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“Its nice but we had an issue” 3 of 5 stars
Review of The Palms Hotel & Spa

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The Palms Hotel & Spa
Ranked #45 of 206 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersSilver level
South Florida
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Its nice but we had an issue”
3 of 5 stars Reviewed July 13, 2013

We booked an ocean view family suite - 2 adjoining rooms online. When we arrived at first we were told that we didn't really understand what we booked. It was just 2 double beds. After I was able to find the confirming email they were agreed, and said our rooms weren't ready yet. Later we were told they didn't have our rooms but had upgraded us to a suite. The oceanfront suite was beautiful with an amazing balcony. If it was for 2 it would have been perfect, but for 4 of us it was very tight and had only 1 bathroom which was split - shower in the bedroom, toilet in the living area. It was not at all comfortable and kids had a pullout and a cot. I thought the hotel should have made more of an effort, but did give us a few hour later check out.

The spa was wonderful - great staff and therapists. The beach and pool area is beautiful. Its a good walk to Lincoln Rd, but enjoyable especially after a nice dinner.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank lormel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, August 4, 2013
Thank you for taking the time to review The Palms Hotel & Spa. We appreciate your kind words in regards to our Spa and staff but regret the inconvenience experienced with the room type. I am glad that you were upgraded; however, your satisfaction is priority at The Palms and I would like to discuss this matter further. Please email me at alma@thepalmshotel.com
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (352)
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English first
Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2013

Myself & my husband stayed in The Palms for 5 nights in June. It was to finish off a 3 week holiday in The States & celebrated our 3rd Wedding Anniversary while staying there. We decided not to pay the extra for a sea view & opted for the city view. We were pleased with the choice when we found out that none of the rooms in this hotel have balconies which is the only reason we would've wanted a sea view. We were situated in a corner room, it was spacious & we liked the modern decor. The toilet was separate to the bathroom & had a quirky Eco water saving device!

The whole hotel had a lovely relaxed feel & was immaculately clean. Breakfast was included in our stay & we were very grateful when we saw it the first morning. There were most things that you would ever want for breakfast no matter what part of the world you were from. Including an omelette & waffle station. The staff in the hotel could not be faulted & were very polite & attentive.

The only negative point we have after staying here is something that is actually out of the hotel's control. The building next door to The Palms is under going major building work. This means it can be noisy while lying round the pool in working hours! It was constant which meant after a few days we didn't notice it but we heard new arrivals talking about it. I just feel that people who are due to stay there should be aware of this.

Overall, we had a wonderful time in Miami & The Palms and would definitely stay there again.

  • Stayed June 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Paula P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrow, England, United Kingdom
1 review
5 of 5 stars Reviewed July 9, 2013

This was my 5th visit to Miami, a city I've grown to love!! But this visit has been the best of all and that is basically down to my experience at the Palms Hotel & Spa, the accommodation is just amazing only surpassed by the friendliness of the staff. I must say a very big Thank-you to everyone, the lovely girl who is the Concierge, the lovely guys on the front desk, the bellboy's who got my ice, the ladies who would look after us at breakfast, everyone was just absolutely lovely. Again, thank-you so much!!!!
PS - the breakfast is amazing, must thank Peter for his amazing omelettes and w

Room Tip: If you have a City view room it's probably best to make sure you have it on the 5th or 6th floor...
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Melinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 8, 2013

This is a beautiful, family run hotel (hard to find anymore) on the beach in Miami Beach, Florida. The public rooms are comfortable and have different smaller areas to sit in and the outside sitting area is surrounded by beautiful plantings. You can't see the beach from the public areas but it is easily accessible. The hotel is right on the boardwalk, which takes you "downtown" where there are lots of restaurants, shops, amazing people watching and the ocean always in view. The Palm's beach is like everyone's along there, umbrellas, beach chairs and beach towels available.

We only had lunch at the hotel but it was really good and beautifully presented.

