This was our fourth visit in 3 yrs and the best one. After several small niggles on our last trip Nov 2013, we were unsure about returning, but so glad we did. There was a distinct overall improvement in all areas of the hotel: Service seemed more "slick", there were new beachbeds with very compfy foam tops; new towels replacing worn and faded ones: the outdoor bar area, now with subtle addition of tv's is much more convivial as well.
I usually book on Expedia but when I queried the rate direct with the hotel, they immediately offered me a "returning customer" rate which was slightly better. I advised we were arriving early, 10.30 am, and understood they couldn't guarantee a room then but it would be appreciated. As soon as we gave our name at reception they had the key ready! Nothing was too much trouble from laundry being collected within 2 minutes of request to the concierge checking us onto our return flight rather than me doing it in the business centre. I had a small complaint about the umbrellas not being up on the beach one day and Jeff, the beach manager, spoke with me straight away to explain why (too windy).
If you want a hotel a little away from the hustle and bustle of the very centre of South Beach, with a relaxed Colonial feel and not too much of the "trend above comfort" feel, then I would highly recommend The Palms. It's a 5 minute cab ride to Lincoln Road/Espanola Way/South Beach and you can stroll back along the boardwalk, 25 mins from Lincoln Road.
I completely disagree with previous comments on rude staff. To be honest with such a lovely pool area, beach service and South Miami on your door step why would you want to spend most of the time in your room!
Overall a top place for a 4/5 day Miami vacation.
- Official Description (provided by the hotel):
- Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more less
- Reservation Options:
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami