I have decided to go to Essencia Restaurant following it´s reviews of the organic and healthy food they offer. Yes, the food is really good and tasty, the place has an "colonial style - feeling" at the terrace by the pool. So far, all good and nice!!
Unfortunately when we have to talk about service, Essencia NEEDS a LOT of IMPROVEMENT. I made a reservation for a nice table outside to celebrate my friend´s birthday; when we got there the hostess with some "attitude" told us she could not offer the table I have reserved previously as they were expecting a group (detail: the restaurant was almost empty with most tables available). Our first waiter clearly did not know how to explain dishes, we had several "gaps" of no service (meaning no waiters), I had to poor the wine (at least was a good Sauvignon Blanc from California) and we had to wait around 35 minutes between appetizers and main dish...
As mentioned before, It is a shame as the place has a lot of potential but management needs to invest money and time training it´s staff.
- Official Description (provided by the hotel):
- An oceanfront sanctuary in the heart of Miami Beach, just minutes from the South Beach entertainment district, The Palms Hotel & Spa combines refined service, laid-back sophistication and beachside serenity into a destination where wellness and environmental awareness are at the center of each guest experience. Enjoy freshly renovated lobby areas with an elegant colonial flair, a lush tropical garden oasis with secluded relaxation areas, a large swimming pool and comfortable lounges, cabanas and umbrellas at the pool and beach. Rooms offer either views of the ocean, tropical gardens or the cityscape, and feature flat-screen TVs, AVEDA toiletries, coffee makers, iPod docks and luxurious bedding. The hotel’s signature restaurant, ESSENSIA, offers local farm-to-table cuisine with unique Miami flavors on breezy covered terraces. The Lounge specializes on craft cocktails while the TIKI BAR offers casual fare and classic pool cocktails. The Palms AVEDA Spa offers a full-service salon, retail area and holistic spa treatments, delivering a highly personalized experience with rituals to awaken the senses. Inspired by the pristine environment surrounding the resort, tropical nature inspires all facets of the hotel, from the decor, to the products & services offered and its commitment to green practices. It is an independently owned and operated AAA 4-diamond rated hotel, a member of Preferred Hotels & Resorts Lifestyle Collection and Florida Green Lodging certified. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami