We weren't staying here but decided to have lunch here as it was a RIU so we thought it would be good...WRONG. We sat by the pool as the main restaurant was closed in the afternoon. There were 4 staff members hanging out at the cabana bar chatting but not serving customers as they're supposed to. We waited 5 mins for service ordered a clubhouse sandwich that we shared. I wanted to order a Warsteiner beer but they were out of stock even though it was listed on the menu, my next choice was also sold out and I didn't want Bud or Coors so I just had water. You would think that if this place was a "resort" and it was during spring break they would have been all stocked up....duh. We waited a long time for our food, at least 15 mins, I was just about to say forget it and leave when it came. It was lukewarm and I would have sent it back but we were hungry. It was 4 out of 10. Not very good for a resort. The bread was all flattened. We paid $9.50 for this rip off. We left and did not leave a tip. Will never be back. I'm in the hotel industry and this place needs a good kick in the *ss. Why isn't the manager cracking the whip instead of letting the bar staff stand around when they should be working. You could be making more money. Was there on March 19 afternoon.
- Official Description (provided by the hotel):
- The Hotel Riu Plaza Miami Beach reopens after a refurbishment that has converted the facilities of the former Hotel Riu Florida Beach, renovating them completely in order to offer the best services for those travelling for business or for pleasure. ... more less
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- Also Known As:
- Riu Florida Beach Hotel Miami Beach
- Riu Florida Beach Miami
- Riu Miami