We paid the double room with breakfast for 2 : 444$ the night (350€)
We arrived at 10pm in a room so dirty that it was impossible to use the bathroom
We just when to bed the bedsheets looked cleaned. We asked the receptionist to come up and
We showed the him how dirty was this room. In fact it hasn't been cleaned at all. He said he couldn't do anything we couldn't have another room. We had to wait up to the next morning.
The next morning we ask the cleaning lady who couldn't understand a word of English to clean the room. we came back in the afternoon to pack out or luggage. As the room was always so dirty I wend to the next shop, I bought some cleaning stuff and I cleaned the room myself.
The second problem came the next morning as we wanted to use the swimming pool or lie down on the beach and that we realized that an hotel next door was being build. So it was impossible to use the hotel premises for the noise from the construction was so loud. So we had to to pay to get a chair in an other hotel more quite.
The hotel boost to be next to the beach but forget to say that it is impossible to open the window
Impossible to get some fresh air we have to live on air conditioning all the time, which is a nuisance and a pity since we are a few foots from the see.
There is no isolation between the rooms you can follow your neighbor in their more intimate
The must stupid thing arrived on our fifth days : as we entered our room at 10 pm coming back from the restaurant. We were surprised to see in our room a suit case an handbag which did not belong to us. They've obviously been brought there by mistake. Not very conscientious the hotel personal. I tried to call the reception but I had only an answering machine.
This hotel spoiled our holidays.
For sure this hotel needs a real manager and needs to be renovated, for this price without being able to open the window and without balcony is ridiculous.
- Official Description (provided by the hotel):
- An oceanfront sanctuary in the heart of Miami Beach, just minutes from the South Beach entertainment district, The Palms Hotel & Spa combines refined service, laid-back sophistication and beachside serenity into a destination where wellness and environmental awareness are at the center of each guest experience. Enjoy freshly renovated lobby areas with an elegant colonial flair, a lush tropical garden oasis with secluded relaxation areas, a large swimming pool and comfortable lounges, cabanas and umbrellas at the pool and beach. Rooms offer either views of the ocean, tropical gardens or the cityscape, and feature flat-screen TVs, AVEDA toiletries, coffee makers, iPod docks and luxurious bedding. The hotel’s signature restaurant, ESSENSIA, offers local farm-to-table cuisine with unique Miami flavors on breezy covered terraces. The Lounge specializes on craft cocktails while the TIKI BAR offers casual fare and classic pool cocktails. The Palms AVEDA Spa offers a full-service salon, retail area and holistic spa treatments, delivering a highly personalized experience with rituals to awaken the senses. Inspired by the pristine environment surrounding the resort, tropical nature inspires all facets of the hotel, from the decor, to the products & services offered and its commitment to green practices. It is an independently owned and operated AAA 4-diamond rated hotel, a member of Preferred Hotels & Resorts Lifestyle Collection and Florida Green Lodging certified. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami