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“Nice hotel but pricey”

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The Palms Hotel & Spa
Ranked #28 of 212 Hotels in Miami Beach
GreenLeadersSilver level
Reviewed March 6, 2014

Stayed at the Palms for one week. Overall very nice hotel. Room was very clean with comfortable beds. However, room was small and walls were paper thin. Could listen to people in next room every morning almost as if there was no wall! They put tv on at 7:00 am every morning. Service was very good, staff very attentive to your needs. I liked the two private sunning areas around the pool. Excellent beach. Just a bit too pricey.

  • Stayed: March 2014, traveled with friends
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Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 5, 2014

I came here expecting a nice, relaxing experience.
Upon entrance to the hotel, the lobby is very nice and has an upscale tropical feel. The grounds of the hotel are beautiful. The pool area is gorgeous, and the beach is very close.
The rooms however were extremely disappointing. They were a lot smaller than I was expecting. My room wound up being on the side of the hotel with no view, and my only view was of a hotel currently under construction. As you can imagine, the construction was very loud and woke me up every morning at 7am.
The walls are also paper thin, so you could hear every little thing in the room next door, including a tv kept on all night long, coughing, and other people talking. Needless to say, I couldn't get much sleep.
The location was also another disappointment. I was hoping that it would be close to restaurants and shopping.
All restaurants and shopping were several miles away, and at least a $10 cab ride. I tried to rent a car through their concierge, but wound up having to take myself to the rental place since they were absolutely no help whatsoever.
All in all, I would not stay here again, but choose another hotel for the same price in a better location.

  • Stayed: March 2014
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Thank cali09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

Just finished a 3 night stay at the Palms. Had a wonderful time. There are some aspects, however, that guests will want to be aware of.

PROS
- Delightful accommodations. Nice pool area. The beach was spacious and not too crowded. Tiki Bar was well-equipped, and the porch and lounge area were great in the late afternoon. The size was a good fit too. Not insanely huge like some of the larger resorts, but had everything we wanted with none of the crowds.
- Location. The resort is in between the popular deco strip downtown area and the Clubby Fountainbleu Resort. We were able to walk to both and enjoyed its location right on the boardwalk. Not a far cab ride either.
- Value. The rooms themselves are wonderfully decorated, and well-maintained. For the price and the location, the room rate is a great deal.

CONS
- Fees on fees on gratuity/tax on fees. I knew this going in, but in case you didnt, Miami is EXPENSIVE. After visiting, it seems obvious that the Resorts make the majority of their money on the food and booze you buy, not the rooms. Menu prices are not inclusive of a hefty Miami tax or a 18% tip. I think most people would tip 18% anyway, but with the taxes and gratuity added on everything, it always felt that the bill was much higher than what you'd expect looking at the menu. Again, not a big deal, but something to be aware of.
The bigger deal were some of the fees. Resort fees of $14 a day per person add up, and other fees like $75 early check in are certainly not appreciated. We we're checked in at 11am, which was very nice, and worth the money in my opinion, but still seemed a bit excessive. I have not experienced this in any other hotel around the world, but again, this is Miami, so expect to pay up. There was also an odd $39 lost towel fee, which we didn't experience, but was widely advertised. Its these little ticky-tack things that make the place feel less luxurious than it is
- The Staff. The majority of the staff we encountered were very nice, but they were sparse and few between. Long waits for food and drinks were not uncommon, especially if you were ordering from the beach. The poor guys are very hard workers, but they need more help. I hope hotel management considers it.

OVERALL - Had a great stay and would come again. If you know it's going to be expensive, and anticipate it coming in, you'll have a great time. Relax and enjoy the sun, and try not to think about being nickel and dimed - you'll have a much better time.

  • Stayed: March 2014, traveled as a couple
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1  Thank uk4220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2014

The Palms is a beautiful oasis on Miami Beach which has a European-like feel in the rooms. However, while the rooms are beautifully appointed, be prepared for their really small size that makes them challenging to maneuver in (we had 2 adults and a teenager, and could barely find space to stow our luggage). The hotel overall was spotlessly clean and service was excellent. Our favorite find was the amazing coffee that Pauline brews in the gift shop that's a great option for breakfast items (Pauline was wonderful too!). The hotel restaurant Essensia is excellent albeit pricey, with beautiful outdoor and porch seating areas. Be aware that the hotel automatically charges an 18% gratuity on all restaurant and bar purchases. The Palms has one of the wider sections of beach along the coast, and the chaise lounges and umbrellas are included unlike some of the other resorts along the beach. Tiki Bar also provides food & beverage service on the beach which is nice. The beach had nice white sand and the water was crystal clear - a bit cool in February but not too cold for swimming (although surf was a bit rough and ocean had a bit of a tow (yellow flag) for the majority of the week). It was 83 degrees and sunny the entire week so we had no complaints! There's a wonderful boardwalk right between hotel and beach that runs several miles along Miami Beach and South Beach. The biggest downsides were not at all specific to the hotel, but Miami: the amount of annoying smoking on the beach and in the outdoor hotel/restaurant areas (since it's allowed in Miami), and the amount of "air noise" from the constant helicopters and small airplanes towing banners up and down the coast all day (the only day we noticed a momentary lull was on Sunday morning). We would readily go back and stay at the Palms again - it was a great winter vacation getaway!

Room Tip: Avoid rooms facing neighboring high-rise residence under construction in order to avoid any noise
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  • Stayed: February 2014, traveled with family
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Thank BostonBeachnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this reviewResponded March 3, 2014

Dear Boston Beachnik,
It was a pleasure to have you as our guests at The Palms Hotel & Spa. Thank you for taking the time to review and share your “Palms” experience with us. I will certainly let Pauline know how wonderful she is and her amazing coffee. Thank you for your recognition! We appreciate your kind words regarding our “beautiful oasis” and look forward to welcoming you back next time that your travels bring you to Miami Beach.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2014

Escaping the -26 weather back home we decided to stay at the Palms Hotel and Spa. When we arrived the staff were very friendly from the valet parking (which is the only option $35/day) to the front desk and the concierge staff Andrea who was helpful in making spa reservations. Lunch by the tiki bar was beautiful with a staff that was very pleasant (we had a lovely lady serve us lunch who was eager to please) and the surrounding reminded us of our time in Costa Rica with all of the trees and birds around us. The food was and drinks at the tiki bar was good we enjoyed the Mediterranean wrap and pulled pork lunch menu.
NEGATIVE THOUGHTS:
While standing in the lobby, my husband accidentally bumped into the other lady working at the concierge desk and was very apologetic but in return he received a dirty look from the staff which was unexpected.
While ordering room service for tea (which cost $7) I had asked for a side of lemon and honey and when it arrived we got packs of sugar and limes. I was not pleased and called the front desk and asked for my money back, hopefully they did not charge my room for this expensive mistake.

  • Stayed: February 2014, traveled as a couple
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1  Thank Marianne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this reviewResponded March 3, 2014

Dear Marianne C,
Thank you for taking the time to review The Palms Hotel & Spa and for being our recent guests. We appreciate your lovely comments regarding our friendly valet parking, front desk and concierge team members. Much appreciation for acknowledging Andreea, our Concierge! I regret the inconveniences you mentioned and would like the opportunity to discuss further. Kindly contact me at alma@thepalmshotel.com I look forward to your email.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2014

The Palms is visually a beautiful hotel. The lobby reminds you of a bye gone age with ceiling fans moving gracefully as you check in. The problem is the bedroom/bathroom design, if you are staying a couple of nights for a conference the facilities are fine, but if you doing a serious trip and have several bags to unpack there is very little wardrobe or drawer space and the bathroom is hopeless, no space at all and the toilet is so cramped a large person or someone with long legs would be very uncomfortable, a shame as the is plenty of floor space between the bedroom and bathroom to sort this situation out. This is a short term stay hotel, a romantic week end or a short stay conference, perhaps management should try staying in a room for a week and see thr problems for themselves.

  • Stayed: February 2014, traveled as a couple
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1  Thank Philip A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2014

Stayed at the Palms for 2 nights on the way from the Bahamas to NYC.

Hotel and facilities were adequate. Great serviced lounge area on the beach.

Only negative is the location as it is a reasonable walk back to the main area.

  • Stayed: February 2014, traveled as a couple
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2  Thank SMDO007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this reviewResponded February 25, 2014

Thank you for your feedback regarding your experience at The Palms Hotel & Spa. We find that being located on 30th street and Collins is a perfect locale for our guests, as this allows for enjoying the peaceful tranquility of our secluded & pristine beach while still having the option to head down to Ocean Drive by walking a mere 1.6 miles or 2.5 kilometers down our beach boardwalk to the heart of South Beach or a short 5 minute cab ride. We certainly look forward to welcoming you back next time that your travels bring you to Miami Beach.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Miami Beach
#22 Luxury Hotel in Miami Beach
#23 On the Beach Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#34 Family Hotel in Miami Beach
Price Range: $217 - $558 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Official Description (provided by the hotel):
An oceanfront sanctuary in the heart of Miami Beach, just minutes from the South Beach entertainment district, The Palms Hotel & Spa combines refined service, laid-back sophistication and beachside serenity into a destination where wellness and environmental awareness are at the center of each guest experience. Enjoy freshly renovated lobby areas with an elegant colonial flair, a lush tropical garden oasis with secluded relaxation areas, a large swimming pool and comfortable lounges, cabanas and umbrellas at the pool and beach. Rooms offer either views of the ocean, tropical gardens or the cityscape, and feature flat-screen TVs, AVEDA toiletries, coffee makers, iPod docks and luxurious bedding. The hotel’s signature restaurant, ESSENSIA, offers local farm-to-table cuisine with unique Miami flavors on breezy covered terraces. The Lounge specializes on craft cocktails while the TIKI BAR offers casual fare and classic pool cocktails. The Palms AVEDA Spa offers a full-service salon, retail area and holistic spa treatments, delivering a highly personalized experience with rituals to awaken the senses. Inspired by the pristine environment surrounding the resort, tropical nature inspires all facets of the hotel, from the decor, to the products & services offered and its commitment to green practices. It is an independently owned and operated AAA 4-diamond rated hotel, a member of Preferred Hotels & Resorts Lifestyle Collection and Florida Green Lodging certified. ... more   less 
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Also Known As:
The Palms Hotel Miami Beach
The Palms Hotel And Spa
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami

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