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“Many conveniences, clean, affordable, nice place to stay!” 5 of 5 bubbles
Review of Westgate South Beach Oceanfront Resort

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Westgate South Beach Oceanfront Resort
Ranked #135 of 206 Hotels in Miami Beach
Paterson, New Jersey
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Many conveniences, clean, affordable, nice place to stay!”
5 of 5 bubbles Reviewed October 1, 2011

We stayed here for a week with extended family ranging in ages from 9 months to grandma in december 2010 and had a great time....we are westgate owners of Planet Hollywood Las Vegas, so we wanted to check out this property, and really enjoyed it....this is the perfect place for a family with its on-site playground, volleyball, pool, daily family activites, and even a convenience store...a few steps away is the boardwalk and beautiful clean beach....granted, there are some older shady looking apartments (occupied and vacant) nearby, the hotel itself was clean and comfortable, even though it is not new, its kept up well, and the staff is helpful and friendly....you can walk to stores and other hotels and restaurants via the boardwalk or street....the area was under construction at that time, and apparently undergoing improvements, so the future looks good for the area....we would consider staying here again even though we spent alot of time south of here on Lincoln Rd, Ocean Drive, Espanola way, and a few trips into Miami....cab fare to Lincoln Rd was about $12.00 each way and Ocean Drive about $15.00 each way, so it does add up....not many restaurants close to the hotel, so we took advantage of the on-site convenience store which had excellent baked goods, sandwiches, and purchased goods to cook in the room sometimes....great experience overall, and recommend staying here, especially with children....

Room Tip: we were poolside, next time would like ocean view, either way its not a noisey place....
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  • Stayed December 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Ken W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateSouthBeach, General Manager at Westgate South Beach Oceanfront Resort, responded to this review, October 6, 2011
Thank you very much for your kind words. It is always a pleasure to receive such nice feedback for our efforts. Looking forward to accommodate you and your family next summer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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312 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Richmond British Columbia Canada
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed September 18, 2011

A very nice, well maintained and upgraded resort. It has the art deco character that we really liked. It is right on the beach and short walk ( 5 minutes) down the wooden boardwalk you can enjoy a drink and a meal and watch the world go by. You can also walk down to Ocean Blvd and enjoy the many shops and restaurants.
The one bedroom with a kitchen we had was very spacious. The grounds and pool were very well maintained. They had barbecues, and a volleyball court as well. The resort was quiet. The only disadvantage we could find is that parking in the lot next doorwas not guaranteed even though you paid $10 a day. On Saturdays and Sundays it was impossible to get parking until after 8:00pm as many people from Miami came down to use the beach. It is a very beautiful and groomed beach,

Room Tip: We were on the ground level so we did get traffic noise on Sat and Sundays. I would choose a room on...
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  • Stayed March 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank garysutherland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateSouthBeach, General Manager at Westgate South Beach Oceanfront Resort, responded to this review, October 6, 2011
On behalf of my staff and me, I’ll like to thank you very much for your kind words. We look forward for hosting you and your family real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 1, 2011

I want to start off by saying that everyone that works at the Westgate in south beach was very friendly and helpful. At check in I was greeted by a beautiful young lady named Daniela which she took us to the room and showed us how everything works and where everything was. The property was very clean and well kept. The next day we spoke to the friendliest and most helpful man in the world “ Gary ”. During our whole stay Gary came up to us asking us how we were doing and if we needed anything making us feel right at home. Every time we went by the front desk a young fellow with glasses, i dont remember his name would put a smile on our face, he has a wonderful personality. The best part of all was the beach; it’s directly behind the resort, two steps on the board walk and your there. The pool was heated, the room was big and it had it all except washer and dryer but they did have the Jacuzzi in your room that was a plus. All I know is that I’m hooked for life to this beautiful resort

  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank igoanywhere34438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateSouthBeach, General Manager at Westgate South Beach Oceanfront Resort, responded to this review, August 10, 2011
It’s extremely satisfying to receive such an astounding assessment. Our daily mission is to exceed guest expectation, that’s what we do. It’ll add to our satisfaction to accommodate you and your family in the near future. We truly appreciate your comments.

Enrique Gallardo - GM
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Charlotte, North Carolina
1 review
5 of 5 bubbles Reviewed July 24, 2011

The personal attention we received was excellent. All members of the administration and staff were friendly. We are especially thankful to the personal in charge of the activities, they when out of their way to ensure that our children were having a good time. The BBQ was delicious and FREE. Gracias, see you next summer.
The Sanchez Family

  • Stayed June 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DASEIN10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateSouthBeach, General Manager at Westgate South Beach Oceanfront Resort, responded to this review, July 25, 2011
Dear Sanchez Family,

It’s extremely refreshing to receive feedback such as yours. That’s precisely what we strive for, that’s what we do. Those kind words will bring a big smile to the activities department. We can’t wait to be your host next year. It was a pleasure having you as our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
northeast,england
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 6, 2011

We stayed here 17 June 2011 for 1 wk,after a long flight from the UK we were faced with an un pleasant member of staff,no greeting ,just `are you checking in`,natually afer just being dropped off by shuttle and 2 cases in tow! We took the advise of a previous comment and asked for a top floor room.The room itself was clean,spacious and comfortable.The hotel has a shop attached the young chap that was often on duty did not have a care in the world,asking if they had any teabags in stock was such a chore for him,take your own is my advise! Be advised that the nearest decent restaurant is a good 20min walk from hotel,but the buses run frequently and drop you off near hotel,this we found out by ourselves as hotel staff were clueless on public transport.Nearest place for a lovely bar is up the board walk to Edan Roc,a lovely hotel,superb location,happy hr 4-6,this also a good 15min walk. Lincoln Road 30min walk,Ocean Drive 1 hr walk.
Westgate is a timeshare resort and you are going to be pestered with their options,just say no thanks! Overall we got what we expected,and enjoyed the experience, and no we will not be back.

Room Tip: Ask for top floor.
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  • Stayed June 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank travellers1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateSouthBeach, General Manager at Westgate South Beach Oceanfront Resort, responded to this review, July 7, 2011
Our mission is not only to meet your expectations but to exceed them. It seems that we fail to do so with you and your companion, and I sincerely apologize. I want to thank you for bringing to our attention the poor greeting you experienced. It will definitely be addressed in our next staff meeting, and it’s a great tool for training purposes. We’re constantly trying to improve, and honest feed back, such as yours, will certainly make us a better team.

In addition, we truly appreciate your review about our rooms, as our housekeeping staff worked very hard to maintain our rooms up to par with comfortableness, and cleanliness. If you decide to visit us again, I’ll like nothing better than to have the opportunity to make your stay a memorable one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 22, 2011

We've been owners since 2002. This year we tried this smaller location in May with the family for a full week. It is literally on the beach!!! We walked to the beach every morning. The resort is conveniently located within walking distance to restaurants. The rooms are ample and comfortable. The boys at front desk were knowledgeable, helpful and friendly round the clock. We will return next summer satisfied.

  • Stayed May 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bucketlisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateSouthBeach, General Manager at Westgate South Beach Oceanfront Resort, responded to this review, July 7, 2011
Thank you very much for your feed back. It is always a pleasure to receive such high praise for our efforts. Looking forward to accommodate you and your family next summer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed May 20, 2011

We stayed at this Westgate resort when we came to Miami for a Steelers/Dolphins football game, and it was fine for our purposes. We are vacation timeshare owners, so we only had to pay a $140 exchange fee for a week stay, so I am not sure of the regular price of staying here, but for $140 for the week it was fine.

The rooms were large, clean, and comfortable. We stayed in a 1 bedroom and had a kitchen, dining area, and sitting room as well. We did cook once in the kitchen and it was fine, plenty of cookware and such that we needed.

The hotel is right on the beach, and they have their own little area with lounge chairs and umbrellas for the Westgate guests, but they are not free. You have to pay for the chairs and the umbrella, and because we were there during the "off season" we could not find anyone around the stand where you rent them. We were lucky that there was another couple who had an umbrella and two chairs they had rented that were leaving the beach, and offered them to us for free. We were out on the beach for at least three hours and didn't see anyone come to the stand, so we would not have been able to get one if not for the nice couple who gave us theirs.

The hotel also claims it is "walking distance" from all the South Beach excitement, which is a bit of a stretch. It is probably a mile walk down the boardwalk, and most of that time it was pretty isolated so we weren't sure if it would have been safe to be walking there late at night. We are not really into the party scene, so we were never out late but I definitely would not have wanted to be walking back to the hotel alone late at night (most of the way on the boardwalk we saw vacant hotel properties, which was a little creepy at night).

The staff was mostly helpful and friendly, and they assigned us a "concierge" who was dedicated to us the whole time so if we needed anything she was the person who could help us find it. However, it is a timeshare property, so even though we were already timeshare owners they still kept pressuring us to attend some kind of presentation to talk about our options. We kept declining (and avoiding the lady who kept asking us to attend), but that was pretty annoying.

I would recommend this hotel to someone who is looking for clean, comfortable rooms near the beach, but is not interested in being in the middle of the South Beach action. It's quiet, a little bit out of the way, and more geared toward someone looking to relax (families with small children, older couples) than someone looking for a lot of nightlife or other excitement (singles, college students, young couples).

Also, be sure you don't leave anything in your hotel room when you check out. My husband left two authentic football jerseys (worth about $120 each) in the closet after we left. I called the hotel and was given the run-around for three days before I could reach anyone who could help me. I spoke with several people, who all told me that there was only one person at the entire hotel who could access the "lost and found" closet of stuff that the housekeeping staff collected from the rooms, and she was apparently never at work because I could never reach her, even during the hours I was told she would be there. Finally about five days after we checked out I was able to reach that person, she took another couple of days to get back to me and confirm that they had the football jerseys. They offered to mail them, and charge my card for it. They sent it FedEx two-day air and it cost about $40. I wish they would have asked me if I needed it sent so quickly, because we did not need them ASAP, we just wanted to make sure we recovered them after leaving them at the hotel. I would have preferred not to be charged $40, because they could have been sent with a slower option.

  • Stayed October 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank TracyHern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
enriquegallardo, General Manager at Westgate South Beach Oceanfront Resort, responded to this review, June 8, 2011
I'll lke to personally thank you kindly for you review of our property. We take every guest commnet very seriously, and we'll be looking into your feedback. Rest assure the we are continuosly trying to improve. Our mission is to exceed guest expections. Hopefully next time you visit us, I'll have the opportunity to meet you.

Sincerely,
Enrique Gallardo - GM
305-532-8831, ext. # 402
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate South Beach Oceanfront Resort

Property: Westgate South Beach Oceanfront Resort
Address: 3611 Collins Avenue, Miami Beach, FL 33160
Location: United States > Florida > Miami Beach
Amenities:
Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Miami Beach
#65 Luxury Hotel in Miami Beach
#92 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westgate South Beach Oceanfront Resort 4*
Number of rooms: 46
Official Description (provided by the hotel):
Westgate South Beach Oceanfront Resort in beautiful Miami Beach, Florida, provides guests all the comforts of a fully furnished home along with abundant onsite amenities, including beach access and a heated outdoor pool - all within minutes of South Florida attractions and walking distance to many area restaurants and specialty shops. Westgate South Beach offers something for everyone! ... more   less 
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Also Known As:
Westgate South Beach Hotel Miami Beach
Westgate South Beach Miami

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