Dear Trip Advisor,
My stay was a nice accommodation, but it had its drawbacks. The service was a bit slightly under average and it was overpriced for just a weekend. I did have a discount from destination rewards ( myhotel gift card.com) to use but still I think the fees at check out were ridiculous. My bed was old and it sunk in as it was an old mattress and they call their full size a queen....little to receive for price and accommodations. The room was a large and nice suite but the bed was awful. I had to call main reception to request housekeeping services because it was close to 3 pm and my room was not cleaned up as well as, the sink had a leak and the stove was missing one knob. I had to use one knob in order to use and cook with two surfaces. Other than $20.00 valet charges per day and another $20.00 for hotel fees on top of the $35.00 fees for reservations not so sure if my $50.00 credit discount was well worth it. I have another credit to use and I am sure that I won't be coming back to the New Casablanca Hotel... it does not have anything new about it's more old than anything.... I think they are trying to revive an old hotel that appears to lack customer service and quality standards...and its decor is so outdated and you can literally smell the old building all over. My rating is a three... very poor...I recommend that one calls and visits prior to booking as the saying goes " Looks can be deceiving." And another thing is that I do not know why check in is at 4 pm and check out is 11 am...I mean it does not make sense. Really, I had to ask for my room to be cleaned because housekeeping provides services from 6 am to 9pm... and ironically I had housekeeping knocking on my door at 6 am and it was my last day. I think that sounds like I'm we are done with you so come on and leave.
- Official Description (provided by the hotel):
- The comfort of a hotel and the privacy of a private apartment, fully equipped. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Casablanca On The Ocean
- Casablanca On The Ocean