Dined here recently during a week's stay in Miami and experienced some of the worst and most arrogant service I have ever been subjected to (and I spend a lot of time in the south of France!).
We arrived for dinner on a rainy Wednesday evening and were ushered to a table in the farthest corner of Siberia by a haughty waitress. When I asked the waitress if there was anywhere I could put my umbrella, I was told she would only take it if it was "one of ours" so it was instead left propped up against the table dripping over the floor. We were then left alone in an empty end of the restaurant, covered up by a tarpaulin which inadequately sheltered us from the wind and the rain.
We eventually decided enough was enough and asked if we could move table to the other (drier) end of the restaurant and closer to a patio heater. We were reluctantly accommodated and ended up with a much better table, albeit surrounded by staff running around with pots/buckets to catch the rain leaking through the roof. During our visit, several more couples/groups came in and were ushered to the far end of the restaurant which offered little or no protection from the wind and the rain. All of them without exception asked to be moved. Given that the restaurant was about a quarter full at the time, I do not understand why the staff insisted on leading people to the worst end of the restaurant rather than making them feel welcome in the warmer/drier end.
I realise that this is a restaurant best enjoyed in the sunshine, or at least the dry and under such circumstances, I'm sure it would be a wonderful setting. However, given the rain isn't such a rarity in Miami, you would think that they would be able to cope with a shower and that the staff would make up for the wet and cold weather rather than make the experience even colder with their snotty attitude.
On the plus side, the food was very good and it didn't represent bad value in the context of Miami but this alone wouldn't entice me back when there are plenty of other good Italian restaurants in this town.
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