My husband and I were married at the Palms last year and though the wedding/catering/banquet team were exceptional, there were some customer service issues last year and we received a voucher from the hotel. We were at first skeptical to return for our anniversary, but we did.
We are extremely happy we gave the hotel and staff a second chance, as we had a fantastic weekend.
It was an amazing experience from check in to check out..
Customer service was first class from the valet, to the front desk/check in, housekeeping, pool service , the spa and the restaurant.
We ran in to our wedding/banquet team and it definitely felt like we were with old friends.
Our room was a superior ocean front and the view was great. We enjoyed our morning coffee looking at the ocean..breathtaking.
The pool and beach areas were clean, the service was very good and there were lots of chairs and umbrellas for everyone to enjoy.
The highlight for us was definitely the food. Excellent quality and exquisite flavors.
We will definitely return .
- Official Description (provided by the hotel):
- An oceanfront sanctuary in the heart of Miami Beach, just minutes from the South Beach entertainment district, The Palms Hotel & Spa combines refined service, laid-back sophistication and beachside serenity into a destination where wellness and environmental awareness are at the center of each guest experience. Enjoy freshly renovated lobby areas with an elegant colonial flair, a lush tropical garden oasis with secluded relaxation areas, a large swimming pool and comfortable lounges, cabanas and umbrellas at the pool and beach. Rooms offer either views of the ocean, tropical gardens or the cityscape, and feature flat-screen TVs, AVEDA toiletries, coffee makers, iPod docks and luxurious bedding. The hotel’s signature restaurant, ESSENSIA, offers local farm-to-table cuisine with unique Miami flavors on breezy covered terraces. The Lounge specializes on craft cocktails while the TIKI BAR offers casual fare and classic pool cocktails. The Palms AVEDA Spa offers a full-service salon, retail area and holistic spa treatments, delivering a highly personalized experience with rituals to awaken the senses. Inspired by the pristine environment surrounding the resort, tropical nature inspires all facets of the hotel, from the decor, to the products & services offered and its commitment to green practices. It is an independently owned and operated AAA 4-diamond rated hotel, a member of Preferred Hotels & Resorts Lifestyle Collection and Florida Green Lodging certified. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami