My fiancee and I are currently staying at The Palms as a brief reprieve after vacationing in the Lesser Antilles. Aesthetically, The Palms is a really nice hotel. The rooms are more than adequate and the private access to the beach is a nice touch. The Palms has the potential to be a really phenomenal hotel but the Concierge service is obstructing this goal.
There is a saying by Maya Angelou that goes something like this : "People will forget what you said.
People will forget what you did.
But people will never forget how you made them feel."
We arrived at The Palms after a long and uncomfortable flight on Sunday, September 8th at about 8 am in the morning. I am sure we both probably looked disheveled.I felt that the gentleman at the front desk pre judged us by how we looked at the time. He was not the warmest Concierge in the world and I have traveled a lot of it. We did not feel welcome. We did not feel appreciated as customers. We will NOT be returning to this hotel.
I would not recommend this pretentious hotel to anyone.
- Official Description (provided by the hotel):
- An oceanfront sanctuary in the heart of Miami Beach, just minutes from the South Beach entertainment district, The Palms Hotel & Spa combines refined service, laid-back sophistication and beachside serenity into a destination where wellness and environmental awareness are at the center of each guest experience. Enjoy freshly renovated lobby areas with an elegant colonial flair, a lush tropical garden oasis with secluded relaxation areas, a large swimming pool and comfortable lounges, cabanas and umbrellas at the pool and beach. Rooms offer either views of the ocean, tropical gardens or the cityscape, and feature flat-screen TVs, AVEDA toiletries, coffee makers, iPod docks and luxurious bedding. The hotel’s signature restaurant, ESSENSIA, offers local farm-to-table cuisine with unique Miami flavors on breezy covered terraces. The Lounge specializes on craft cocktails while the TIKI BAR offers casual fare and classic pool cocktails. The Palms AVEDA Spa offers a full-service salon, retail area and holistic spa treatments, delivering a highly personalized experience with rituals to awaken the senses. Inspired by the pristine environment surrounding the resort, tropical nature inspires all facets of the hotel, from the decor, to the products & services offered and its commitment to green practices. It is an independently owned and operated AAA 4-diamond rated hotel, a member of Preferred Hotels & Resorts Lifestyle Collection and Florida Green Lodging certified. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami