surrounded by plenty of lounge chairs and beds. Bonus: Walgreens + tons of restaurants within walking distance. Improvements: better lighting in the bathroom around the mirrors, housekeeping doesn't clean the floors (always very dusty).

My only issue was the free continental breakfast. The breakfast consisted of some bruised apples/oranges/bananas, mini sized croissants and danishes, butter, cream cheese, a variety of rye bread, orange juice and coffee. There was no toaster, no jams, no fresh looking fruit. And with mini sized croissants, people would grab 5 or 6 just to make a sufficient meal, which then it turn left no more for anyone else. The staff was always scrambling to get more from the kitchen, and we were left waiting at least 10 minutes for new ones (and then people would rush the tray like hungry mongrels). This didn't ruin my stay nor my perception of the Boulan, however I think it's worth mentioning so that the managers are aware. Another point to mention: depending on your purpose in SOBE, the Boulan is a good few blocks away from Ocean drive, so prepare to walk or take a cab to get deeper into south beach.

Overall, I really liked the Boulan and other guests that I chatted with seemed to really like it as well. I definitely recommend this hotel and would stay here again.

  • Stayed: October 2013, traveled with friends
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1  Thank lyonnequeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this reviewResponded October 22, 2013

Thank you for your feedback and for taking the time to share your experience.

We are thrilled you had a great stay and we hope you will come back to visit us very soon!

Sincerely,


Jimmy Mouawad
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 14, 2013 via mobile

I stayed here from 10/10-10/14 my experience was great.From check in to check out everyone was so helpful.Jessica was great. The decor of the Boulan was more then I expected the large condo/suite suited me and my 2 friends well. The kitchen was amazing,the bathroom was big there was also a half bathroom. I was in a deluxe room w/balcony that was nice also. my complaints would be there was no utensils I agree with the last review they had everything but that. The balcony had no furniture no shade. When housekeeping came they didn't leave tissue. When we did go to the rooftop pool u had to go to lobby to get towels and u had to bring them back down. Overall my experience was great I would stay again and recommend to friends.

Stayed: October 2013, traveled with friends
1  Thank lakely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this reviewResponded October 22, 2013

Thank you for being our guest recently and taking the time to write such a wonderful and detailed review.

We are pleased that our spacious rooms met your expectations as well as Jessica providing great service. I have shared your comments with her and the team and she wanted to thank you! As we embrace our guest’s feedback, we have listened and took action. We will be activating our beautiful Rooftop Pool service by this November as we are constantly looking to improve our guest amenities.

We look forward to welcoming you home again soon.

Best Regards,

Jimmy Mouawad
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

My friends and I needed a place to stay for two nights before our Bahamas cruise, and I found this place online. It's brand-spankin' new, clean, and in a decent location for a reasonable price for the size of the suite. There were 4 of us, so I booked a suite on the penthouse level - basically a 1 bedroom condo, complete with full kitchen, 1.5 bath, washer/dryer, and sofa bed. Booking directly with the hotel on their website was cheaper than other sites - $510 total for 2 nights for the 4 of us in essentially a 1br apartment. It's very modern, with clean lines, and futuristic cabinets, sinks, tub, shower, etc. The pool on the roof is very nice, with cushy shaded beds and a great view. It's really close to the beach, but we just walked there to look, and didn't use their guest-only area. All the pictures on their website do the place justice. Unlike many, what you see is what you get - they didn't just show the best parts of the hotel. The staff at the front desk was very helpful and friendly. The hotel has relationships with local restaurants, and if you ask, they will give you a card to get you to the front of the line if the restaurant is busy. Not an issue when we went, but good to know.

To nit-pick, here are some bad points: One of the pocket doors between the bedroom and full bathroom was installed poorly and was difficult to open/close. The sink in the half bath was a huge square, but the faucet was at the very back, and washing your hands made water spray outside to the back of the sink - don't know if it is poor design, or improper installation of the sink in relation to the faucet. The kitchen had glasses, mugs, plates, and cookware, but no eating or cooking utensils, save on spatula. The complementary "continental breakfast" was not a continental breakfast. It was a choice of an omelet with toast, or two pancakes, and they were sure to add a service fee and tip on the bill. When you go to the pool, you have to go down to the front desk to get towels. They ran out of clean ones and could only give us 2 of the 4 we needed, but said they would run them up to us when they were available. They never came with the new towels. The hallway between the elevator and room were not air conditioned, and stiflingly hot.

As far as the location goes, it's still within walking distance (20-30 min) to the Lincoln mall area where all the food and shopping is located, but only if you can withstand the walk in the heat and humidity. The beach is just across the street, a long city block away.

Overall, it was a really nice place and we enjoyed our stay. I'd probably stay there again.

Room Tip: If you have more than two people, it's worth the extra money getting one of the suites on the pe...
  • Stayed: September 2013, traveled with friends
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2  Thank Ronald N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this reviewResponded October 22, 2013

Thank you for your recent visit and for sharing your feedback!

We are thrilled to hear that our Room product and Rooftop Pool left a memorable impression. Thank you for recognizing our Front Desk staff for the helpful and friendly service that they provide on a consistent basis. I will share your kind words with the team as they take pride of their profession. We will be activating our Pool Service area by this November as we are always looking to improve our product and amenities.

We hope to welcome you home soon.

Respectfully,

Jimmy Mouawad
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

When my boyfriend told me we were staying at the Boulan I was somewhat skeptical. I hadn't heard of it and was looking forward to staying someplace familiar. When we arrived I was pleased but not impressed...I must say tho that the girl at the front desk was exceptionally helpful. When we got to our room is when I really felt like he made the right choice. The size and decor was impressive. The pool was great. We simply had a wonderful stay. Not to mention the service from Rick as well who knew where to eat, drink and have a great time. Great service from the staff there. We'd definitely go back.

  • Stayed: September 2013
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3  Thank Mikaeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this reviewResponded October 8, 2013

Thank you for being our guest recently and for the review!

I am delighted to read that our Room Décor, Size, Rooftop Pool and our level of service exceeded your expectations. I have passed along your kind words to Rick and we both thank you!

We hope to welcome you back soon.

Sincerely,

Jimmy Mouawad
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

Let me start by saying that I've stayed at pretty much every luxury hotel on south beach and the Boulan lives up to the bill. My girlfriend and I arrived super early b4 check in time and Jessica @ the front desk made sure we were properly situated-- she was great our entire stay. The property and rooms are great. They look just like the pics... Very clean!!! The pool is stunning, one of the best around (could definitely use some music and service tho). Rick, who seemed to be around whenever needed was the best!!! He made recommendations that even I had no idea about and I've been going to SB forever. Good change!!! Overall we had a great time and will definitely go back to the Boulan!!!!!

Room Tip: Oops No spa.
  • Stayed: September 2013, traveled as a couple
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2  Thank Greg A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this reviewResponded October 8, 2013

I would like to thank you for being our guest recently and taking the time to write such a wonderful review.

I am delighted to hear that Jessica and Rick along with the rest of our staff ensured you were properly taken care of on and off hotel premises. Your Miami Beach experience as a whole is just as important to us. We will be offering food service at our pool in the upcoming month as we are always striving to improve our amenities.

Thank you again for your review and we look forward to welcoming you home again soon.

Best Regards,

Jimmy Mouawad
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

i had wonderful time with my family. The room was prettty roommy to stay a bunch or family.
we were able to enjoy with the clean ,gorgerous pool. and wanted to paly more in there. colseing time had came so early for us.Hopefully there's extended hours next time.
we got home with good memeris. also thank you for the staff olrivia? i had asked so many question. i will visit again if our family got togegher.

Stayed: August 2013, traveled with family
2  Thank victoria k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this reviewResponded October 8, 2013

Thank you for your feedback and for taking the time to share your experience.

I am pleased to hear that our Room Size, quality and our gorgeous Rooftop Pool exceeded your expectations. I have shared your kind comments to Olivia and we both thank you for recognizing her professionalism and her ability to facilitate your questions accordingly.

We look forward to welcoming you home again soon.

Sincerely,

Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

I had a great time in Miami and this hotel was apart of my great experience there. The staff was wonderful in working with us. My friend had her credit card (this is the credit card that the hotel was booked on) stolen the day before the trip. The manager understood our situation and she worked with us on the paying for the hotel and deposit. The room was beautiful two bedroom and two and half bathroom suite. It was big enough for fit 6 women. There was just three suggestions that I have for improvement one is the water needs to be hotter. I love hot showers. Also, they need a business center. Lastly the room needs to be dusted and floors cleaned. I would wear a white pair of socks and the bottom of my sock would be all black. The breafast also need to be reevaluated because it barely enough but the breakfast that was served was good. The trick is if you are with a group of people order both choices and share then you will have enough food. The front desk staff was very nice. There was a guy name Rick, who gave us the hottest spots to go out to. Shout out to Rick!!!!!!Go to the Rec on Thursdays if you love old school hip hop

  • Stayed: September 2013, traveled with friends
    • Value
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2  Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this reviewResponded October 8, 2013

Thank you for your recent visit and for sharing your feedback!

I am delighted to read that we met your expectations on our hotel room product and that our staff provided you with great service. I also wanted to extend my sincere apologies if any inconveniences transpired on not having a business center, however, I am excited to inform you that we will be offering a business center computer and printer in the upcoming month as we are always striving to improve our guest amenities.

We look forward to welcoming you home again soon and hope we can take your experience to another notch on your return.

Respectfully,

Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boulan South Beach

Address: 220 21st St, 220 21st Street and 2000 Collins Avenue, Miami Beach, FL 33139-1734
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Beach Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #130 of 210 Hotels in Miami Beach
Price Range: $190 - $649 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Boulan South Beach 4.5*
Number of rooms: 58
Official Description (provided by the hotel):
Boulan South Beach is ideally situated in the heart of the Collins Park neighborhood, the cultural and social epicenter of Miami Beach. The Collins Park neighborhood features the best dining, nightlife and the arts that Miami Beach has to offer. Within walking distance of Boulan South Beach are the hottest restaurant and bars, most fashionable shopping, and celebrated cultural establishments in Miami. All this, set amidst the gleaming backdrop of sandy beaches and the shimmering waters of the Atlantic Ocean. ... more   less 
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