We booked a whole week at Boulan because the pictures of the studio in Expedia look very nice and trendy and I wanted to celebrate my birthday with two friends.
But don't be fooled by that! Our room was on the third floor although we had asked for a higher floor, but front desk clerk said he couldn't find any trace of that info. He told us that he will let a note to his manager to put us on a higher floor since the next day they might be some departure...We agreed hoping it's only 1 night on the third floor.
The room was big, spacious, fully furnished, and looked clean and nice. But when you look closer, there were dust under the bed, and around the window. But I didn't want to make a big deal about that so I cleanned myself. We had dinner outside and went back in the studio to relax and watch tv after our long flight. The bedroom tv remote control had suspicious white creamy stains on it, yerk! The bathroom hand shower didn't work, and there is a strange useless gap between the tub and the faucet, so water could be spilled. The king bed matress was pretty hard! And the pull out coach matress was horrible even my cat wouldn't want to sleep on it, only a fakir could because it's like a barbed wire covered with a thin blanket. So we called the front desk and explain about the very bad quality of the matress, he said he will arrange for a roll over bed to be installed the next day, meaning we had to deal with it that first night, so we ended up sleeping at three in the king bed!! What a great start for my birthday celebration vacation...but this is only the beginning!
We were pretty tired so we managed to sleep rather quickly around 23h...BUT around 7-8 am we had been awaked by a terribly loud drilling sound, I though the building was collapsing over me. What a horrible wake up call!!! The noise was so intense and long that we couldn't even hear us talking to each other. It was surreal! We called the front desk clerk, it just said there's a renovation going on below us, and the sound is normal from 8 to 5 pm no apologies though. He said we will probably move to another room, but no certainty yet until the manager will assign us a new room.
The staff seems to be blasé about our complaints, I guess we are not the first nor the last ones!
So we called expedia with our cellular phone ( no telephone in the room!) explaining our problem, the lady on the line barely heard us because of the very loud non stop noise. After almost 45 mn with her, she offered to give back the money they charged for the rest of our stay but they still have to charge us for that incredible lovely first night at Boulan! But we'll only be credited in more than a week, in the meantime we had to pay for another hotel. Fortunately we had several credit card to book at another hotel. Imagine if we only had a debit card, we would be stuck with that renovation drilling sound from 7-5pm for one week with a careless staff.
We booked the rest of our week with Marriott!! ( don't walk away from the safe side of the road).
- Official Description (provided by the hotel):
- Boulan South Beach is ideally situated in the heart of the Collins Park neighborhood, the cultural and social epicenter of Miami Beach. The Collins Park neighborhood features the best dining, nightlife and the arts that Miami Beach has to offer. Within walking distance of Boulan South Beach are the hottest restaurant and bars, most fashionable shopping, and celebrated cultural establishments in Miami. All this, set amidst the gleaming backdrop of sandy beaches and the shimmering waters of the Atlantic Ocean. ... more less
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