We stayed in a King Suite - booking on short notice, so we paid top dollar - $750 for Saturday night. It was nice, but certainly not worth that kind of money. The refrigerator in the room didn't work and their attempt to fix it also failed. It took about 24 hours to get a new refrigerator and even that didnt really cool things. The sofabed is extremely uncomfortable and impossible to sleep on. Again, the hotel tried to resolve it, but in truth the mattress on the sofabed was just thin foam and there was no making it ok. The walls are thin, so you hear everything happening next door and in the hallways and every single horn honking all night long.
However, the Sagamore's best quality is it's staff. Every step of the way, they were great. Front desk - friendly and welcoming. Waiter and waitress at the pool, excellent service. Maintenance guy who tried to fix our refrigerator - really sweet guy who spent a lot of time trying to fix it. Housekeeping that tried to fix our mattress situation - really accommodating. Manager who listened to our complaints really did his best to try to make us happy.
In addition, the location is great and right in the middle of the action. Hotel is decorated with artwork - very cool and inviting. Rooms was clean and included Aveda products. It's a great hotel and I probably wouldn't have any complaints if I had paid a reasonable rate for the room. But if you are going to charge me that much, you better be pretty much perfect.
- Official Description (provided by the hotel):
- Contemporary Suite Hotel, guest rooms with individual decors, private art collections; set on the ocean, near convention center. ... more less
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- Also Known As:
- Sagamore Miami Beach
- Sagamore Hotel Miami Beach