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The Palms Hotel & Spa
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Savings alert! 12% below average rates

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Reviews (2,956)
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All reviewssouth beachaveda productspool areaocean viewbeautiful hotelchairs and umbrellascab rideprivate beachoceanfront roomhotel restaurantdirect access to the beachbeach servicelincoln roadvalet parkingbeach towelsweddingtiki
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Reviewed April 4, 2012

The Palms is located on Miami Beach. As soon as you pull in the valet, you feel as if you are on vacation. Beautiful palms as expected, lovely ceiling fans. There is a strong British West Indies feel to the place and it is very inviting. Staff was friendly and accommodating.

Rooms are comfortable though they are the reason this is a 4 star rather than 5 star review. They cry out for a balcony! Nice views out the windows but it would be so nice to have been able to sit and enjoy the view. There was an odd arrangement of double doors into the bathroom and separate toilet room which made for some bumping into each other during the mornings.

The location is amazing. A beautiful beach stocked with chairs and umbrellas (no extra fee!). Bar/restaurant service is also available on the beach. The pool area is beautiful and offers outdoor dining from the main restaurant as well as from a pool tiki bar/restaurant.

A boardwalk runs along this part of South Beach and is a lovely place to walk or jog. Good celebrity sightings in the mornings!

Palms is far enough away from the clubby part of SoBe, but close enough to get there if you wish.

Room Tip: The mojitos are to die for!
  • Stayed: January 2012, traveled as a couple
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1  Thank EstellFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2012

I went with 3 girlfriends and we just returned this morning from this hotel. It was conveniently located near Lincoln Avenue and Ocean Drive and we even walked our last night to Lincoln Avenue.
It is situated right on the beach and has a very private upscale resort feel to it. Like any big city, you might want to prepare and buy wine, liquor, or beer for the room and a cooler because drinks are $15-20 per glass. I walked 2 blocks to the liquor store and they have a CVS/Walgreens type of place close by as well to get small groceries, water, soda, etc.
Make sure to keep your room key away from smart phones or cell phones and anything that may demagnatize it because mine was demagnatized 4 times and the room was in my friends name so I had to make sure she was nearby to have it reactivated. In other words, the security there is top notch, but can be annoying if you are not listed on the room as a guest as well.
I would definitely stay here again because the food was good that we ordered on the beach or by the pool and the staff was friendly. You could get beach towels each day by the pool and they have a nice boardwalk for walking/running right as you exit the pool through the gate to the beach.
The only main negative is make sure you request to be away from the condos that are under construction so you have a better view. The walls are thin as well for noise at night if people are coming in later at night.

Room Tip: Request away from the hotel or condo under construction if you vacation there this year. It is not loud, but just a poor view.
  • Stayed: March 2012, traveled with friends
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2  Thank kat1dawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2012

i stayed here during febuary with my 5yr old son and my wife for 1 week, this hotel is fantastic!! we went for our 10yr anniversary and i mailled them before and got a commplementry upgrade to an ocean view room and the view was perfect!! thanks for that palms!! the room was of average size and our room only had a shower but that was fine, the breakfasts are very good with an array off hot/cold food and an eggs station with a chef making omlettes/waffles to order, i really enjoyed the smoked salmon and bagels for breakfast, a great touch, the concierge were very good in booking us restaurants and days out, the only down side was we had a little problem with the staff on reception when we arrived as i only had sterling and we had to pay on arrival and they were very confussing and checking in took a while, but dont let that put you off this really is a top hotel and i would definatley go back.

  • Stayed: February 2012, traveled with family
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1  Thank finley06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2012

I stayed for 3 nights (still here for 1 last night) and the people of the spa were a stand out for excellent quality work and a caring attitude. Amy particularly stood out- as well as the spa front desk staff. The rooms overall were excellent as far as decor and cleanliness. The cleaning staff was great. I have to assume room service was a different department because there always seemed to be a dirty room service tray on the third floor. My only complaints were the pool area was not kept as clean as I would have expected, dirty paper napkins scattered on the ground and the service there was poor. (although all other areas of the hotel it was outstanding, such as the restaurant, beach and bar) Also the room we stayed in was above the wedding reception room and it was LOUD! I called to complain and I was told all of South Beach was booked for some wrestling thing so we could not be moved.... I do understand if whole hotel is booked but I had a LOUD salsa band in my hotel room until 2 am. I asked if there was anything that could be done to compensate...they said they would follow up and nothing happened.

  • Stayed: April 2012, traveled on business
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1  Thank matu_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2012

Stayed here with my girlfriends, hotel is gorgeous compared to some others nearby. There are multiple walkways behind the pool guiding you to the beach and the restaurants. Pool is great with many chairs and an outside bar. Everyone is friendly, thy let us keep our luggage in a locked room since we arrived very early for check in. Would love to stay here again, it's close enough to the restaurants but you don't hear any of the noise which is a major plus. 5 stars.

  • Stayed: May 2011, traveled with friends
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1  Thank Angelica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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