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“Bad Attitude” 3 of 5 stars
Review of BEST WESTERN Atlantic Beach Resort

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BEST WESTERN Atlantic Beach Resort
Ranked #150 of 206 Hotels in Miami Beach
New York City, New York
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Bad Attitude”
3 of 5 stars Reviewed March 4, 2013

The staff at this hotel need a major attitude adjustment.

I've stayed here now 2 years in a row for 3-4 nights each trip and each time the staff at the front desk have been incredibly rude. Last year they were just rude in general and very slow to check us in/out which is annoying but coming from NY I can deal with that type of attitude. This year I had requested an "ocean front" room when I made the reservation and when we arrived we were put in an "ocean view" room, I went up to the room not realizing it wasn't the room I had booked and when I went back to the front desk to sort out the issue the guy checking me very rudely told me it was my own fault and that's what I had booked and that he couldn't do anything about it. When I asked if we could be moved he tried to move me to the same room but 1 floor down --- I'm not sure how he thought that would have helped !?!

I was really disappointed with this hotel this year, the location is great right off the beach and the rooms are somewhat decent but for $230+ per night I wanted to see more than a sliver of the ocean from my "ocean front" room.

Room Tip: Make sure to request an Ocean FRONT room
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Kat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,686 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (178)
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English first
Martinez, Argentina
1 review
4 of 5 stars Reviewed March 4, 2013

We stayed at the Best western atlantic on our way to a cruise from Miami. The hotel is not new, but is still in fantastic shape! clean rooms and friendly staff, location is trhe best! we had a room with ocean view..amazing! we was celebrating our anyversary and the cleaning staff surprised us leaving us two puppies in love made out of towels! Thank you so much Veronica and Suseet for such a sweet detail! We will come back soon.

..

  • Stayed February 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Joseluis23051976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodcliff Lake, New Jersey
1 review
1 of 5 stars Reviewed March 2, 2013

Stayed here Sun -Tues in Feb 2013. Waited 1 1/2 hrs to check in.Room in penthouse had good view. Downhill after since maid service was non existence. Construction in room adjacent went on till mid night. Management did nothing to correct situation after numerous complaints. Only people who were competent were the 2 men working concierge desk. Would NEVER stay here again and wonder if all Best Western hotels operate on this low level? Well, the answer is yes as we wrote to them and received "boiler late" response. AWFUL!

Room Tip: None that I wish to write
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank peterams2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Miami Beach hotels

BC
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed February 24, 2013

I got this with my aeroplan points, good thing because I would not have paid the $230 bucks that they wanted for the bed. The hotel needs to be updated badly. Poor service, the staff were not very friendly :( Great Location though!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Shannonp252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review, February 26, 2013
Thank you for choosing to stay at the Best Western Atlantic Beach Resort. Your opinion is very important to us and provides the opportunity for us to improve in certain areas.

We certainly hope you will allow us the opportunity to wow you on your next visit. We hope to see you real soon!

Best regards,

Barbara Romano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milano
Level Contributor
196 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 stars Reviewed February 24, 2013 via mobile

I have been given a dirty room to start, hotel was full and they could not move me anywhere else. When i say dirty, it was at a point that on next day the moved me into another one. The hotel could be rated a 2 stars, looks old and poor. The gym has old equipments in bad conditions. Food is just ok, but i only had breakfast once, was enough. Service is ok, the employees do what they can, in reality they should refurbish the entire hotel ! You should see the "pub" at the first floor!

  • Stayed February 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank lucabran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review, February 26, 2013
We thank you so much for your feedback. Cleanliness is one of the things we get complimented for the most so to find that your room was dirty is definitely concerning and a priority to me. We are constantly working to update certain areas of the Hotel and will continue to do so.

We hope that you will allow us another opportunity on your next visit to Miami Beach and thank you for choosing Best Western Atlantic Beach Resort.

Best Regards,

Barbara Romano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed February 20, 2013

Great location easy to get to from the hwy. Lobby nice, elevators new clean and fast, hallways old dark and a little tired. Ocean view rooms decent size comfortable king bed and patio with good views of the pool and beach. Bathroom pretty standard ok size and reasonably clean. Front desk staff and concierge very helpful and friendly, maid staff fairly good however rooms are not very well sound proofed and can pick up a lot of outside noise at all hours. Parking onsite but fairly expensive and floods when there is a heavy rain fall. Overall based on the area and prices of other hotels it is a good value spot.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank toomanystars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review, February 26, 2013
Thank you for your wonderful comments.; I know parking can be very expensive on the beach but we try to always maintain our pricing below the average in our area for the convenience of our guests. We will be updating our guest room corridors very soon. We hope to have you back again and value your business. Thank you for choosing to stay at the Best Western Atlantic Beach Resort.

Best regards,

Barbara Romano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Atlantic Beach Resort

Property: BEST WESTERN Atlantic Beach Resort
Address: 4101 Collins Ave, Miami Beach, FL 33140-3210 (Formerly Atlantic Oceanfront Hotel)
Phone Number:
Location: United States > Florida > Miami Beach > Oceanfront
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#99 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Atlantic Beach Resort 3*
Number of rooms: 186
Official Description (provided by the hotel):
Escape to this oceanfront Miami Beach, Florida hotel conveniently near the Atlantic Ocean, South Beach, Port of Miami and the Miami Beach Convention Center. Welcome to the BEST WESTERN Atlantic Beach Resort where the service is top notch and the accommodations are beachfront and affordable. Overlooking the Atlantic Ocean, this Florida hotel offers convenient access to many local attractions in and around Miami Beach. Guests staying at this Miami Beach hotel will enjoy spacious, ocean view guest rooms and suites that are 100% non-smoking and feature cable satellite television, refrigerator and free wireless high-speed Internet access. Dining and entertaining are made easy at the BEST WESTERN Atlantic Beach Resort with a restaurant and cocktail lounge right on property. After a day of enjoying all that Miami Beach has to offer, take a refreshing dip in the outdoor swimming pool or work out in the fully equipped exercise facility. The BEST WESTERN Atlantic Beach Resort is fully equipped with a business center and meeting and banquet facilities that can accommodate up to 150 people. The BEST WESTERN Atlantic Beach Resort is close to where travelers want to be while visiting Miami Beach. Nestled oceanfront, this hotel is just steps away from the Atlantic Ocean Florida beaches. Spend a leisurely afternoon touring the Miami Seaquarium or exploring the Parrot Jungle Recreational Park. Find a variety of brand name shops at world renowned Coconut Grove, located just 12 miles from the hotel. Venture out and enjoy all the excitement and entertainment offered in nearby South Beach. Guests will also appreciate this hotel's proximity to the Port of Miami, Mount Sinai Hospital and Miami Heart Research Center. The friendly, helpful staff at the BEST WESTERN Atlantic Beach Resort is ready to ensure a fun-filled memorable stay in Miami Beach, Florida. Make a reservation today and save. ... more   less 
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Also Known As:
Best Western Atlantic Beach Hotel Miami Beach
Best Western Coral Gables
Coral Gables Best Western
Best Western Miami Beach
Miami Beach Best Western

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