I really really liked that they had free internet throughout the property. It bugs me when I pay a lot for a hotel and then get charged for the internet. It is like charging for the TV. That being said, they also charge a 'resort fee', which basically is the same thing.

The rooms are nice sized and ours had a great view of the ocean. I like the layout, with one little room with a toilet and sink and across the hall another little room with the shower and another sink. I was with two other women, there for a wedding, so it was nice to have two sinks so we could all get ready at the same time. Everything was in good shape, nothing worn down or shabby. The one semi negative is that you get charged for early check in ($100) and also get charged for late checkout (cost depends on how late you stay). They also knocked early the morning we were checking out, I think to hurry us along a little. That hasn't happened to me before. But, those are tiny irritants.... All in all, I thought this was an excellent hotel and would stay there again.

Room Tip: Our room, facing the ocean, was very quiet.
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Green Features: They don't change towels every day which I really like. However, the shower uses a LOT of water. All the cups for water are plastic....
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dinner206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 4, 2013 via mobile

I stayed here several nights and its amazing. Next door they're doing construction so there is some noise. But generally service, food was excellent and I can't wait to go back. The valet parking had in/ out privileges which is nice. Wifi is included in the price

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Silvergoldsilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelton, Connecticut
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 1, 2013

On getting to The Palms earlier than expected and finding out that Check-in was at 4 pm , our family had lots of time to kill. We had lunch at the restaurant, amazing food although pricey, and outstanding service. The waitresses etc were eager to cater to anything we needed (ie a plastic plate for the 2 year old) and took the time to learn our names and where we were coming from and how our stay thus far had been. After lunch we took a walk to a Walgreens that was about 10 blocks and a bridge away. The room was ready at exactly 3:59 pm as they promised it would be ready by 4pm. The rooms were beautiful and we actually walked in on them cleaning the room one day and the maid was on her hands and knees scrubbing the shower, so it was obvious that they took care of the place. Our room was a bit noisy at night with a bunch of cars and bikes going by but it did not hinder our sleep because we are heavy sleepers. As far as location goes, it was just out of the way enough that we had to take a cab to places like the Miami Beach Botanical Gardens and the shopping at Lincoln Square and South Beach, but paying for cab rides definitely saved money where having a hotel closer to these places would have been much more expensive than The Palms. Although there was no playground, there was plenty of space to walk the 2 year old boy around and lots of interesting things to look at both inside and out including the couches and lounge area in the lobby, the pool area that had lots of lizards to find, and the two parrots who are married, Sunshine and Chance. Overall everyone here was very kind and welcoming. Most of the staff at the front desk, concierge, restaurant, and gift shop, knew our names and family by the second day of our visit. Going back could be in store for the future but definitely when the terrible twos are over!!!!

Room Tip: If you are a light sleeper try a room on the ocean side of the hotel instead of the street sides
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Casey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 23, 2013

The Palms has a wonderful feel to it in a small and quaint package. What there is at the hotel is mostly well done. The concierge offered amazing service and helped tremendously during our stay.

I would say a few things. The in room dining was marginal at best and the menu is terribly disappointing. The spa is itty bitty so don't expects the full experience you may be used to at resort type properties. Breakfast is just marginal and a terrible value.

Those things don't ruin the experience, and I would recommend it for budget conscious travelers as it was a nice value in terms of the room.

Stayed June 2013, traveled as a couple
Helpful?
1 Thank BCXVII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, July 3, 2013
Dear Brian,
It was a pleasure to have you as our recent guests. Thank you for taking the time to review our hotel and for your feedback. I am pleased to read that our concierge staff delivered amazing service and that the hotel had a wonderful feel. Please know that your satisfaction is priority at The Palms and I would like to see if we could discuss your in room dining experience further. Please email me at alma@thepalmshotel.com
With warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palms Hotel & Spa

Property: The Palms Hotel & Spa
Address: 3025 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#30 Luxury Hotel in Miami Beach
#34 Family Hotel in Miami Beach
#34 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Official Description (provided by the hotel):
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami

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