The staff at this hotel need a major attitude adjustment.
I've stayed here now 2 years in a row for 3-4 nights each trip and each time the staff at the front desk have been incredibly rude. Last year they were just rude in general and very slow to check us in/out which is annoying but coming from NY I can deal with that type of attitude. This year I had requested an "ocean front" room when I made the reservation and when we arrived we were put in an "ocean view" room, I went up to the room not realizing it wasn't the room I had booked and when I went back to the front desk to sort out the issue the guy checking me very rudely told me it was my own fault and that's what I had booked and that he couldn't do anything about it. When I asked if we could be moved he tried to move me to the same room but 1 floor down --- I'm not sure how he thought that would have helped !?!
I was really disappointed with this hotel this year, the location is great right off the beach and the rooms are somewhat decent but for $230+ per night I wanted to see more than a sliver of the ocean from my "ocean front" room.
- Official Description (provided by the hotel):
- Escape to this oceanfront Miami Beach, Florida hotel conveniently near the Atlantic Ocean, South Beach, Port of Miami and the Miami Beach Convention Center. Welcome to the BEST WESTERN Atlantic Beach Resort where the service is top notch and the accommodations are beachfront and affordable. Overlooking the Atlantic Ocean, this Florida hotel offers convenient access to many local attractions in and around Miami Beach. Guests staying at this Miami Beach hotel will enjoy spacious, ocean view guest rooms and suites that are 100% non-smoking and feature cable satellite television, refrigerator and free wireless high-speed Internet access. Dining and entertaining are made easy at the BEST WESTERN Atlantic Beach Resort with a restaurant and cocktail lounge right on property. After a day of enjoying all that Miami Beach has to offer, take a refreshing dip in the outdoor swimming pool or work out in the fully equipped exercise facility. The BEST WESTERN Atlantic Beach Resort is fully equipped with a business center and meeting and banquet facilities that can accommodate up to 150 people. The BEST WESTERN Atlantic Beach Resort is close to where travelers want to be while visiting Miami Beach. Nestled oceanfront, this hotel is just steps away from the Atlantic Ocean Florida beaches. Spend a leisurely afternoon touring the Miami Seaquarium or exploring the Parrot Jungle Recreational Park. Find a variety of brand name shops at world renowned Coconut Grove, located just 12 miles from the hotel. Venture out and enjoy all the excitement and entertainment offered in nearby South Beach. Guests will also appreciate this hotel's proximity to the Port of Miami, Mount Sinai Hospital and Miami Heart Research Center. The friendly, helpful staff at the BEST WESTERN Atlantic Beach Resort is ready to ensure a fun-filled memorable stay in Miami Beach, Florida. Make a reservation today and save. ... more less
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- Also Known As:
- Best Western Atlantic Beach Hotel Miami Beach
- Best Western Coral Gables
- Best Western Atlantic Beach Resort
- Coral Gables Best Western
- Best Western Miami Beach
- Miami Beach Best Western