Unfortunately our experience at this hotel was very unsatisfactory. We were celebrating our planned engagement relationship, and the room was very small, although the view was fine. Our smoke alarm went off twice in the early morning hours, which ruined two nights of the stay. (The hotel does not maintain the batteries). The night manager and part owner of the property were totally unapologetic, and lacked the courtesy of even responding to our distress. You are also awakened every morning with the slamming of room doors. They do not have "resisters". Bathrooms are just average. Beware of the "free", tagged bottles of water left by the maids. They cost $6.95 each and will be charged to your room.
There is only one hotel restaurant, which only serves organic food, and the menu is marked "v" for vegetarian and "v-v" for Vegan. If that is your taste, fine. Problem is, it's the only restaurant in the hotel (other than a hamburger grill). Therefore, you are forced to pay a taxi to take you to the closest restaurant row in South Beach for breakfast, lunch and dinner.
There are so many other, "true 4-star hotels" that are located close to the shops and night life, and great food options, than this hotel. This property is located at the north end of South Beach, is way over-valued, and if you experience any problems, you will receive a deaf ear from management.
- Official Description (provided by the hotel):
- Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more less
- Reservation Options:
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami