After purchasing several nights at this property through the American Express Membership Rewards site, I must say that I was extremely disappointed with The Palms. We paid for a "City View Room," but were placed into a room from which we could literally only see loud and sweaty construction workers. Until the construction next to this property is completed (probably late 2014) I would absolutely not recommend any of the "City View" rooms. I complained about this fact and the AGM was quick to point out that the presence of construction was specifically disclosed in the "fine print." Where this language was disclosed is really beyond me.
Also, you definitely need to watch out for the "Check Out Trolls." The management of the hotel seems to take pleasure in charging all guests a $120 fee if they happen to leave their bags in their room past the 11AM check-out. For anyone with kids on vacation, you'd probably agree that strict adherence or observance of an 11AM check-out is nearly impossible. The management did not seem to care that my daughter was sick, but finally, after much haggling with the AGM, he gave me the "discounted" late check-out of $50. Ridiculous.
- Official Description (provided by the hotel):
- An oceanfront sanctuary in the heart of Miami Beach, just minutes from the South Beach entertainment district, The Palms Hotel & Spa combines refined service, laid-back sophistication and beachside serenity into a destination where wellness and environmental awareness are at the center of each guest experience. Enjoy freshly renovated lobby areas with an elegant colonial flair, a lush tropical garden oasis with secluded relaxation areas, a large swimming pool and comfortable lounges, cabanas and umbrellas at the pool and beach. Rooms offer either views of the ocean, tropical gardens or the cityscape, and feature flat-screen TVs, AVEDA toiletries, coffee makers, iPod docks and luxurious bedding. The hotel’s signature restaurant, ESSENSIA, offers local farm-to-table cuisine with unique Miami flavors on breezy covered terraces. The Lounge specializes on craft cocktails while the TIKI BAR offers casual fare and classic pool cocktails. The Palms AVEDA Spa offers a full-service salon, retail area and holistic spa treatments, delivering a highly personalized experience with rituals to awaken the senses. Inspired by the pristine environment surrounding the resort, tropical nature inspires all facets of the hotel, from the decor, to the products & services offered and its commitment to green practices. It is an independently owned and operated AAA 4-diamond rated hotel, a member of Preferred Hotels & Resorts Lifestyle Collection and Florida Green Lodging certified. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami