This hotel ruined our first family vacation we have a 6 month old and this was our first trip together as a family, it was my husbands birthday and I'm sorry to say it ruined his birthday.this hotel was extremely uncomfortable if you are traveling with a baby. Our room was very tight could barely get the stroller through their very narrow room hallway. The bathroom was dirty and had a shelf that was slanted and everything we put on it would slide off into the toilet. Disgusting! The toilet wasnt working properly it kept getting clogged. The bed and pillows were very uncomfortable. When we went to the reception to express our concerns at first they told us there was nothing they could do, after a few more complaints the guy at the front desk told us to take a look at a different room, so we did and it was better then our when we went back downstairs to tell him we would take that room instead we were told that room was no longer available. Are you kidding me?! Why would you show me if its not available!! We asked to talk to the manager and he approached the situation in a rude manner. He told us there was nothing he could do and sent us on our way. Terrible customer service!!!!
The pool and lounge chairs were very dirty there always nasty birds/ pigeons swimming in the pool and the reason why there's so many birds everywhere is because they never clean up, theres food left unattended everywhere for hours. Terrible service terrible experience would never stay there again!!!
- Official Description (provided by the hotel):
- An oceanfront sanctuary in the heart of Miami Beach, just minutes from the South Beach entertainment district, The Palms Hotel & Spa combines refined service, laid-back sophistication and beachside serenity into a destination where wellness and environmental awareness are at the center of each guest experience. Enjoy freshly renovated lobby areas with an elegant colonial flair, a lush tropical garden oasis with secluded relaxation areas, a large swimming pool and comfortable lounges, cabanas and umbrellas at the pool and beach. Rooms offer either views of the ocean, tropical gardens or the cityscape, and feature flat-screen TVs, AVEDA toiletries, coffee makers, iPod docks and luxurious bedding. The hotel’s signature restaurant, ESSENSIA, offers local farm-to-table cuisine with unique Miami flavors on breezy covered terraces. The Lounge specializes on craft cocktails while the TIKI BAR offers casual fare and classic pool cocktails. The Palms AVEDA Spa offers a full-service salon, retail area and holistic spa treatments, delivering a highly personalized experience with rituals to awaken the senses. Inspired by the pristine environment surrounding the resort, tropical nature inspires all facets of the hotel, from the decor, to the products & services offered and its commitment to green practices. It is an independently owned and operated AAA 4-diamond rated hotel, a member of Preferred Hotels & Resorts Lifestyle Collection and Florida Green Lodging certified. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami