Though I had a very good stay at the hotel in general, I was treated to a $120 surprise for a small package I had shipped to my home overseas by the hotel.
I had a few packages sent to the hotel before my stay, with the intent of taking them with me back home overseas. This worked perfectly, but one of the packages came late. I asked the hotel staff send it to my home address once it arrived. It took three reminders for this package to be shipped, but once the process got going everything went very fast. I received a fedex express international priority tracking number, without having had a chance to pick the shipment method of having been sent a quote.
I trusted the staff to be reasonable in picking the shipping method, but this was clearly a mistake. The package contents was a few grams, and the value a bit over over $20. Imagine my surprise when I got hit by a $120 bill from FedEx!
I complained by email and got no response. I called, and was assured that the responsible manager would call me back. After receiving no call for weeks, I called again and finally got somebody on the line to tell me. The person, unfortunately I did not get her name, was kind enough to go through the incident with me - but the hotel refused to take any responsibility. The lady kept saying that they trust FedEx, who is their vendor of choice for overseas shipments, and they have no responsibility and how much it costs to ship a package.
Certainly I was a fool to trust the staff, but I would've expected the hotel management to be understanding of the situation and offer some sort of compensation. No luck, and certainly no more visits to this otherwise nice place…
- Official Description (provided by the hotel):
- An oceanfront sanctuary in the heart of Miami Beach, just minutes from the South Beach entertainment district, The Palms Hotel & Spa combines refined service, laid-back sophistication and beachside serenity into a destination where wellness and environmental awareness are at the center of each guest experience. Enjoy freshly renovated lobby areas with an elegant colonial flair, a lush tropical garden oasis with secluded relaxation areas, a large swimming pool and comfortable lounges, cabanas and umbrellas at the pool and beach. Rooms offer either views of the ocean, tropical gardens or the cityscape, and feature flat-screen TVs, AVEDA toiletries, coffee makers, iPod docks and luxurious bedding. The hotel’s signature restaurant, ESSENSIA, offers local farm-to-table cuisine with unique Miami flavors on breezy covered terraces. The Lounge specializes on craft cocktails while the TIKI BAR offers casual fare and classic pool cocktails. The Palms AVEDA Spa offers a full-service salon, retail area and holistic spa treatments, delivering a highly personalized experience with rituals to awaken the senses. Inspired by the pristine environment surrounding the resort, tropical nature inspires all facets of the hotel, from the decor, to the products & services offered and its commitment to green practices. It is an independently owned and operated AAA 4-diamond rated hotel, a member of Preferred Hotels & Resorts Lifestyle Collection and Florida Green Lodging certified. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami